How long after ordering was this?
I've heard a lot of complaints about Google "locking down" all pre-orders saying they aren't able to be cancelled. That you have to send it back after they have charged and shipped it to you. Or refuse the delivery (I'm not even sure if you can do that in the UK) and it will eventually be refunded.
This is turning into a huge headache.
I ordered on the 27th, but afterwards I noticed my address was slightly wrong and so about 20 minutes after ordering I sent an email via google wallet asking them to change it.
Jump forward 12 days to the 9th and I gave up waiting for a response... I called them and they told me not only could they not alter the delivery address, they couldn't cancel it either. Which is funny, because other people's orders from that day didn't ship for more than a week after that. Anyway, the guy said he would escalate it and have someone 'intercept' the package. I got the confirmation of cancelation email about 2-3 hours later.
That's why I wouldn't advise anyone to email them.



