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Need help big time

atmasters

atmasters

Android Enthusiast
My screen on my Desire has crapped out on me. It is showing me a black screen and little white lines that look like the screen is cracked under the screen. The phone was not dropped and I can not see anything on the phone. But I am rooted with MIUI and will have to send my phone in for warranty but with out seeing anything on my screen I cant reset my phone to stock. Will HTC still warranty this phone or is there a way to get it back to stock ? I only have 10days left on my warrenty and have to drop my phone of to Telus tomorrow... I live in Canada so I have no choice but to send this phone into Telus.
 
Do you have a Telus RUU? I can see one at Shipped-ROMs, which from the radio version is Froyo, so I hope that will be it.

To use it, you connect your phone to a PC in fastboot mode and run the program on the computer. So the trick is doing that when you can't see the hboot menu. I've just had a look at mine, and FASTBOOT is the first option on the menu. So what you need to do is boot while holding the volume down key down (to get into hboot). If you keep the key pressed while it boots into hboot, plus a further 7 seconds after that, then it will be ready to select the menu item. So to play safe, call it 20 seconds, then release the volume key and then press the power button (to select the fastboot menu). Then see if the computer can find the phone on usb and run the RUU.

I just tried the method above, with my eyes shut, and at the end of it my phone was in fastboot mode.

The RUU will of course wipe the phone, but you probably want to do that before returning it to HTC anyway.

Good luck.
 
One further thought: have you changed your hboot?

If you are using one of the new alpharev hboots there's a catch: they aren't replaced by RUUs the way the old ones were. But you don't want that in this case! So if you are using one of these, you should fastboot flash the "downgrader hboot" from alpharev.nl before running the RUU. Luckily that needs fastboot mode as well, so if you can do one you can do both.

If you are S-On, or using one of the older alpharev hboots, then no need to worry - the RUU alone is enough.
 
ok to start off I would like to say THANK YOU for a quick response.I have down loaded the RUU and before I do this do I hook my phone up to the computer before going into Hboot or do it after I am in Hboot ?
 
You know, I don't actually know - I've never had to run one. It probably doesn't matter, but I'd be inclined to put the phone into fastboot mode first, so it's in that mode when Windows detects it. But if it doesn't work that way round, try the other.
 
Hadron said:
One further thought: have you changed your hboot?

If you are using one of the new alpharev hboots there's a catch: they aren't replaced by RUUs the way the old ones were. But you don't want that in this case! So if you are using one of these, you should fastboot flash the "downgrader hboot" from alpharev.nl before running the RUU. Luckily that needs fastboot mode as well, so if you can do one you can do both.

If you are S-On, or using one of the older alpharev hboots, then no need to worry - the RUU alone is enough.
Click to expand...


I dont know what HBOOT I am using I have never changed it since I have had the phone and rooted it so this one should be almost a year old
 
ok so I have started my phone in Hboot and my computer is not able to pick it up says please insert a disk into removable disk drive.
 
That is an odd message.

Maybe it's not in fastboot mode - may be worth trying again.

Is this the same computer you used to root it? You may need some drivers - the rooting guide has instructions for loading the drivers needed by unrevoked (under "downloads" and "prerequisite steps"), and I believe from what I've seen in other threads that these should be enough. If not, then the instructions for setting up for ADC and Fastboot should do it.

Edit: Is there an SD card in the phone?
 
ok I will down load everything and try it again. This is the computer I used to root my phone but will try to get everything set up again. And again thank you for helping me out. I need to get this phone off tomorrow and it sucks not being able to see anything on the screen lol.
 
Unfortunately I don't use Windows (I have access to a Windows machine if I ever need to do this, but not this moment), so can't check exactly how a Windows PC responds to the Desire in this mode. But when I connected my phone to my laptop in fastboot mode it doesn't appear as a usb storage device.

One daft thing to try: press the power button again, while it's connected. And give it 10 seconds or so, then try the RUU. If not, do the same again. What I see with mine is that this switches between "hboot usb" and "fastboot usb" modes. But apart from getting into hboot (which requires pressing volume down and keeping it pressed until you are in hboot) you don't want to touch the volume keys, as you can't see where in the menu you are.

So if that doesn't work, try powering the phone down and then try again to get it into fastboot mode. And do try to put it into fastboot mode before connecting to the computer.

If you set up fastboot on your PC you can test when the phone is in fastboot mode using the command "fastboot devices". If it's in fastboot mode you will get the response "HTxxxxxxx fastboot". In hboot mode I got "?????????? fastboot", while disconnecting the device means that (predictably) I get no response.
 
One other thought: if you have a card reader, you might want to back up your card. Or if you have an older/smaller card, put that in instead.

