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Radio Interface Resource Shortage FIX

doboy said:
I had two more issues today. Again after a reboot (with WiFi on) the signal went to -120 dBm immediately and when I pulled into my garage at home (where it's typically poor in signal). However, I had the WiFi off at the time it went to -120 dBm at home so this is the first time that happened. It eventually recovered on it's own after ~3 minutes of leaving it alone. Opensignalmaps is both a website and an app. I had the widget running today when I lost the signal and it gave me a notificaton (optional) immediately when I totally lost the signal (-115 dBm per widget) and notified me again when the signal was restored. Seems like an awesome app.
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I'll definitely have to look into that app. For now, notifications when I lose signal to -120 could prove very useful. Also, the more people report this problem to HTC and VM, the better. They have to see the backlash to do anything about it, so the more complains, phone calls, and emails, the better.
 
metal571 said:
I'll definitely have to look into that app. For now, notifications when I lose signal to -120 could prove very useful. Also, the more people report this problem to HTC and VM, the better. They have to see the backlash to do anything about it, so the more complains, phone calls, and emails, the better.
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Agreed, I've sent both HTC, VM emails (via the contact). I will also post on facebook and perhaps twitter.

BTW, ##clear# helped some and the 64/2 error came back. I was just testing as one of the poster mentioned it happened to him when he texted multiple messages quickly. Lo and behold, it happened. Before i performed the ##clear#, the text would be stuck on 64/2 error until I did a prl update. Now, the phone seems to "reset" the signals and the messages would send. So while ##clear# didn't totally fix this issue, it did improve somewhat (for me).
 
I had three different EVO V’s, for me, this issue happened regardless if I was on WIFI or off. The signal would show full bars and then all go away once I hit send just like the previous post said, I had the exact same problem on all three.
I tried all the fixes VM told me to do on all three phones, in email communication and with the support techs over the phone (updating Profile, PRL, Factory Reset, ##CLEAR#, re-activating, suspending/un-suspending my account & re-provisioning services) in all the two weeks I had this phone, I spent more time trying to fix it instead of enjoying it.
What I still don’t understand is why some people don’t have this problem at all; if it is indeed a software problem shouldn’t all EVO V’s be affected? Out of the three units I had, two were Sprint branded and one was not, so that clears up the myth that only the Sprint branded units were defective.
 
a12tmoreno said:
I had three different EVO V’s, for me, this issue happened regardless if I was on WIFI or off. The signal would show full bars and then all go away once I hit send just like the previous post said, I had the exact same problem on all three.
I tried all the fixes VM told me to do on all three phones, in email communication and with the support techs over the phone (updating Profile, PRL, Factory Reset, ##CLEAR#, re-activating, suspending/un-suspending my account & re-provisioning services) in all the two weeks I had this phone, I spent more time trying to fix it instead of enjoying it.
What I still don’t understand is why some people don’t have this problem at all; if it is indeed a software problem shouldn’t all EVO V’s be affected? Out of the three units I had, two were Sprint branded and one was not, so that clears up the myth that only the Sprint branded units were defective.
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Thanks for your input, that seems to dispel the myth that the Virgin branded ones are better. Still no response from HTC yet...

UPDATE: An ERT guy finally yielded to me and finally understood that this is a phone-specific issue rather than being an issue with the low signal in my area and is forwarding me to the "technical" department, hopefully even higher up. He said usually they eventually escalate this issue to the manufacturer themselves. I can't WAIT to talk to HTC one on one.

UPDATE: On the phone right now with the technical support above the Executive Resolution Team, and they listened carefully to a detailed description of the issue. Let's see what they do...
 
Good luck, I read somewhere in these forums that someone actually got an email back from HTC saying that it was a radio software issue and that they were "working" on a fix but did not have a reasonable estimate of when it would be completed, let alone released. But again, if some users aren't having these issues then I don't see the radio software being the only problem. I think it has something to do with their network. Too bad they haven't figured it out yet.
 
