Help error code 97: phone is fubar'd

[Mr. Ed]

Checking PMS now. Send me another pm on exactly what issue you are having...this thread was about error code 97 specific so yes, I assumed that was the issue you are having

unfortunately, if it is tower/network related, the only thing we can do is wait it out or find a work around (force network mode to one that works)

 

[evotitans]

Checking PMS now. Send me another pm on exactly what issue you are having...this thread was about error code 97 specific so yes, I assumed that was the issue you are having

unfortunately, if it is tower/network related, the only thing we can do is wait it out or find a work around (force network mode to one that works)

I did the code you posted earlier, tried all different modes. Phone connects fine, but still the same issue on all of them.

My main issue is the vDM Client stopping, during trying to run a PRL or Profile update.

From this, I assume it is whats causing my Voicemails not to be downloaded to the phone, and MMS msgs not being able to download/recieve or being sent.

I have not had any Data connection issues(Aside from VERY slow in Areas), or being able to make calls.


Just to add a note, NO ##????## Codes work from the dialpad. Only *#*# codes.

 

[Mr. Ed]

I did the code you posted earlier, tried all different modes. Phone connects fine, but still the same issue on all of them.

My main issue is the vDM Client stopping, during trying to run a PRL or Profile update.

From this, I assume it is whats causing my Voicemails not to be downloaded to the phone, and MMS msgs not being able to download/recieve or being sent.

I have not had any Data connection issues(Aside from VERY slow in Areas), or being able to make calls.


Just to add a note, NO ##????## Codes work from the dialpad. Only *#*# codes.

Sounds like care needs to reset your voicemail.

Still looking into it tho

 

[Granite1]

Just to give s little bit of info from my experiences.

I'm on my second unit, been on this one since the official launch date. My first one was a pre-release sign up phone.

This one that I have now did this on the last software version, 1.13. I had a heck of a time with the sprint tech over the phone to get it working. Also I want to make sure if anyone is using an airave / airvana femtocel unit, call into the airave call center and get them to do an ota reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.

 

[PyroSporker]

...call into the Airave call center and get them to do an OTA reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.

Do you have the contact info for the service team that can do OTA resets that boot the phone into Hands Free Activation? A forced Reset and Hands Free Activation is the best option that I see right now for getting things resolved for some cases. It worked for you and I. My Hands Free Activation was manual through dialer codes, some people are stuck not being able to access dialer codes and need a OTA forced Hands Free Activation? It is bound to work for some others I think?

 

[evotitans]

Just to give s little bit of info from my experiences.

I'm on my second unit, been on this one since the official launch date. My first one was a pre-release sign up phone.

This one that I have now did this on the last software version, 1.13. I had a heck of a time with the sprint tech over the phone to get it working. Also I want to make sure if anyone is using an airave / airvana femtocel unit, call into the airave call center and get them to do an ota reset on the unit. Once they did this for me, my PRL and data profile updates went through flawlessly.

Also try to do these from a good 10-15 miles from your house / work. The tower you are connected to might be wonky or its just not jiving with your phone.

The hands free activation "seemed" to work the best for me. Every time this has been initiated, its worked without a hitch. The manual PRL / data profile has been hit or miss.

I did that yesterday, and all was fine after I Factory Reset it thru Bootloader. PRL and Profile updated fine at my parents house. All seemed normal...Voicemail, MMS/Picturemail was going thru fine.

I think the error reappeared as soon as I was at home/that Tower. But it seems the issue stays once it happens.

Just so I'm more familiar, whats the hands free activation? If you mean the Settings/Activate this device? Then NO go, I get a Network Error from that.

 

[Mr. Ed]

Pulled your number up, all towers good where your account is registered. If you have other addresses you want me to check just pm me

 

[evotitans]

Pulled your number up, all towers good where your account is registered. If you have other addresses you want me to check just pm me

That is the main area that I am always in. But if its a Tower/Phone thing, something isn't jiving right.

I truly think the root of the problem is the "vDM Client" but its nearly impossible to find any info about this part of Android.

I have done, Data Clear and Force Close in the App Setting. But nothing changes.

This has to also be whats causing non of the ## Menu codes to work.

Trust I would love to find a solution, aside from this problem I have loved the new Evo...but whats the point of having a smartphone that is having issues with basic features?

