Hows the service?

[Lolas Dad]

I can tell you how it is, it sucks. Earlier tonight I tried logging into my account and was unable to do so. I wanted to make sure that I was still paid up until July 19. I enetered the security question answer to retrieve my password and it said the answer does not match. I then placed several phone calls to customer service to get the issue resolved, was disconnected several times and now my phone was shut off by customer service. They now have my money and I do not have service. Evey time I try to call them from my phone it says to enter the number and then says they have no record of that number. I called from a non metro pcs phone and tell them my problem and get disconnected from them. I then call back and this time they say the system is updating to call back in 15 minutes. Also a few days ago I had to do a hard rest on my phone because of some low memory message when there was plenty of available memory and ever since then the my metro app does not work, it says to exit and try in 5 minutes while it is being setup.


So the "MetroPCS wireless for all" does not seem to apply to me even though I am paid ahead. If this is how they treat their customers they deserve to go bankrupt and cease to exist.

I hope this gets resolved soon. I will go to a local store tomorrow that is not corporate owned so I do not know if they will be able to help me or not.

 

[Fuzzy13]

I can tell you how it is, it sucks. Earlier tonight I tried logging into my account and was unable to do so. I wanted to make sure that I was still paid up until July 19. I enetered the security question answer to retrieve my password and it said the answer does not match. I then placed several phone calls to customer service to get the issue resolved, was disconnected several times and now my phone was shut off by customer service. They now have my money and I do not have service. Evey time I try to call them from my phone it says to enter the number and then says they have no record of that number. I called from a non metro pcs phone and tell them my problem and get disconnected from them. I then call back and this time they say the system is updating to call back in 15 minutes. Also a few days ago I had to do a hard rest on my phone because of some low memory message when there was plenty of available memory and ever since then the my metro app does not work, it says to exit and try in 5 minutes while it is being setup.


So the "MetroPCS wireless for all" does not seem to apply to me even though I am paid ahead. If this is how they treat their customers they deserve to go bankrupt and cease to exist.

I hope this gets resolved soon. I will go to a local store tomorrow that is not corporate owned so I do not know if they will be able to help me or not.

Well first off you pay ahead because this is a pre pay service. Just like boost, cricket, etc..... It's prepay because there's no contract. Contract phones, you pay after the fact based on what you use. Metro, you have unlimited so there's no difference in usage so therefore you pay and you receive.

The second part. Metro's customer service sucks. THat's no secret. it's all a bunch of Indians on the phone that can't speak English to save their life. Makes life so much easier when you have a problem.

My suggestion to you is to go into a store. Why do you keep calling them if you keep having problems? Go in and talk to someone face to face and get THEM to fix it instead of someone telling you what to do over the phone. Your still a paying customer so utilize that. Go in and bitch. That's what I would do. I enjoy causing a scene.



Also there is NO reason to do a hard reset because of low memory. Have you tried one of the MANY apps that can take care of this for you?

Also, come on over to the Esteem forum. There's a LOT of great guys over here that are really knowledgeable in the Esteem from which we have MANY MANY aftermarket options for the Esteem.

www.androidforums.com/lg-esteem