I'm new here, new to the smartphone game but quite honestly was introduced quite rudely something like a month ago when I got a job as a sales rep for one of Sprint's "preferred" retailers. So obviously all this is just my personal experience at one location, take it with the proverbial grain of salt. (Btw, I work & live in an area with no WiMax and far enough away from major markets that we'll be waiting a while for LTE)
Quite simply, I was given two days of computer "training" and was tossed onto the floor being expected to make sales.
I say make sales and that's it. In the course of a month I've seen both my store manager and my regional manager stretch the truth, deny legitimate requests, overcharge customers and flat out lie to make the sale.
A couple of examples, The customer clearly doesn't understand the difference between WiMax and LTE? Just pitch the WiMax phone and say "We're getting 4G in this area soon." Customer comes in literally two days before we know we're getting the GS3, do we take his phone number, reserve him a copy and call him when they come in? Hell no, sell that man a new EVO instead. Is the coverage map showing that these potential marks (excuse me, customers) are out of our service area? Scale that map out a little bit, they won't even notice. Just tell her those $35 Otterboxes are $45 Promotion for port-in credits ran out? Just lie! It'll be two months before they notice anyway! He wants a flip phone? Put him on everything data anyway.
My personal favorite was "We just bought X number of Verizon towers so the service should be improving."
Man, I could go on and on. My point with all of this is be very careful and do your research because we won't be doing it for you. My other point is simply to express how disappointed and truly sorry I am.
Thanks for reading my diatribe, you can see it as sour grapes from someone who walked out, or just realize that I really wanted to love telling people about Sprint but just couldn't lie to my people any more
Quite simply, I was given two days of computer "training" and was tossed onto the floor being expected to make sales.
I say make sales and that's it. In the course of a month I've seen both my store manager and my regional manager stretch the truth, deny legitimate requests, overcharge customers and flat out lie to make the sale.
A couple of examples, The customer clearly doesn't understand the difference between WiMax and LTE? Just pitch the WiMax phone and say "We're getting 4G in this area soon." Customer comes in literally two days before we know we're getting the GS3, do we take his phone number, reserve him a copy and call him when they come in? Hell no, sell that man a new EVO instead. Is the coverage map showing that these potential marks (excuse me, customers) are out of our service area? Scale that map out a little bit, they won't even notice. Just tell her those $35 Otterboxes are $45 Promotion for port-in credits ran out? Just lie! It'll be two months before they notice anyway! He wants a flip phone? Put him on everything data anyway.
My personal favorite was "We just bought X number of Verizon towers so the service should be improving."
Man, I could go on and on. My point with all of this is be very careful and do your research because we won't be doing it for you. My other point is simply to express how disappointed and truly sorry I am.
Thanks for reading my diatribe, you can see it as sour grapes from someone who walked out, or just realize that I really wanted to love telling people about Sprint but just couldn't lie to my people any more