Wanted to add the vDM Client has to be directly tied into the PRL and Profile. If I clear its Data to 0, then go and do a PRL update, thats when I get the stop msg and see that the Client now has 612KB of data in it.

 

[PattiCakeUS]

The issue is building up cause it is re-occuring for users. I'm seeing it across the board on other forums, including Sprints

Keep in mind that some of the same people are probably posting their issue multiple times across forums, which can make the problem look worse than it actually is. I'm not saying it's not a problem - because of course it is - but it's hard to tell how many unique users are having problems because of this.

Do I force them to give me a SIII?

Do I look to another carrier?

I don't think I or any one else with this issue can wait for Sprint or HTC to finally own up to the problem, and work on an update.

Responding to your last statement first -
I can. My error 97 problems seem to have been fixed (for now, hopefully for good *fingers crossed*) by swapping phones, but if they start up again I'll just go back to Sprint and let them work through it. Technology can be complex and they need enough data to figure out what's causing it before they can be sure of how to fix it. I tend to be really patient though, as long as they're making efforts to help me (by fixing or swapping equipment) and don't just kick me out with a phone that doesn't work, lol. I don't live on my phone or use it for work so I can be patient, but understandably some people can't.

Switching to an SIII might just give you a different set of problems. I'm sure that's an awesome phone (as ours is ) but it's likely to have some issues too, they just might be different issues. Same with another carrier & whatever phone you might change to.

Hopefully this gets figured out soon and you can wait for that to happen, you just have to decide what works for you & if you can wait for it to be figured out.

 

[NashvilleFlyer]

I took mine in to another store today, they tried a bunch of things, nothing worked. They had a refurb at the store ready to give to me, so they waved the $35 fee. So I'm charging it up right now and hoping for the best.

My problem happened immediately after I did a profile and/or PRL update. I know there were tower issues or upgrades happening at the time. I don't know if it makes sense, but I wonder if updating the profile during that tower outage did something to the phone.

 

[evotitans]

I took mine in to another store today, they tried a bunch of things, nothing worked. They had a refurb at the store ready to give to me, so they waved the $35 fee. So I'm charging it up right now and hoping for the best.

My problem happened immediately after I did a profile and/or PRL update. I know there were tower issues or upgrades happening at the time. I don't know if it makes sense, but I wonder if updating the profile during that tower outage did something to the phone.

That's what I think is going on. But its not a sure bet.

until someone can answer what the vDM client does and is responsible for, I'm at a loss. I'll go back to the store tomorrow.

and NO, I really don't want a SIII, I've stuck with the EVO line and HTC for all this time now.

 

[Mr. Ed]

That's what I think is going on. But its not a sure bet.

until someone can answer what the vDM client does and is responsible for, I'm at a loss. I'll go back to the store tomorrow.

and NO, I really don't want a SIII, I've stuck with the EVO line and HTC for all this time now.

Oh I looked that up too..the only replacement you are eligible for is an another LTE EVO. The replacements are on backorder, so you "might" be able to get them to give you one out of inventory, it's up to the manager.

the only other thing I can find that you could try is to try cahnging the active data profile to 1 and updating profile over wifi..if that doesn't work you are pretty much stuck.

There is a thread on this that has that info in the root section.

 

[evotitans]

Oh I looked that up too..the only replacement you are eligible for is an another LTE EVO. The replacements are on backorder, so you "might" be able to get them to give you one out of inventory, it's up to the manager.

the only other thing I can find that you could try is to try cahnging the active data profile to 1 and updating profile over wifi..if that doesn't work you are pretty much stuck.

There is a thread on this that has that info in the root section.

On a side note, why would I only be eligible for another EVO? So I get another one, same issue happens, be the 3rd one. There's lemon laws for that. I pay for service that I am not recieving properly, I would hope they would help more than by just shrugging their shoulders. Considering I've had Sprint for over 12 years now, I'd expect a little better.


Edit: After reading the thread in the Root section, since I can not get the Dial codes to come up, I will have to get a new phone. I'm certainly not rooted, and actually wish I could Root, cause that would be more help than a Sprint tech.

 

[Mr. Ed]

On a side note, why would I only be eligible for another EVO? So I get another one, same issue happens, be the 3rd one. There's lemon laws for that. I pay for service that I am not recieving properly, I would hope they would help more than by just shrugging their shoulders. Considering I've had Sprint for over 12 years now, I'd expect a little better.


