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Would you switch to iPhone if Sprint ever got it?
- Thread starter BeLikMike23
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sanchez1980us
Member
Has soon sprint gets the iPhone its bye bye Evo.
IOWA
Mr. Logic Pants
Tre Lawrence
Android Expert
The dependence on iTunes is bad for me.
Tempusfugit
Android Enthusiast
Nope, this will be my first and last contract with sprint. There's a reason they're the cheapest service.
Being locked down with an iphone AND have to deal with the worst customer service of any company I've ever dealt with? Sounds masochistic to me.
Being locked down with an iphone AND have to deal with the worst customer service of any company I've ever dealt with? Sounds masochistic to me.
IOWA
Mr. Logic Pants
I guess you've never tried ATT's customer service then.
flatlander
Well-Known Member
Customer service no matter what carrier depends on the person on both sides of the phone. Either one or both can make it bad. Just sayin"
RoboMonkey
Android Expert
Nope (I have an iPad). My wife loves her Epic and my Evo is okay.
I don't use my Evo as much a I did mostly as a HotSpot for my iPad, so having the large screen is becoming annoying.
I might go pick up the Shift today its only $400.
I don't use my Evo as much a I did mostly as a HotSpot for my iPad, so having the large screen is becoming annoying.
I might go pick up the Shift today its only $400.
. if I have to change phone for whatever reason it will be an android too.
MissJennell
Android Enthusiast
Or Tmo, or Verizon..... They all can be bad and all can be good. Like someone mentioned above it is all about both people. The rep and the customer. It can go good or bad really quick because of one or both parties.
Tempusfugit
Android Enthusiast
Really?
So the guy I talked to last night that didn't speak english, and every time I would finish talking, there would be dead silence for 15-20 seconds. Didn't acknowledge that I had finished speaking and understood or was processing the information in any way a single time.
ME - "Hi, I'm calling in because I had some problems at a sprint repair center"
*dead silence for 10 seconds*
ME - "Hello?"
Customer Service Representative - "Just a second"
*dead silence for 15 seconds*
That's bad customer service, and sorry, its not my fault.
.....
you're high or trolling so I'm not responding after this.
MissJennell
Android Enthusiast
Testy testy. Jeez. They never said it was your fault. They never said it was the reps fault either. They simply said that one OR both can make the call/convo go in a negative direction. His/her response was nothing to get your panties all in a wad over. Everybody on every carrier knows not to call after 7 on a week night or ever on a weekend because you will get someone who doesn't speak english well and only says a few lines they read from a computer screen. Also one phone call doesn't mean that EVERY cutomer service rep is like that. I am sorry that you had a bad experience. You also can ask for a different rep or a manager if you don't like the service you are getting from who you are talking to at that moment. Every single carrier has reps that are just awful to deal with. All also have reps that speak very little english, especially when you call later at night or on a weekend.
Tempusfugit
Android Enthusiast
testy? panties in a wad?
What post are you reading?
And you're wrong - "customer service depends on the person on both sides of the phone" is an inflammatory argument, considering neither of you have any idea what I said or how I talked to customer service, and with the problems I have, it doesn't matter how I react. The store broke my phone, and won't replace it, except with a broken phone - that is poor customer service, and both of your statements are wrong period.
I talked to about 23 customer service agents over the past week. The only thing most people are good for is wasting 20 minutes and then transferring you. I've had in store customer service lie to my face, and refuse to replace broken evos under warranty AND insured.
The first day I had my phone my voicemail didn't work. I called(middle of the day, middle of the week) and it took them TWO HOURS to reset something ON THEIR END, but for some reason I needed to be on the phone the whole time with them.
Sprint customer service sucks, horribly. Its not just one person, its all of them. I've dealt with tech support and customer support from a lot of companies, even one like charter that have just as bad of a reputation as sprint. At least charter cares when they obviously mess something up.
And then you continue to patronize me like I've never had another cell phone company. I've been on tmobile and cingular/att/cingular/att, and its no comparison. Sprint is hands down the worst, and it has NOTHING to do with the customer.
IOWA
Mr. Logic Pants
Lol. Let's see some recent, quantifiable proof. Otherwise your simply stating nothing but your opinion. Which you ate entitled to, but doesn't hold any water either.
Tempusfugit
Android Enthusiast
Sprint Customer Service - 2009 Review
I can't find a good chart of the 2010, but tmobile is #1, verizon #2, sprint and att are still a ways behind.
What doesn't hold any water? You're saying good customer service is to break a customer's phone, lie about it, and then only offer them another broken phone?
IOWA
Mr. Logic Pants
That doesn't fall under the recent category now does it? Not to mention that site looks half baked(and thats still a compliment) anyways.
Tempusfugit
Android Enthusiast
Ratings | J.D. Power
If the page doesn't link right, you might have to scroll over to the right to see the columns where sprint customer service is rated the worst, well behind tmobile and verizon.
