Well it was simple but long, LOL they had already replaced my Hero twice before 6 months ago, so I told them I went to the Sprint store and that they looked at my phone and said the speaker simply blew out, and if they had a Hero in stock they would replace it for me, I told account services after all the calls back and forth, that I spent 2 hours at the Sprint store and 4 hours on the phone and if they did not replace my Hero I was going to cancel my line. the last guy I spoke to from account services replace my phone in 5 minutes, I said they could not have done this 4 hours ago, lol 
As for the EVO 3D, it will be the craze as when I put my name on the list they had hundreds of name on there and that was a small Sprint store, but now that they replace my Hero I won't be such in a rush, even though I am on the list I may just wait a month and see the feedback, I guess I will have to wait and see, I may change my mind 5 times by then, LOL


As for the EVO 3D, it will be the craze as when I put my name on the list they had hundreds of name on there and that was a small Sprint store, but now that they replace my Hero I won't be such in a rush, even though I am on the list I may just wait a month and see the feedback, I guess I will have to wait and see, I may change my mind 5 times by then, LOL


But if they are all unlockable, all signs point to samsung this go at it.