Edit: After reading the thread in the Root section, since I can not get the Dial codes to come up, I will have to get a new phone. I'm certainly not rooted, and actually wish I could Root, cause that would be more help than a Sprint tech.

Quite simply because those are the rules set out for us in store. The EVO is the only phone on that list right now. for me too. The only exception would be if you were within 14 days. Lemon laws vary by state, most don't specify that you get a new different model, just a new device.

Rooting your phone will not solve the issue, and as of yesterday your phone has not been in the hands of a tech that has done anything with it. The only service to your phone recorded has been one phone call into customer care. You speak as if they exchanged yours once. There is no record of it if they did.

 

[evotitans]

Quite simply because those are the rules set out for us in store. The EVO is the only phone on that list right now. for me too. The only exception would be if you were within 14 days. Lemon laws vary by state, most don't specify that you get a new different model, just a new device.

Rooting your phone will not solve the issue, and as of yesterday your phone has not been in the hands of a tech that has done anything with it. The only service to your phone recorded has been one phone call into customer care. You speak as if they exchanged yours once. There is no record of it if they did.

There's no record of an exchange? This is my 2nd EVO I'm speaking of. I bought one on launch day that lasted up until 2 weeks ago, a couple days after the update came out.

It started on the 1st phone that the vDM Client issue occured, went in, Tech supposedly repaired it(Factory Reset), issue came right back an hour or two later. Thats when they decided to replace it.

I just received this new one last Friday, issue reappeared Monday morning.

So your telling me there's no record of my first EVO? There would have to be, cause there was a Trouble Ticket put in for it.

 

[Granite1]

Do you have the contact info for the service team that can do OTA resets that boot the phone into Hands Free Activation? A forced Reset and Hands Free Activation is the best option that I see right now for getting things resolved for some cases. It worked for you and I. My Hands Free Activation was manual through dialer codes, some people are stuck not being able to access dialer codes and need a OTA forced Hands Free Activation? It is bound to work for some others I think?

To get to someone in the Airave / Airvana department, I just called customer service and asked for someone in that department for help with my femtocell.

On the hands free activation part, the first time was from the ## EPST codes over the phone with a tech. The time after that was when I successfully achieved S-OFF when I rooted my phone. THAT time it went into hands free activation all by itself.

From what I've been reading, and just a bit of deduction, it seems that once the phone gets disconnected fro the network, it has a hard time comming back on. It "could" be a tower thing, but maybe not. I'm by no means a Sprint tech, nor do I have any more info than the rest of yinz.

Best to stick to the advice from The Mr. Ed, since it's straight from the "horses mouth".

 

[Mr. Ed]

There's no record of an exchange? This is my 2nd EVO I'm speaking of. I bought one on launch day that lasted up until 2 weeks ago, a couple days after the update came out.

It started on the 1st phone that the vDM Client issue occured, went in, Tech supposedly repaired it(Factory Reset), issue came right back an hour or two later. Thats when they decided to replace it.

I just received this new one last Friday, issue reappeared Monday morning.

So your telling me there's no record of my first EVO? There would have to be, cause there was a Trouble Ticket put in for it.

It's there now. oddly it was not yesterday and still does not show up in another portion.


The best thing to do at this point is take it back in.

 

[evotitans]

It's there now. oddly it was not yesterday and still does not show up in another portion.


The best thing to do at this point is take it back in.

Yea, I'll probbaly do that tomorrow. Wish there was some sort of solution out there, rather fix it myself. It's just annoying now, and makes we worry that I'm not getting texts or calls all the time.

Might try one last factory reset, and see if dial codes work upon restart.

Just don't understand how the vDM Client is screwing everything up. Funny how I can't even update the Sprint Zone app now, fails everytime.

Actually when I do the Voice test on Sprint Zone, it fails too. 3G is fine.

 

[3vodroid]

just wanted to add to this thread that about 4 weeks ago all the sudden my phone wouldnt send/recieve mms for about 5 hours. i figured i would wait it out...no error codes or anything. later on in the day i gave it a shot and everything was fine. it hasnt happened again so im going to cross my fingers lol. my friends 3vo does this all the time, at least one day out of the month w/ no error codes. seems to just fix itself.

