My wife got a galaxy s21 5g and the Weight Watchers app has a food bar code scanner to enter your food choices. The problem she is experiencing is that the camera scanner in the app rarely focuses to bring the bar code in clear stark definition. We've tried using the flash, and general better lighting. Nothing seems to work. Has anyone else had the same issue? Any suggestions?
-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
WW app food bar code scanner won't focus
- Thread starter CARL BIRT
- Start date
wipe cache and data for the app and/or uninstall and then re-install the app.
Yeh, try clearing data and cache for the WW app, and re-install if necessary. But if still no joy, it could be an issue with the app on the Galaxy S21 the devs need to fix. Can't test it on my device of course, as I don't have a WW account.
Assuming the camera focusses correctly for other apps, it sounds like an issue with the app running on the S21 that the WW devs need to fix, possibly with an update. Might be worth you emailing them and enquiring about it.
overtureartless
Newbie
This happened to me recently, and it was just my hand not being able to stop moving. I tried resting the phone onto something and it worked.