Eris Died?? :(

[Sketchee]

It was a high use day today since after a flat tire last night, I spent my morning in the shop getting the tire fixed.

Well, I got home with my battery at less than 15% just about an hour ago. I plugged it in and walked away. When I came back the phone was off. The charging light was on though. Every time I tried to turn it on, it would vibrate and turn on for a moment and then turn off.

Now the amber light is gone and it won't charge or turn on. Sigh....

 

[Fonseca]

I would bring it to the Verizon store. There is a one year manufacturer's warranty on it.

 

[graphitedv]

Happened to me when I first got it. A battery pull revived it.

 

[Sketchee]

Battery pull didnt work but I switched batteries with my boyfriends charged hero and charged my battery In his. Now all Is working for now. Good to know about the warrentee though

 

[dirtmouth]

Battery pull didnt work but I switched batteries with my boyfriends charged hero and charged my battery In his. Now all Is working for now. Good to know about the warrentee though

its also good to know your upgrade date too. FYi getcha new phone!

 

[Sketchee]

its also good to know your upgrade date too. FYi getcha new phone!

That's not for two years though right? I can see that when I log in to Verizon. That's how I got the Eris

 

[Sketchee]

Spoke too soon. After putting it on the charger for a bit, it won't turn on again

 

[Podivin]

Spoke too soon. After putting it on the charger for a bit, it won't turn on again

Try using your boyfriend's charger on your phone. From here it sounds like your charger is acting up.

 

[Frisco]

Try using your boyfriend's charger on your phone. From here it sounds like your charger is acting up.

I'm nearly certain of that, too in this case.

At first I suspected a battery problem with that one battery. But trying another charger will likely isolate the problem as the original charger.

 

[Sketchee]

Tried that, no luck. Also tried the car charger. All work on his phone and not mine

 

[Podivin]

Tried that, no luck. Also tried the car charger. All work on his phone and not mine

In that case, I believe you've narrowed it down to one thing,, the charging port on your phone is defective. It's time to take it back to Verizon. Be sure and back up on contacts and whatever else is important to you before you do that.

 

[Sketchee]

Guess I'll be heading to the Verizon store at some point and report back. Wish me luck!

 

[Sketchee]

Thanks! I have everything in Google Contacts or the cloud so it should be ok

 

[Podivin]

Guess I'll be heading to the Verizon store at some point and report back. Wish me luck!

Luck.

 

[carmendiva]

Details of what happened and how it went
good luck

 

[Droidcula]

It was a high use day today since after a flat tire last night, I spent my morning in the shop getting the tire fixed.

Well, I got home with my battery at less than 15% just about an hour ago. I plugged it in and walked away. When I came back the phone was off. The charging light was on though. Every time I tried to turn it on, it would vibrate and turn on for a moment and then turn off.

Now the amber light is gone and it won't charge or turn on. Sigh....

I love google nav. I say that to say this. When I'm running around I use the car charger I purchased off ebay for 4 bucks. My phone gets really really hot using that charger. I don't think this charger trickles at all. I think it pumps the max amount of wattage into my phone. I stopped using it because I fear it will fry my battery or phone eventually.

Where did you get your car charger?

 

[Sketchee]

At first they tried a new battery, but it turned out that the phone wouldn't charge it. They said the charging port had gone bad. When I asked, they said it doesn't happen often. They replaced the whole phone.

Funny, I went to deal with the sales people at this same Verizon store and they were jerks. But the service staff seemed to know what they were doing and were pretty friendly.

 

[Sketchee]

This didn't cost anything, btw. I canceled my insurance after reading Consumer Reports recommendation not to buy it but I'm covered until the 1-year warranty

 

[Podivin]

At first they tried a new battery, but it turned out that the phone wouldn't charge it. They said the charging port had gone bad. When I asked, they said it doesn't happen often. They replaced the whole phone.

Funny, I went to deal with the sales people at this same Verizon store and they were jerks. But the service staff seemed to know what they were doing and were pretty friendly.

Excellent, glad it work out for you.
My experience with Verizon techs has always been positive also. The sales people, well, they're sales people...

 

[Frisco]

Excellent, glad it work out for you.
My experience with Verizon techs has always been positive also. The sales people, well, they're sales people...

The positive experience seems to be spotty with techs and sales folks from any provider. I came to Verizon from Sprint, where they seem to be kind of middle-of-the-road.. can't complain but still it seems they could do better.

The Verizon store I go to is great, fast service and friendly folks, some even with a bit of knowledge about the devices, etc. Some not, so I'm learning which ones to go to in the store for questions, etc.