Help Caller ID erroneously displays "Pay Phone" - Fido/Rogers/International customers

[rajeshr]

I'm running an unlocked and rooted Atrix on Fido in Canada and have noticed a peculiar problem. Whenever a call is made to me from my landline at home, the Caller ID displays "Pay Phone" instead of the contact associated with that number. This does not happen with my wifes iPhone or my old HTC Desire HD. Other landline numbers show up properly, but this (and one other number) keep showing up as "Pay Phone". I've tried removing the number from the associated contact, but it keeps showing up as "Pay Phone".

Anyone else seen this with their Atrix? Any helpful suggestions?

 

[rajeshr]

I think the Motorola support folks have found the root of the problem. It looks like there is a bug in the Atrix Dialer app that makes it behave incorrectly and display "Pay Phone" without the number if you have Caller ID with Name Display enabled with your carrier.

Rogers(and Fido) is the only North American carrier (I think) that has the option to give you the Name Display along with Caller ID. The fix for now is to get Rogers/Fido to enable Basic Caller ID (without Name Display) and then the numbers will start showing up. It sucks to lose Name Display and I hope the Motorola development team will have a fix for it at some point.

BTW, this will affect any carrier worldwide that has the Name Display option with Caller ID.

FYI - here's a thread I've had going on the Motorola Support forums.
https://supportforums.motorola.com/t...45848?tstart=0

 

[sabesh]

I have the same issue. I replied on the Moto thread. Thanks very much for posting the temp fix. Cheers.

 

[Deleted User]

I've been playing with my new Atrix and just unlocked it yesterday. My first few phone calls inbound showed "pay phone" instead of the actual caller number which was odd as I had no call display issues with the HTC Desire on Rogers. A quick google search and I found that the Atrix gets confused with the NAME and number call display that Rogers uses and does not properly show the caller's number. The solution is simple - call a CSR at Rogers and have them "exclude" NAME display from the call display feature and all will fine.

Motorola is aware of the issue and may fix it for the next firmware update. It wasn't something they felt needed to be dealt with prior as the two carriers AT&T and Bell do not use name and number call display, so there were no issues. Motorola figures the Atrix will be compatible with name and number in the future.

 

[jaggajatt]

I've been playing with my new Atrix and just unlocked it yesterday. My first few phone calls inbound showed "pay phone" instead of the actual caller number which was odd as I had no call display issues with the HTC Desire on Rogers. A quick google search and I found that the Atrix gets confused with the NAME and number call display that Rogers uses and does not properly show the caller's number. The solution is simple - call a CSR at Rogers and have them "exclude" NAME display from the call display feature and all will fine.

Motorola is aware of the issue and may fix it for the next firmware update. It wasn't something they felt needed to be dealt with prior as the two carriers AT&T and Bell do not use name and number call display, so there were no issues. Motorola figures the Atrix will be compatible with name and number in the future.

I had the same problem, haven't tried calling fido/rogers. I went to settings>call settings> caller ID readout> and clicked caller ID then ring. So when a call comes an automated voice says the number. Its kind of annoying but it worked for a day or so still gonna take your advice and call fido. The weird thing is some phone numbers show up i think they're fido numbers though.