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Help Nexus 4 blackout

B

Beef Cake

Newbie
Hi, I have had my Nexus 4 for about 2 months now and the phone has blacked out a couple of times. Screen went blank and it took a few minutes for it to turn back on (phone had switched itself off and then wouldn't turn on), is it worth sending it back to Google and if so do they send a new one out before you've sent yours off? (I'm sure this was posted as a joke but need to confirm)

I've also been getting poor battery reading, it's been going down by 4% in one go and I think the battery generally just not lasting as long as it was before.

Any ideas?

Cheers.
 
It sounds like a bad battery (or bad connection) that needs looking at.

You don't say where you are and consumer law differs considerably country to country, as does who is deemed responsible for handling the warranty. Here in the UK it is the supplier/retailer, in other places it often is the manufacturer.

In any case a repair rather than replacement is likely given its age (2 months).
 
John Bean said:
It sounds like a bad battery (or bad connection) that needs looking at.

You don't say where you are and consumer law differs considerably country to country, as does who is deemed responsible for handling the warranty. Here in the UK it is the supplier/retailer, in other places it often is the manufacturer.

In any case a repair rather than replacement is likely given its age (2 months).
Click to expand...

I'm in England mate.

Best to contact Google and take it from there then you reckon? I got it direct from Google Play.
 
That's what I'd do. Depending on Google's arrangement with the manufacturer for warranty repairs they might find it cheaper to just replace it from stock. Maybe. :-)

If that's what they decide to do it's certainly possible that they will send a replacement immediately and charge you for it if they don't get the faulty one back in a reasonable time. That's certainly how Amazon handles things in the UK, I doubt Google are any different.
 
John Bean said:
That's what I'd do. Depending on Google's arrangement with the manufacturer for warranty repairs they might find it cheaper to just replace it from stock. Maybe. :-)

If that's what they decide to do it's certainly possible that they will send a replacement immediately and charge you for it if they don't get the faulty one back in a reasonable time. That's certainly how Amazon handles things in the UK, I doubt Google are any different.
Click to expand...

Right, cheers again mate.

I've contacted them so just waiting on a reply now. I'll keep you lot updated with further developments.
 
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