saveme@thevirginangels.com

[tommieq94]

There asking me for my phone number and my security pin, so they can look into my problem with their higher department. Are they trusted service or no?

 

[Firewill10]

Yes. They r the online email help

 

[blh2012]

Yes, that email belongs to Virgin Mobile USA's social media troubleshooting team. They're also the ones who run and answer questions on the Facebook page. In my experiences, they help a lot more than the phone representatives.

 

[metal571]

+1 on them being legitimate. emailed them many times.

 

[hchen42]

There asking me for my phone number and my security pin, so they can look into my problem with their higher department. Are they trusted service or no?

I've given them my pin. Although I am still paranoid.

And the most important why I give them my pin, they don't have my credit card info on file.

 

[phatboyslim12]

I've given them my pin. Although I am still paranoid.

And the most important why I give them my pin, they don't have my credit card info on file.

this is so they can look to see if there is anything whacky going on with your service, or send a replacement phone to you...

 

[blh2012]

I've given them my pin. Although I am still paranoid.

And the most important why I give them my pin, they don't have my credit card info on file.

they have to have your virgin mobile account pin in order to pull up your account and troubleshoot your issues.

 

[Rolo42]

There asking me for my phone number and my security pin, so they can look into my problem with their higher department. Are they trusted service or no?

That e-mail address is trusted; however, do you know for certain VM sent that e-mail? The e-mail address listed in the "From:" field does not mean that is where it is actually from (it can be forged) or where the replies go to.

Your best bet would be to create a new e-mail and type the legitimate address in the "To:" block to send them the required information. (Ideally, you should call instead but that might not be feasible.)

 

[Nesdroid]

When they finish helping you just change your pin.

 

[Raul720]

How long do they take to reply?

 

[metal571]

How long do they take to reply?

Somewhere around a business day or two.

 

[OverByter]

How long do they take to reply?

I've usually gotten a response within 4-6 hours.

 

[metal571]

I guess they don't like me as much then haha

 

[harvickchick]

I've also got quick responses from the customer care twitter account...can't think of what it is at the moment .

 

[Raul720]

I guess they don't like me as much then haha

Haha. They never replied to me so I decided to call customer support instead.