AT&T warranty and rooting

[TripsYou]

Has anyone rooted their phone and had the 10$ a month warranty and when your phone messed up or whatever reason you returned it. Did you un-root the phone then take it back? Did they still honor the warranty? I'm just curious if you can un-root a phone and still return it for the warranty.

 

[remixulus]

Providers are told to check for signs of rooting, such as having superuser installed.

You're safest if you unroot your phone and uninstall any root-required apps.

 

[ryandelman]

Providers are told to check for signs of rooting, such as having superuser installed.

You're safest if you unroot your phone and uninstall any root-required apps.

I second this, although the avg retail store schmo typically won't even be bothered with checking for signs of a rooted phone; it's just better to be safe than sorry, and it's soooooo easy to flash most devices back to stock that it's not even worth chancing.

-Ryan

 

[remixulus]

Hell, I bricked my Cappy after owning it for an hour (had the 3-button issue) and all I had to say to the AT&T rep was that I "downloaded some official update and my phone did this". He gave me a brand new phone, no questions asked

 

[MarcMaiden]

I second this, although the avg retail store schmo typically won't even be bothered with checking for signs of a rooted phone; it's just better to be safe than sorry, and it's soooooo easy to flash most devices back to stock that it's not even worth chancing.

-Ryan

The average schmo in store wont check, but after your 30 days, you are stuck with warranty and they DO check. I had a customer come back to me and complain about getting charged for the full price of the captivate on his bill. I didnt want to ask him if he rooted because i figured he would just say no, so I asked him how he liked his captivate. then I asked him if his played flash. bingo, he was using a 2.2 rom for the captivate. I was able to call in and make up a story to get the charges removed but not every rep will do this!