jamesmania88
Android Enthusiast
Help I cracked my wife's screen on her phone will metropcs replace it without insurance or will lg replace it?
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Help Cracked screen
- Thread starter jamesmania88
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- lg spirit 4g
jamesmania88
Android Enthusiast
so the warranty will not work with LG? also do you know of anyone who does it? I really wished I had buttoned my top pocket stupid stupid me now the wife is pissed.
bnb25
Android Expert
best bet would be to contact them, but as far as i know the warranty only covers factory hardware issues. you can look around in yrou area to see if there are any cellphone repair shops. I'm surprised the screen cracked, Gorilla glass is pretty durable.
jamesmania88
Android Enthusiast
best bet would be to contact them, but as far as i know the warranty only covers factory hardware issues. you can look around in yrou area to see if there are any cellphone repair shops. I'm surprised the screen cracked, Gorilla glass is pretty durable.
Me too it's not bad but obviously I want to make sure my wife has a good phone with a good clean screen I have a buddy who works at radio shack who says he does them at work.
MetroPOS13
Well-Known Member
Warrenties NEVER cover broken screens. Only hardware issues. Think about it like a car....if your motor blows up driving off the lot, the warrenty covers it. If you wreck it driving off the lot, your insurance covers it.
OcalaFlGuy
Android Expert
Your analogy works right up until...
Break the glass in your car, your insurance covers it.
Break the glass in your phone and your insurance Won't cover it.
Bruce in Ocala, FL
Break the glass in your car, your insurance covers it.
Break the glass in your phone and your insurance Won't cover it.
Bruce in Ocala, FL
MetroPOS13
Well-Known Member
If you have full coverage insurance lol. Metro insurance is state min at best haha. Plus if you call your insurance company and say "I broke my glass on my driver door from slamming it"...with out full coverage, they tell you to piss off.
bnb25
Android Expert
none of the phone insurances cover cracked screens.
ScandaLeX
Wasn't Me
best bet would be to contact them, but as far as i know the warranty only covers factory hardware issues. you can look around in yrou area to see if there are any cellphone repair shops. I'm surprised the screen cracked, Gorilla glass is pretty durable.
Durable doesn't mean unbreakable. YES gorilla glass screens can/will break when dropped.
MetroPOS13
Well-Known Member
Phone insurance is ALL through the same company...Assurance (spelling to be debated later). It works in tiers. The more expensive the phone, the more the deposit will cost you.
If you shatter your screen, the insurance company will take your deposit money and send you a new phone. Hands down. If they say no, claim it lost....
bnb25
Android Expert
I know who it's through. I've had to use them in the past, what i was meaning is, what ever provider you are with when you get the insurance they doesn't cover cracked screens. If you go to their website it says they don't cover cracked screens.
Johnny Crapple
Android Expert
I've cracked screens and gotten replacements with asurion more then once.
bnb25
Android Expert
I don't know how you did that. they clearly state they do not replace cracked screens. Or do you mean they replaced the entire phone?
if so that's not what I was talking about. the question was about replacing a cracked screen.
MetroPOS13
Well-Known Member
Asurion covers cracked screens. They do. I know they do because I've worked sales for more than one cell provider including Metro.
bnb25
Android Expert
Asurion covers cracked screens. They do. I know they do because I've worked sales for more than one cell provider including Metro.
doesn't say cracked screens. Could be that they changed their coverage since they charge more now. It's been about two years since i had to deal with them
MetroPOS13
Well-Known Member
No it doesn't say cracked screen. Judging by the text it does say you can drop kick the phone, hit it with a hammer, piss on it...then throw it away and they will replace it.
I've been middle man for claims before sense I worked at a Warranty Center for metro (closest thing you get to corporate stores in my area), and been the one to decide if its Insurance coverage, warranty, or GTFO.
I'm not trying to debate a point that I fully understand, and have background in. I'm trying to help the op by not having him waste him time. Also posting my knowledge on this subject because I can give "behind the enemies line" answers.
INSURANCE COVERS EVERYTHING.
jasonzech
Android Enthusiast
Like you said it depends on the person who decides if it is covered or not. Some of those metro guys don't know crap. LoL
MetroPOS13
Well-Known Member
Metro no longer processes insurance claims, you go to the website or call 1-800....the store will hand you a brochure and tell you to GTFO.
jamesmania88
Android Enthusiast
Where can I goto repair it?
pastafarian
Pâtes avec votre foie
We CAN discuss insurance coverage and broken screens here. We WILL NOT call each other names or call into question any individuals intelligence or lack there of. Attack issues, not each other!
MetroPOS13
Well-Known Member
In my area we have a Re-Tech that repairs every issue. In your area google or check phonebook for cell phone repairs. If you want to share your area, I can Google it for you.
jamesmania88
Android Enthusiast
jamesmania88
Android Enthusiast
I'm going to T-Mobile tomorrow and giving the wife my spirit.
MetroPOS13
Well-Known Member
Sorry been busy today, I did Google though. Plenty of places near you! Google and call. Should cost less than $100.