Help Galaxy Tab 2 SE and Netflix

[jayes]

New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...

 

[ScandaLeX]

New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...

I cant answer why you're getting sound; no video. Since you just got it, factory reset it and see if that clears up the problem.

 

[DoctorCAD]

Does Netflix use Flash?

The tablet (as is) doesn't support Flash, you need to check out some of the threads in this forum on how to side-load it.

 

[cjebs]

There was an update for Netflix android app a few days ago. Perhaps that would solve the issue.

 

[jayes]

Just wanted to post back my solution. The Tab evidently did not come with the most up to date operating system software. I did an update on the OS and Netlix worked fine. Did not have to update Netlix.