Root Can't update my Evo?

[MikeyM718]

I'm not sure if maybe it has a custom rom on it which is why the update fails or if I need to update it via the computer.
I searched for an update and found update 1.32.651.6 (13mb.14mb) Fota update is available. When it starts installing it goes about half way I get a red question and the phone restarts itself.

This is my software info:
2.1-update1 (I want 2.2!)
Kernel is2.6.29-a2443432 htc-kernel@and18-2 #1
software version 1.32.651.1
I'm using hardware 0002

 

[ThatNewAndroidGuy]

I'm not sure if maybe it has a custom rom on it which is why the update fails or if I need to update it via the computer.
I searched for an update and found update 1.32.651.6 (13mb.14mb) Fota update is available. When it starts installing it goes about half way I get a red question and the phone restarts itself.

This is my software info:
2.1-update1 (I want 2.2!)
Kernel is2.6.29-a2443432 htc-kernel@and18-2 #1
software version 1.32.651.1
I'm using hardware 0002

Since you don't know if it has a custom rom, where did you get the Evo?

 

[Rigmaster]

Did you buy the phone as new or has it been registered with another phone number. Sometimes the update process gets hung up by not knowing which EIN to associate with.

That said, try running the battery all the way to empty with the phone on. You can do it pretty quickly by turning on 4G and streaming Sprint TV. After it drains, do a full recharge and then turn on to allow a full reboot. This process allows you to keep your apps and data.

You can probably do the same with a factory reset, but that can lead to loss of apps and data.