It's gotta be a firmware issue. Top tech support just reset my service (or so it seemed) then told me to send 3 texts to myself. Those went through. They said they'd call me back again tomorrow. The very first text I sent after that conversation concluded was one to my girlfriend, and guess what? Radio Interface Resource Shortage. Can't wait to see what they do next when I tell them this tomorrow.
 
metal571 said:
It's gotta be a firmware issue. Top tech support just reset my service (or so it seemed) then told me to send 3 texts to myself. Those went through. They said they'd call me back again tomorrow. The very first text I sent after that conversation concluded was one to my girlfriend, and guess what? Radio Interface Resource Shortage. Can't wait to see what they do next when I tell them this tomorrow.
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That is the same experience I had. After they finished their rounds of troubleshooting of course my text, data & phone calls would work fine just to have the error come back a few minutes later. I can't even recall how many departments I was transferred to.
I gave up my $25 plan for this mess! I'm just happy I was able to get my $300 back.
 
I'm going to do whatever it takes to get HTC to fix this. It's their fault for writing a bad radio for ICS. That's what I expect to happen eventually, to get in direct contact with HTC. Hell, I'd like to take a look at the firmware myself since I can read C with no problem. Who knows what they wrote it in though. If this gets too terrible, I'll probably hop on the Nexus/T-Mo bandwagon myself. However I need more than 100 minutes a month...but that's another discussion in itself. This thread should be named different, but I'm not sure how to change the name now. It's more like "Radio Interface Resource Shortage - Get VM and HTC to fix it"
 
Austrie said:
Well a VM manager told me that it will fixed by the latest of the second week of August.
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Did they say if HTC was going to push out an update to fix it? I'm pretty sure it's a software thing and not a tower issue....well i guess it could be the latter, it's still possible
 
I think we should start some sort of customer service campaign or something so they get there stuff together to fix it. This problem has been really annoying lately and frankly I'm sick of it.
 
The manager didn't get too finish; the call cut off. I do think it's a software issue though since when Sprint users tried our Leaked ROM they have the same network issues as we do now. So I'll put my money that VM is just improving their service and HTC is the one dealing with the actual problem/software fixing.
 
Is it safe to do this even if your phone wasn't recently activated? I still get the interface resource shortage error a few times a day but i've had my evo for about 2 weeks.
 
yeah should be totally safe i've done it a number of times. it should be noted that this thread is now being used to urge people to contact virgin mobile and HTC about the issue as it seems to be software related and there is no known permanent fix. this fix seems to keep your phone in check the longest but the error usually comes back.
 
metal571 said:
yeah should be totally safe i've done it a number of times. it should be noted that this thread is now being used to urge people to contact virgin mobile and HTC about the issue as it seems to be software related and there is no known permanent fix. this fix seems to keep your phone in check the longest but the error usually comes back.
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are there any benefits to doing this besides fixing the error? like refreshed signal, better reception, refreshed network...i only get the texting errors a couple times a day now, especially when I have low signal.
 
yeah generally it refreshes the signal strength. the low signal errors are pretty related to software problems with the radio that need to be fixed still. tl:dr version: it couldn't hurt.
 
Update:
I was in an area with great signal (-51 to -60 dBm), but still had my signal jump to -120 dBm all of sudden after using the camera for few shots. So to me this error is not related to low signal. I've tried using Opensignalmaps app to alert me when signal drops and use their widget, but the widget sometimes doesn't update correctly and the app crashes after ~1 day of use. I've since uninstalled the app and now using Signal Notification (free) by LogicMonkey (thanks to metal571) to display the numerical signal strength in my status bar so I can easily check when the signal drops to -120 dBm (signal at which the error occurs). I would recommend everyone with issues to install this app (or equivalent) to keep an eye on their signal so you can quickly remedy the problem by toggling WiFi (when on WiFi) or toggling airplane mode.
 
That's what I would recommend doing too. Toggling usually allows the -120 dBm signal to go back to what it should be. It sort of gets the signal "unstuck." Not too many updates on my end yet. The best I got out of HTC is that "they are investigating" as to the cause of the problem. Yeah, that's real helpful. I'm going to call VM again today.
 
metal571 said:
That's what I would recommend doing too. Toggling usually allows the -120 dBm signal to go back to what it should be. It sort of gets the signal "unstuck." Not too many updates on my end yet. The best I got out of HTC is that "they are investigating" as to the cause of the problem. Yeah, that's real helpful. I'm going to call VM again today.
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The standard "investigating" response.:rolleyes:
 
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