So yesterday I went to 3 stores here in Texas and all have confirmed that no Galaxy S2 is being shipped to the stores (in Texas & California at least) and that customers are forced to buy it online. They couldn't even order it in the store. I went online and there are issues with rebates ordering it online; you can get it for $299 but not $199 because the $100 rebate disappears after selecting a data plan. I've been on the phone with customer support for the past 1.5 hours trying to get this resolved. Un-f*king believable. I got the first rep to finally find the phone in his system. He had to go get a manager in order to add the rebate back on. He told me there would be an e-mail with a Terms & Conditions link to click and accept. I got the e-mail, went to the link to input my phone, e-mail, and billing zip code for verification and it errors out saying "TC009: Did not find a pending request." I called up customer support again, on hold for 15 minutes, then I get someone who immediately says, "I'm apologize but my system is current down being updated but I can assist with general questions." Who the freak updates their system in the middle of the work day and who lets these people still accept calls??? Unbelievable... Horrible AT&T customer service with this phone; it seems like I'm the first one to order it online since no one seems to know what they're doing.
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Horrible AT&T Support trying to get SGS2
- Thread starter RavynX
- Start date
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- Tags
- samsung galaxy s2
It's not the AT&T store, it's all of the stores in Texas.
An update: I called customer support again and got the issue straightened out... finally. Phone will hopefully ship out today and arrive tomorrow.
cincyrob
Android Enthusiast
what did you pay for the upgrade if you dont mind me asking?
i just called the AT&T store i bought my captivate from they have plenty of these bad boys there. i just hope i can get a upgrade/discount ????
You can check your account online to see whether your phone number is eligible for a phone upgrade.
cincyrob
Android Enthusiast
well i went to my ATT store and fell in love. the GSII is just sweet!!!!!! weighs less than my cappy its bigger but not noticeable with it being so light. everything about this phone is what the captivate should have been. the att rep there has one and he said the battery life on it is about 2 1/2 times better than the captivate(GS) and the GPS is out of the world. i turned on gps test and he did as well inside the store. he got 9 locks in about 30 seconds. i got none until i went outside and waited about 2 minutes.
the only down fall is i have to wait until june 8th 2012 before im eligible for the upgrade. sure i can pay the early upgrade fee of $250 on top of the $199 for the phone. but im not gonna do that...lol heck come time for my upgrade and i can get the GSII for about the same as i paid for my cappy...$50 but dang i want one now!!!!!! i envy you all that have one..
the only down fall is i have to wait until june 8th 2012 before im eligible for the upgrade. sure i can pay the early upgrade fee of $250 on top of the $199 for the phone. but im not gonna do that...lol heck come time for my upgrade and i can get the GSII for about the same as i paid for my cappy...$50 but dang i want one now!!!!!! i envy you all that have one..