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Radio Interface Resource Shortage FIX
- Thread starter metal571
- Start date
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- Tags
- htc evo v 4g
MrJedi
Member
So I have done the ##CLEAR# fix a couple of times and i have not had any issues for over 3 weeks. What i have had issues with is getting 3G single. I have been on 1xRTT for over 2 weeks now. I just did a clear and before the phone reactivated I was able to check the phone status and it said I was on EVDO rev.A and once activation finished i was back down to 1xRTT. I can get WiMax fine (when I am not in a dead spot meaning inside, at home, or work) and that has been helpful.
Unfortunately it is a crap shoot on whether or not my MMS goes through, and receiving them can be painful. My wife sent me a 1mb MMS a fee days ago that took close to 5 mins to download. I felt like I 16 again waiting to download pr0n on dial-up ( it was a picture of her pay stub so don't get any wild ideas).
Anyway wanted to see if anyway else has had this issue in combination with the RIRS issue.
Unfortunately it is a crap shoot on whether or not my MMS goes through, and receiving them can be painful. My wife sent me a 1mb MMS a fee days ago that took close to 5 mins to download. I felt like I 16 again waiting to download pr0n on dial-up ( it was a picture of her pay stub so don't get any wild ideas).
Anyway wanted to see if anyway else has had this issue in combination with the RIRS issue.
Droidula
Android Enthusiast
I've only had this phone/plan since the 23rd. But one of those days, I had my phone stuck on the 1X signal as well. It started at night, I think I noticed it at 10 PM, maybe, and by late the next afternoon it was still stuck on that. I did fix it, but I can't tell you what exactly it was that did it, since I tried everything, and if you call tech support they make you do everything again as well. I even got desperate enough to use an app that I'm sure does nothing but disconnect and reconnect your signal, but hey at least it's easier than doing that through settings!
I did the usual ##clear, update PRL, profile, pull out battery/power cycle. I would suggest calling support and asking them to refresh your services, and possibly restarting your data service, and to look at the features on your account and make sure everything is order. Short of trying the usual stuff over and over again, the only difference is what they are able to do on their end as well with your account settings. Something must have worked, because before I hung up, I once again had the 3G symbol.
They will probably also tell you that there is an outage, that has been their answer for literally every single problem I have called with, if they can't fix it. They do seem to always have tons of outages and supposed tower upgrades, so I guess it could be that. But I would not accept that answer if it lasted that long, and would keep trying to call back to get someone else. Some don't know what they're doing, or others seem to find things wrong with your account that the ones you've already spoken with haven't.
I don't even call the main number anymore, I always just call direct to tier three. They speak English and don't all sound like they're reading from a script.
MrJedi
Member
As a follow-up I found leaving 4G turned on seems to help a 3G signal. Yes it is indeed draining my batterry, so please don't start going off on that. On the plus side, I have found new areas that have a 4G signal (like the first floor men's room :8) ).
I have a relatively boring life, and am at work or home 98% of the time based on my data usage (43MB cellular data 1.93 WiFi data). As a result I am always near a charger. The other 2% is mostly my commute interspersed with trips to buy smokes or beer. If you find that hard to believe I drive less than 5K miles a year in a city with a bus system so crappy it might as well not even exist.
Anyways, the point is I can deal with the battery drain until if/when a update is made to fix this. Thanks all for the suggestions. The 3rd/2nd world call centers Virgin has is why I have not called. When I switched to Virgin last year it took 5 calls and several days to activate a new account so I do everything possible to avoid speaking to them. There are definitely worse carriers and phone lineups out there so cheap service but where I need to rely on public forums for intelligent support is a trade off I will make for the time being.
If only I could get a job a Sprint again with access to Employee only in person support...
I have a relatively boring life, and am at work or home 98% of the time based on my data usage (43MB cellular data 1.93 WiFi data). As a result I am always near a charger. The other 2% is mostly my commute interspersed with trips to buy smokes or beer. If you find that hard to believe I drive less than 5K miles a year in a city with a bus system so crappy it might as well not even exist.
Anyways, the point is I can deal with the battery drain until if/when a update is made to fix this. Thanks all for the suggestions. The 3rd/2nd world call centers Virgin has is why I have not called. When I switched to Virgin last year it took 5 calls and several days to activate a new account so I do everything possible to avoid speaking to them. There are definitely worse carriers and phone lineups out there so cheap service but where I need to rely on public forums for intelligent support is a trade off I will make for the time being.
If only I could get a job a Sprint again with access to Employee only in person support...
evodarkside
Lurker
the best fix for me was go into settings and turn off the mobile network ( you still get txts and calls) but no internet so far i havent had the error come out and i love the phone again =D i just turn on the 3g when i need it lol saves battery all day too xD hope it helps
That seems like a huge inconvenience to me to have to do that. You know you can turn off mobile networks by pulling down the notification screen. It's listed under quick settings or you can also use a widget to toggle on/off.
OverByter
Resident Slide Rule Guru
Virgin states in their overage emails that after throttling your data speeds will be limited to 256 k.
OverByter
Resident Slide Rule Guru
Maybe that's part of the reason why I haven't experienced the issue since week 1, I have Juice Defender set to turn on the network every 15 minutes to check email so it's constantly toggling my data.