You want to remove the card before returning the phone, but I'm not absolutely sure the RUU works without a card in the phone. I'd hope it would buffer any temporary files into the cache partition rather than the card, but I don't know for sure how it works at that level of detail. But you are using the hboot menu blind, and there is a "clear storage" option in there, which sounds like it could wipe the card. It's not the one immediately beneath "fastboot", so even if you had accidentally touched the volume key again I'd think you'd be unlucky to select it, but if you can reduce that risk it might be worth doing.
 
Hadron said:
Unfortunately I don't use Windows (I have access to a Windows machine if I ever need to do this, but not this moment), so can't check exactly how a Windows PC responds to the Desire in this mode. But when I connected my phone to my laptop in fastboot mode it doesn't appear as a usb storage device.

One daft thing to try: press the power button again, while it's connected. And give it 10 seconds or so, then try the RUU. If not, do the same again. What I see with mine is that this switches between "hboot usb" and "fastboot usb" modes. But apart from getting into hboot (which requires pressing volume down and keeping it pressed until you are in hboot) you don't want to touch the volume keys, as you can't see where in the menu you are.

So if that doesn't work, try powering the phone down and then try again to get it into fastboot mode. And do try to put it into fastboot mode before connecting to the computer.

If you set up fastboot on your PC you can test when the phone is in fastboot mode using the command "fastboot devices". If it's in fastboot mode you will get the response "HTxxxxxxx fastboot". In hboot mode I got "?????????? fastboot", while disconnecting the device means that (predictably) I get no response.
Click to expand...


So boot into fastboot mode then give it 10 seconds then how do I try the RUU ? I am not getting any signs that my computer is hooked up to the phone. I do have the drivers that I used to root my phone and I did what was said to for the ADC and fastboot but do not know if it worked. so I have been doing this

Turning phone on by pressing the volume button and power button at the same time holding the buttons down for about 20 sec but I can tell when the phone goes to Hboot because I can see the white lines.

Then I press the power button with out touching anything. I hear my computer make the sound as if something was hooked up but when I got to my computer and check for external hard drive I see nothing ?

I do not know how to put this RUU onto the phone this way :P banging head off of table lol...
 
One more thought: if it proves impossible to get it running over USB, there is one other way. However, it might be trickier to do blind - the advantage of the RUU method is that once the phone is connected correctly you do the rest from the PC, which still has a working screen. It also requires you to copy a file to the SD card, which might be fun if you haven't got a card reader and can't see the screen. But for completeness, in case you need it later, here is the method.

An alternative way of running an RUU is as an update off the SD card through the bootloader. You need to extract the ROM zip file from the RUU and rename it PB99IMG.zip (exactly that - it's case sensitive). Copy that to the root of the SD card (not a directory in it), boot into hboot, and the bootloader will ask whether you want to apply the update. Press the "volume up" key to accept, and leave it to it. When it's done it will ask you whether you want to reboot the phone - I think you use volume up to accept that as well.

Now you can't see the screen, but the first part (confirming you want to do the update) should be OK. Just give it at least seven seconds after booting into hboot and press volume down. The timing should be the same as I described for getting into fastboot, except that rather than pressing power you press volume up. No problem with waiting a few seconds longer to be sure before doing this - computers are patient. Knowing when the update is done is of course much harder! Reflashing the whole phone is a big operation, so I'd be tempted to leave it 15-20 minutes, but this is really a guess.

And that's the big problem with this method - you don't know when it's done and whether it's succeeded! That's why running the RUU from the computer would be preferred.

But in case, out of a lack of other options, you need to try this, EddyOS wrote a guide on how to do it, including how to get the ROM from the RUU, which can be found here at XDA.
 
Ah, that sounds good actually: connected but no disk drive.

The RUU is a Windows program. You don't copy it to the phone, you run it on the computer.

Please ignore my previous post unless you get really desperate. Just double click the RUU .exe to run it, then follow the prompts.
 
ok so I did the RUU update and it said it worked so I hope that is all I need. I do not know if there is a way to see but thanks for all your help...
 
Excellent!

I'm sure it's fine - if the update program completed and tells you it's worked, then I think it's safe to assume it is unrooted. Just retrieve your cards from the phone before returning it, and you are done.

The only way I can think of testing, if you really are in the mood for more screen-free experiments, would be to boot the phone normally (into android) and see whether you can run HTC Sync. I don't know whether that requires some interaction from the phone (I only ever used that program twice, and haven't had Sense for at least 9 months), but I do know it requires a Sense ROM to work, so if it were to work you'd know for sure. But if it needs you do to something on the phone then it won't work, in which case it's inconclusive.

But I don't think you need to worry. Hope the repair is quick.
 
Hadron I would like to thank you again and again for getting me threw this. I would not have been able to do this with out you. I am sure it worked because when I rebooted the phone I got the HTC sound. :) you made this stressful day a lot better...
 
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