Received my ZTE Warp Phone 11/11/11 - The Phone locks up during charging:
a.) Phone Service and Features are fine. Account is working and no issues with that part.
b.) After usage the Phone is "Fully" shut down and connected to the wall charger.
c.) Phone is connected to the charger. For greater than 1 hour.
d.) Unplug charger - Red Light stays "On". I try to turn on the Phone via the power Button, but am not able to "Turn On" the phone.
e.) Removed Backcase then removed the Battery - Phone will now "Turn On".
f.) Phone is connected to the charger. For greater than 1 hour.
g.) Unplug charger - Green Light stays "On". I try to turn on the Phone via the power Button, but am not able to "Turn On" the phone.
h.) Removed Backcase then removed the Battery - Phone will now "Turn On".
i.) "Lock Up" cases d/g have occurred 5 times in the 12 hours since the phone arrived.
j.) I spoke to your customer service department (Chirstian) and she offered to transfer me to another department, but no one picked up. How can we resovle this ?
Since the Phone is Just released I assume this is a Software or Hardware issue, but all I really care about is getting a working phone.
Anyone else seen a similar issue ???
Thanks, Bill