Ratings | J.D. Power
funny, HTC is worst in physical design..
I guess I'm just delusional, and ineffective at communicating with customer service.
If the page doesn't link right, you might have to scroll over to the right to see the columns where sprint customer service is rated the worst, well behind tmobile and verizon.
Ratings | J.D. Power
funny, HTC is worst in physical design..
I guess I'm just delusional, and ineffective at communicating with customer service.
IOWA
Mr. Logic Pants
Lol J.D. Power is known for being rigged.
Not to mention it has alltel in the ranking. Altel hasn't existed for quite some time now.
Tempusfugit
Android Enthusiast
Lol J.D. Power is known for being rigged.
And so is consume reports, you asked for a link, you got one. Show me a link saying sprint has better customer service than tmobile or verizon. After 2010(don't think anyone will try to make that statement before), from a completely unbiased source, in a survey pertaining to more than 10,000 customers... we could do this all day... Truth be told I'm done with this thread... nobody outside of this forum would even think to argue with me about sprint having horrible customer service. Most of my friends have just given me the, "I told you so" when I mention it.
oh, and
http://en.wikipedia.org/wiki/Alltel
They still exist and are the 8th largest carrier
MissJennell
Android Enthusiast
I was reading the same one you were. I have quoted it above the quote of yours to which I am responding. He/she said "ONE OR BOTH". That in no way was meaning you were at fault. It just means simply that one OR both can make the convo go downhill very quickly. Which how you respond to these posts I am going to guess that you could be part, not all, of the problem. I have had all 4 major carriers and all I have had good and bad customer service. Depending on my attitude and the customer service reps attitude for the phone call. Some have been great and some have been bad. Sometimes it's absolutely my fault and sometimes it is their fault. Sometimes it is both. Don't take things so personally and you might be better off. Your opinion of Sprint is their customer service is bad. Mine is that it is both good and bad just depends. Same with all companies. No matter what the company. It's called life. It happens.
And yes, I am mean. It happens also.
IOWA
Mr. Logic Pants
If you actually read the article it's not really Alltel. They are just using Alltels name.
Furthermore, it is on you to find definitive proof that sprint has the worst customer service, per your claim.
Good luck.
"But my friends said so!!@!!!one1!!!two!"
What are you in high school?
jen8112
Android Enthusiast
Sprint has gone to #1 in the CS satisfaction ranking. This has been know for over a week.
Sprint Takes Lead in Call Satisfaction and First Call Resolution | Vocal Laboratories Inc.
Sprint Takes Lead in Call Satisfaction and First Call Resolution | Vocal Laboratories Inc.
Very possible.
If there was a Nexus S on Sprint, I'd take that over an Iphone. A vanilla phone is what I really want.
As it is, fragmentation, poor quality control, sluggish UI's and weak support from phone manufacturers are killing my desire to remain with Android. The app support for Android is also piss poor compared to the Iphone. Also, we are 3 years into Android and it still runs really bad compared to WebOS and iOS. Why Google can't smooth out the experience, I don't know. Why do I constantly need to kill apps with a mind of their own?
I am excited for Honeycomb. Though, I wish Google would have put the same energy into their phone OS as their tablet OS.
If there was a Nexus S on Sprint, I'd take that over an Iphone. A vanilla phone is what I really want.
As it is, fragmentation, poor quality control, sluggish UI's and weak support from phone manufacturers are killing my desire to remain with Android. The app support for Android is also piss poor compared to the Iphone. Also, we are 3 years into Android and it still runs really bad compared to WebOS and iOS. Why Google can't smooth out the experience, I don't know. Why do I constantly need to kill apps with a mind of their own?
I am excited for Honeycomb. Though, I wish Google would have put the same energy into their phone OS as their tablet OS.
Dreamliner
Android Enthusiast
^sums it up quite nicely.
I'm using beautiful widgets and Pure Calendar (agenda list) on my homescreen. I came from a blackberry (with an agenda list on the mainscreen). Looking at the iPhone, I realized that I would need to go into at least 3 separate apps to see whats on my current homescreen...without going to any of my other 6 screens...
I wonder if iPhone will ever get widgets. Where some see 'boring' I see elegant design and stability.
The iPhone doesn't do everything, but what it does, it does better than anyone else.
I'm using beautiful widgets and Pure Calendar (agenda list) on my homescreen. I came from a blackberry (with an agenda list on the mainscreen). Looking at the iPhone, I realized that I would need to go into at least 3 separate apps to see whats on my current homescreen...without going to any of my other 6 screens...
I wonder if iPhone will ever get widgets. Where some see 'boring' I see elegant design and stability.
The iPhone doesn't do everything, but what it does, it does better than anyone else.
IOWA
Mr. Logic Pants
That's why I run my evo with AOSP builds.
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