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Help Bad service or bad phone?

H

hurricane1091

Newbie
I have had the phone since Sunday. The phone itself is high end, it runs smoothly and better than a lot of contract android phones.

The problem? I can't receive/send calls sometimes. Can't connect to 3G sometimes. I also am on the fringe of 4G but that's not a problem really. It is fast when I can be connected to it.

My question is, are the error 64 and 67 codes because of the phone or the service? If I didn't have these issues, I'd be very happy. I've been on the phone getting it fixed every day for the last three days.
 
With this being the first 4g phone on Virgin Mobile, it doesn't surprise me at all. I mean they still have some of those sorts of issues with the normal 3g network and calls/text.

So my guess is the network, not the phone. ;)
 
The network itself is not new though, it's been in existence for some time. Hopefully it gets sorted out because it would be a shame to ruin this fantastic phone with issues such as these.
 
My 3G works perfectly (handing off from one tower to the next). Hopefully all this is worked out by the time I'm ready to activate.
 
thebryceee said:
My 3G works perfectly (handing off from one tower to the next). Hopefully all this is worked out by the time I'm ready to activate.
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So you can use the phone without activating the service?

I dont have VM yet so I'm new to this coming off of an expensive ass Verizon plan.
 
Oops. Sorry. I'm still on my Triumph lol. I was referring to the 3G network lingering issues thing.

My Evo will be here tomorrow some time.
 
hurricane1091 said:
My LG Op V had no issues with 3G, the phone itself just sucked.
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Why did it suck?
I'm coming from a Droid X on VZ and the only issues I've had were the prices. :mad: I have not had any other smartphone and usually keep my phone 2-4+ years at a time. Before my Droid X I have a Samsung i730 which was kickass for it's time... i had that for 5 years.
 
When the Optimus V was first released, VM had trouble getting the OV provisioned correctly, then they had problems getting the Triumph provisioned correctly and now they're having problems getting the Evo V provisioned correctly. It may take them two or three weeks to get it figured out, but history indicates that VM will get it together eventually.

I'm betting the problems are on VM's end somewhere in how their customer service and/or provisioning systems are interacting with and/or passing account info to the network.
 
What exactly are you referring to when you say Provisioning?
Are you talking about the programming of the new phone on their network, thus they have to keep "adjusting" their network for proper communication.... or are you saying the phone itself needs OTA updates from VM to help talk to their network better? i.e. seeing as those phone you listed have had problems since release, the phones manufactured 2-3 months later will already have the updated firmware/software.
 
Integraoligist said:
What exactly are you referring to when you say Provisioning?
Are you talking about the programming of the new phone on their network, thus they have to keep "adjusting" their network for proper communication.... or are you saying the phone itself needs OTA updates from VM to help talk to their network better? i.e. seeing as those phone you listed have had problems since release, the phones manufactured 2-3 months later will already have the updated firmware/software.
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I have this feeling that it has more to do the the service setup on VMs end. Seems like some people are smooth sailing right now, and some can't send/receive text/data/voice... I'm sure they will figure it out soon or they will have a lot of returned Evos. I'm still waiting for mine [sitting at Fedex in Ohio, I'm in PA, expected tomorrow]. Provisioning typically refers to manual programming in the phone to communicate with their network, just settings, not really firmware/software.

I've been on Virgin for around a year, and have pretty consistant service, yeah, I have some dead zones [ some rural areas ] but my Optimus V switches towers and has a pretty good 3G coverage.
 
Integraoligist said:
What exactly are you referring to when you say Provisioning?
Are you talking about the programming of the new phone on their network, thus they have to keep "adjusting" their network for proper communication.... or are you saying the phone itself needs OTA updates from VM to help talk to their network better? i.e. seeing as those phone you listed have had problems since release, the phones manufactured 2-3 months later will already have the updated firmware/software.
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For this discussion, I am assuming that the phone is fine, no OTA updates needed.

"Provisioning" in this context means the process of placing the proper information on your account in VM's customer service/billing system, passing that information to the network and enabling the proper services on the network. Once the provisioning process has completed correctly, it is done - there is no need to "keep adjusting" - provisioning is a one time thing (unless you do something like change plans or phones, obviously).

