Help YouTube an error has occurred problem

[Shadow Wolf]

Ever since I installed YouTube it kept saying an error occurred every time I open it. If anyone knows how to fix this please help me.

 

[lunatic59]

Hmmm, that's a pretty generic error. Sometimes these are the hardest to figure out.

Did youtube ever work on your device?

First thing I'd do is go to settings>apps and clear both data and cache for the YouTube app then uninstall the app, reboot the phone and reinstall it. If that doesn't clear it up, it might be a problem with your Google account. You could try logging out and then back in. Beyond that, I'm not sure what to try.

Good luck.

 

[Shadow Wolf]

I forgot to mention that I can't sign in in YouTube either.

 

[lunatic59]

Would you happen to be in a country/location that blocks YouTube?

 

[Shadow Wolf]

It works on my phone but not in my tablet. And my phone is a little broken now so I can't turn it on .

 

[lunatic59]

Do you get an error when you try to log in?

 

[Shadow Wolf]

I can't even log in into YouTube. When I try it still says an error occurred.

 

[lunatic59]

Did you try reinstalling the app as I described above?

 

[Shadow Wolf]

Yes but it didn't help.

 

[svim]

Can you at access Youtube through a web browser?
https://m.youtube.com/
At least if you can access Youtube with a browser we can assume it's just the Youtube app issue. If neither way works than that indicates an issue on your tablet.
Also, is this Youtube problem an issue using both WiFi and cellular, is it just one or the other?

 

[Shadow Wolf]

I can access it through a web browser. And I don't know what cellular is.

 

[svim]

Cellular is also known as 'mobile data'.

But since it does appear to be the Youtube app is the problem, when you tried uninstalling it did you follow all of lunatic59's instructions? Tap the 'Force stop' button and then the 'Clear data' button. It's important in this case to 'Clear data' as something is preventing the app from working correctly.

 

[AZgl1500]

YouTube just updated their app recently, there might be a complication between that and his device.

shadow wolf: it would be very helpful if you would give us your location, and the brand/model of device we are talking about. and the Carrier you use also.

If you can sign into youtube via a web browser, you just have an app issue on that device.
I would suggest you power it off, force it to do a bootup into the Service Menu, then select Clear Cache Partition.

Also, either remove the YouTube app, or at a minimum to to Play.store and update it with the new version.

 

[Shadow Wolf]

Location: Bosnia and Herzegovina
Model number: AX4Nano
ALLVIEV or ALLVEV or ALLVIEW (its hard to read)

 

[svim]

http://www.gsmarena.com/allview_ax4_nano-6079.php
There are some hardware issues that might need to be taken into consideration. With only 512 MB of RAM and a 800x480 pixel screen there will be issues with video playback in general. I don't know if it's a matter of the Youtube app just won't run on your AX4 Nano but at least you can access Youtube via a browser. Did you install the Youtube app manually using a downloaded apk or through the Google Play site?

 

[Shadow Wolf]

Through Google play.

 

[svim]

If this is happening using your home WiFi have you tried using a different WiFi network? If it works elsewhere then maybe we've been just focusing on your Nano but it could just be a matter of restarting your wireless router. Otherwise, I guess I'm out of ideas.

 

[Shadow Wolf]

In my phone it works with my home WIFI but I haven't tried on my tablet with another WIFI connection. Maybe there's something wrong with my tablet but idk.