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Help Phone activation issue for Alltel customers?

red66charger

red66charger

Android Expert
Got my bolt, but no phone service yet. Vzn reps in Clearwater, FL say it is an issue with previous Alltel customers who have never had a smart phone. Data working fine. They sent me on my way and said eventually it will finish activating. Anyone else have this issue?
 
red66charger said:
Got my bolt, but no phone service yet. Vzn reps in Clearwater, FL say it is an issue with previous Alltel customers who have never had a smart phone. Data working fine. They sent me on my way and said eventually it will finish activating. Anyone else have this issue?
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it's been an issue with a lot of smartphone platforms if you are a Legacy Alltel customer and not a "new Alltel customer, but you won't have this phone if you are new".

Your account needs to be provisioned by a different group. Give it a few hours, and if it's not working, call back and ask for a status update.
 
No one else, huh? My luck. It's been since 9am when activation process started. Guess I'm all thunder and no bolt! Back to the store.
 
What is a Legacy Alltel customer? Is that someone that is still Alltel or someone that was sucked into Verizon during the buyout. I an in the former group switched to VZW today..my phone will be here tomorrow. Ugh, this is not a good weekend for my voice service not to work!
 
It's not just Alltel. They were having a heck of a time in the VZW corporate store I was in today. Mine took over an hour, and my husband's...I thought it was two, but it was actually three hours by the time we got it on. That was after I left the store with it unactivated. A reboot did the trick to get his activated.
 
Now I'm not sure why,I was having the activation issue. It may have been as simple as an err on the Vzm reps part. I called back around 4pm and she was out so another rep looked at my account. He called me back 10 minutes later and said "enjoy your Thunderbolt"! Something about getting a new phone number was hanging up my activation. I wasn't't changing my phone number. I don't know if Alltell had anything to do with it. That's what they told me earlier but I don't know now. It worked after the other rep called me back.

Good luck!
 
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