My phone lasted about 2 days before I received the Radio Interface Shortage Message again. Since then it has happened about once or twice every day for the last 3 days. I will be calling Virgin back again tomorrow and demanding a credit of some sort. It's pretty crappy when you have a phone you can't use reliably that was close to $300
Oh, and on another note, I have been unable to update PRL since Virgin "fixed" the RIFS problem. It tells me that there is no PRL update available.
KryptoNyte
Android Enthusiast
Good point. I think I'll just keep a monthly tally of how many times a text message fails to deliver due to this Virgin Mobiles inability to provide the service that we paid for, and then ask the for 25 cents for each time.
I would imagine they'll be owing us money at the end of each month.
Seriously, though, this is getting ridiculous.
OverByter
Resident Slide Rule Guru
It definitely seems like a minority of users are experiencing this issue, compared to the 6 replacement Triumphs that cost about the same amount and still has the same exact issues to this day, this phone has only been out for 6 weeks with a completely new technology for Virgin that I hope people that are dealing with it will see a solution. Chalk it up to being an early adopter.
Droidula
Android Enthusiast
I have not had any error messages in the last few days, since the last fix they tried. Things seem much better. Still have the jumpy signal, and if/when the signal goes to zero and grays out, it takes forever for the text to send. But a definite improvement, although they still need to fix the signal issues. I'll wait a while to see what happens. If Boost does get the galaxy s 2, I'll wait a bit and keep an eye on the reviews, and then maybe switch over. One thing I really dislike about this phone is the low internal storage space we're allocated. The 16 gb on the galaxy would be perfect.
EDIT: I've also found the notification volume on the Evo to be very low. On my Marquee, I could hear if I was getting a text from another room. Now, if I'm driving and have the radio on a normal volume, I can barely notice even if the phone is right next to me. Anyone else notice the low audio strength? (The voice volume when I'm on a phone call is not bad, though.)
EDIT: I've also found the notification volume on the Evo to be very low. On my Marquee, I could hear if I was getting a text from another room. Now, if I'm driving and have the radio on a normal volume, I can barely notice even if the phone is right next to me. Anyone else notice the low audio strength? (The voice volume when I'm on a phone call is not bad, though.)
Droidula
Android Enthusiast
I find it too small though, and I can't even see it from certain angles. Also, it doesn't stay on that long, and not at all if it's charging, so I can't rely on it. I use an app that makes my screen flash on my phones that don't have an LED, so I will probably download it for this one too. But it would also be nice to have a loud audio cue as well as visual.
Leslie Ann
Android Expert
Since I was asked about this, I will chime in.
I have only had the error 3 times since I got my phone, always during high traffic or when Virgin was having a problem. This tells me it's a Virgin issue. This explains why certain people have more trouble with it than others, since they live in more crowded or more crowded towers.
Telling you to update the PRL is just a way to get you off the phone with tech support. It's like the "reset and wait 3 hours" or mythical "android plan" excuse they used back when the OV came out. Customer support people are rated based on how many people they "help". When you do a PRL update, it takes time, which is what the error needs.
The fix for the error is simple, do nothing, as soon as congestion clears, it will go through. I suspect on most phones you simply were not given an error as I have seen other phones take a while to send a text, but only rarely got notified of it. Odds are, HTC either set the timeout too soon and instead of a plain error message, they used that instead. One phone I had would only alert you to a failed message after 1 hour, another after 3 hours. This one does it after 30 seconds.
I have only had the error 3 times since I got my phone, always during high traffic or when Virgin was having a problem. This tells me it's a Virgin issue. This explains why certain people have more trouble with it than others, since they live in more crowded or more crowded towers.
Telling you to update the PRL is just a way to get you off the phone with tech support. It's like the "reset and wait 3 hours" or mythical "android plan" excuse they used back when the OV came out. Customer support people are rated based on how many people they "help". When you do a PRL update, it takes time, which is what the error needs.
The fix for the error is simple, do nothing, as soon as congestion clears, it will go through. I suspect on most phones you simply were not given an error as I have seen other phones take a while to send a text, but only rarely got notified of it. Odds are, HTC either set the timeout too soon and instead of a plain error message, they used that instead. One phone I had would only alert you to a failed message after 1 hour, another after 3 hours. This one does it after 30 seconds.
metal571
Android Enthusiast
Well something's gotta be wrong with my phone then. There's no way I'm getting this error every day 10+ times a day and almost 100% of the time it's when I have some kind of data connection enabled, mainly Wi-Fi. My situation is completely non-network dependent over here. Toggling the Wi-Fi off brings back the signal and allows me to send texts just fine. If I do get an error, it's the phone telling me it couldn't send the text due to a low signal, NOT RIRS. That only appears when the bars lock up on me and my signal goes to -120 dBm. So maybe I got a lemon.
The MANdroid
Newbie
Hey guys. Just for the record...is there anybody having this problem in a smaller populated area??
metal571
Android Enthusiast
Yep I live in a tiny town in NJ and it happens constantly for me
Droidula
Android Enthusiast
Maybe there is a feature on your account that is not set right. Could be the phone, who knows, but in case you exchange it and have the same problems, I would call and call and have every person keep looking over the details of your account. If after all of that you are still having issues, I know that it is possible for them to completely reset your whole account. They do this rarely, because it resets your payment date and everything as far as I remember (I had this done to my account the last time I was with VM, and this reset DID fix an issue I was having). Some CS reps will probably tell you they can't do it, but if you have a well documented call log with how long you've been calling for and your error still existing, I bet you could get them to reset your account.