 

[evotitans]

just wanted to add to this thread that about 4 weeks ago all the sudden my phone wouldnt send/recieve mms for about 5 hours. i figured i would wait it out...no error codes or anything. later on in the day i gave it a shot and everything was fine. it hasnt happened again so im going to cross my fingers lol. my friends 3vo does this all the time, at least one day out of the month w/ no error codes. seems to just fix itself.

Were you on Wifi though? As soon as your on Wifi they will come thru fine.

I just did a clean Factory Reset, from phone, then did a Factory Reset from Bootloader.

I'm seeing issues in the Sprint Zone App, and I'm thinking this ties into it. Will update soon.


Edit: Well sure enough, sitting here at work, did as I said above, without adding my Google profile yet and all is working good. Voicemails download, MMS send and download fine.

Checked the Sprint Zone app, when I do the Help, it shows Voice and Data good, Connected to 3G. Before Voice was failing. But when I hit the My Device, it just says "wait while we download content". I'd have to wait for Mr. Ed, but I wonder if that is where the issue is coming from?

It wont let me update the Sprint Zone app.

 

[PyroSporker]

To get to someone in the Airave / Airvana department, I just called customer service and asked for someone in that department for help with my femtocell.

On the hands free activation part, the first time was from the ## EPST codes over the phone with a tech. The time after that was when I successfully achieved S-OFF when I rooted my phone. THAT time it went into hands free activation all by itself.

From what I've been reading, and just a bit of deduction, it seems that once the phone gets disconnected fro the network, it has a hard time coming back on. It "could" be a tower thing, but maybe not. I'm by no means a Sprint tech, nor do I have any more info than the rest of yinz.

Darn, thought you maybe had a direct dial for their department. From your other post it sounded like they remotely OTA rebooted your device, not that you used dialer codes.

I agree, it does seem that once off the network it is difficult to get back on. I was hoping to find a sure fire way to get a phone to Hands Free Activate without utilizing dialer codes, for those that are stuck without them.

 

[evotitans]

Well here's something, everything ran fine, so I wanted to go to the next step.

Without adding my Google accout, I went ahead and just added my Outlook account. Phone went thru Encryption process...sure enough, I go to the Sprint Zone and Voice fails, 3G is still fine.

Maybe it's not Outlook, but the Encryption process that is causing the vDM Client error? Can't update Profile or PRL again.

Dialer Codes do not work either.

Going to redo Factory Reset process again, and not add Outlook to the phone. Going to just add my Google this time. Will update.

Update: As of right now, I can not reproduce the vDM Client error. Have my Google account synced, Texts restored, and about to restore my apps.

I have left off Outlook, which means I have not gone thru the encryption process.

As of now, no issues at all.

Update 2: I was able to get on a strong WIFI connection and download the Sprint Zone update. Still no issue at all, and eveerything passes fine on the Sprint Test.

Can still bring up Dialer Codes.

Outlook is still not re-added. Think I will leave that off until Sunday, to test further.

So the vDM Client error is being caused by one of two things, the Encryption from Outlook, or a Sprint Zone error? Possibly need to have Sprint Zone updated fully before re-adding Outlook?

 

[PattiCakeUS]

I don't think it relates to outlook, I was getting the vdm error alternating with error code 97 last week, & I don't have outlook on my phone.

 

[evotitans]

I don't think it relates to outlook, I was getting the vdm error alternating with error code 97 last week, & I don't have outlook on my phone.

I dont know, so far everything has been good since I Factory reset without Outlook being added.

Can you go to your Sprint Zone app and hit the Help Button?

The very first window which has Wireless & Networks, you'll see a Voice and then Data...can you see if they're both good?

 

[PyroSporker]

If you are up and running, with dialer codes working again, I cannot recommend doing a Hands Free Activation more. Get your 6 digit MSL # from Sprint and do a reset that will kick into Hand Free Activation (see previous posts in this thread). I'd recommend doing this away from your home tower as well.

Get your phone fully re-activated with an updated PRL and Profile before worrying about anything else, Google, Outlook, text messages, or that glorified bloat ware called Sprint Zone. Sprint Zone should not be a fixation. If you can access the internet your 3G works, and if you can dial out a call your voice works.