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Help Reboots widely known by Verizon?

DCoy82

DCoy82

Member
I spoke to an advance tech support guy at Verizon today because I have had a minimum of 10+ random reboots already today. He said that Verizon is well aware of the issue and thats the reason you get "We are experiencing heavier call volume than normal" when you call in. He said that from what they have seen it seems to be area specific and they are building a database of everybody who is calling in to track down the problem ASAP.

He said that he has taken hundreds of calls this weekend alone, and the database he has from just his calls alone are showing a pattern of specific areas so Verizon engineers are leaning towards that angle.

FWIW, I know it's coming from a rep, but he was very knowledgeable, and he was the 3rd tier tech support. The first two reps said that I needed to speak to advanced tech because of the known reboot issue. He also told me that if I think it would help to do a factory reset, then chuckled and said it most likely won't help and will go back to having issues within a day or two. He said hopefully they will get a OTA fix out ASAP because this has been the majority of all the calls he has taken for the past 3 days.
 
You would think they could admit it, but when I call or go up there I get the whole "this is the first we have heard of it" bs. I hope they fix it soon, but like many others, im not holding my breath.
 
Well at least it sounds like you got some good info. My wife and I haven't experienced the reboots, but we obviously are in the same area. My three friends at work haven't had any problems either.
 
I'm out of town and have had around 10 reboots in the last 2 days. I don't know if its because I'm in a different area or its related to the recent update. I never had my phone reboot back home. Plus, if my friend texts me I get 2 to 3 texts from them that are duplicates.
 
Mine is quite random...Day after update, no reboots (had none prior either). The next day, twice in 8 hours. Today? Nothing. I did a battery pull last night though, so...who knows. We'll see what tomorrow brings.
 
Reboots have been really bad for me today, now idea whats going on but its getting really annoying. Ive probably had about 10 today, before this I would maybe get one every 4-5 days
 
I now do believe it's area related because when when I'm home my phone does not reboot randomly, but the entire time I'm at work (my office is an hour away from my home), it reboots randomly every 10-60 minutes. I'm wondering if this has anything to do with the towers your picking up and the software in the tower causing the radio to become confused and reboot? I read another thread somewhere talking about software in the towers being an issue?
 
If you check out the Verizon support Twitter page, you will see that they are getting a LOT of TB reboot questions and their answer is that it is a known issue and they are working on it.
 
I just think Verizon dont know whats causing it as of right now. Thay are trying different things right now to see if it fixes it. If it was the radio tower software then they would tell people this when they call. They would say we are aware of the problem and we are having tower issues and hope to have it fixed ASAP.
 
Dark Jedi said:
I just think Verizon dont know whats causing it as of right now. Thay are trying different things right now to see if it fixes it. If it was the radio tower software then they would tell people this when they call. They would say we are aware of the problem and we are having tower issues and hope to have it fixed ASAP.
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What else would explain why I don't get the reboots when I'm at home but I get them at least once an hour when I'm at work an hour away from home?
 
DCoy82 said:
What else would explain why I don't get the reboots when I'm at home but I get them at least once an hour when I'm at work an hour away from home?
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Its hard to say what causes it. Just like you dont know whats causing it. If it makes you feel better to think its the tower software causing your phone to reboot. Then go with it. I would think if its the tower verizon would tell us when we call that they know whats causing the problem and we are working on updating the towers as fast as we can.
 
It's clear that the phone and the 4g network were both not ready to be released. The phone is clearly not reliable. I get 2 - 4 random reboots a day and came from a Dinc, that I think rebooted once in the several months that I had it. At this point I don't even care about 4g, just give me 3g and no reboots. Rrrright!
 
But this problem only arose for most people with this update. So, it was not a problem with the phone being released too early or without sufficient testing, just that someone wrote a horrible update. 4G is what it is, and has nothing to do with the phone.

Now, the battery life, that is a legitimate issue of the phone itself from day one.
 
My reboots have been from the beginning. I was told it was because of a bad SIM card. Replaced, and still reboots. The 4g network issue is also a known issue by everyone. I'm stating that it was sold as a package, the TRbolt and the 4g network. Both are big disappointments.
 
DCoy82 said:
What else would explain why I don't get the reboots when I'm at home but I get them at least once an hour when I'm at work an hour away from home?
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I actually am experiencing the same thing. I had zero reboots at my home location. Now today I'm traveling for work and have experienced two....that I know of.
 
It has only happened twice. Both times when on the car charger when the battery full notification went off.
 
I have the Inc2 , actually in on my 2nd one... exchanged first one because it seemed battery was dropping faster than normal, tech agreed. This one seemed better first couple days now seems just as bad. Anyways, had the first one for about a week and no reboots... however this one has done it about 5 times now in a little over a week. So it is not a Thunderbolt only issue. Being the Thunderbolt and Inc2 are nearly identical minus the 4G ... it's obviously a programming bug they both share.
 
Haven't had a reboot since I dropped how much I was ocd to 1.3
VirusROM airborne with ziggys 5.3.11 kernel and the v2 radio.
 
Not sure if this has been reported - or not. In desk clock mode - in charger - it will shut down. It will charge fine - but - not great if you're trying to use as an alarm clock.
 
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