When you say "keep adjusting" I think you may be referring to the normal process to set up and maintain a voice call or data transmission. Assuming that the provisioning process has completed correctly, then yes, it is correct that each time you make a call or initiate a data transmission, then the network's radio interface will do a whole bunch of things to optimize the connection and "keep adjusting" in that sense.
 
3matthew13 said:
I've been on Virgin for around a year, and have pretty consistant service, yeah, I have some dead zones [ some rural areas ] but my Optimus V switches towers and has a pretty good 3G coverage.
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Thats another thing, your the 3rd person I've heard of bringing up the switching of towers... is that a phone problem or service problem? I guess this was a big issue on the MT, so I would assume thats a phone issue?
To my knowledge i've never had any issues on VZ with switching from tower to tower when traveling... is it an issue for VM?
 
Integraoligist said:
Thats another thing, your the 3rd person I've heard of bringing up the switching of towers... is that a phone problem or service problem? I guess this was a big issue on the MT, so I would assume thats a phone issue?
To my knowledge i've never had any issues on VZ with switching from tower to tower when traveling... is it an issue for VM?
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I'm on a MT and have never had this issue.
 
3matthew13 said:
Provisioning typically refers to manual programming in the phone to communicate with their network, just settings, not really firmware/software.
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In this context, "Provisioning" refers to a multi-step process that ends in one or more billable services working on a particular device associated with a particular account.

Configuring the phone is one of the early steps in the multi-step provisioning process.
 
So basically, a New plan/service will have "no issues" (more then likely) because there is no changing of service/phones.... where as anyone whom upgrades may run into this issue.
 
Integraoligist said:
So basically, a New plan/service will have "no issues" (more then likely) because there is no changing of service/phones.... where as anyone whom upgrades may run into this issue.
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Maybe/probably - it depends on how their system processes orders. Logic says that changing two things at once is likely to be more troublesome than changing just one thing. My experience says that in telecom, logic often leads to the wrong answer.

It could be that people changing from the Triumph have problems, but people changing from the OV don't. I have no evidence of this, I'm just throwing out an example. It could be that if you stay with the same plan ($25/300 mins to $35/300 mins) everthing is fine, but changing to a different tier of minutes screws things up. Again, just a random example with no evidence.

It would be nice if VM did a better job of testing the provisioning process. They keep having the same types of provisioning screw ups every time they release a new phone.
 
How does one diagnose a problem switching towers? Is there an app for that? I'm not having a problem, just curious how I would even know, if I did, that it was caused by switching towers. Or is it just a guess.
 
swerver32 said:
How does one diagnose a problem switching towers? Is there an app for that? I'm not having a problem, just curious how I would even know, if I did, that it was caused by switching towers. Or is it just a guess.
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You could try Open Signal Maps from the play store.
 
Hang in there, as everyone has mentioned, it was a messy launch and I think VM is still working out the kinks of being on a 4G network. Sure the network has been around for awhile but there are a ton of people trying to activate their Evo V's and the 4G network might officially be managed by VM now so hang tight.

~Novak
 
novak921 said:
...I think VM is still working out the kinks of being on a 4G network.....the 4G network might officially be managed by VM now so hang tight.
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The problems reported at the top of the thread - not being able to place phone calls and send texts - are problems with connecting to the 1XRTT network.

The 4G network is not owned or managed by VM or by Sprint. The 4G network is owned and operated by Clearwire. Sprint is a minority investor in Clearwire but has no say in the day-to-day operations of Clearwire.

I haven't been keeping close track, but the only 4G "problems" I've seen reported are because the user isn't even in a 4G coverage area, so 4G data doesn't work (and that doesn't really qualify as a problem anyway). You'd think that 4G provisioning would be a major problem area, but it seems to be one thing that is going pretty smoothly.
 
It might be a problem with the updated PRL for the cell tower issue. Mine does this as well. Someone should not update the PRL and tell us if there are issues.
 
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