With my service end date approaching after refilling using a 90-day card almost 90 days ago, I attempted to buy a 90 day refill through walmart.com, but their marvelous fraud prevention system flagged the order for some reason, and the order was followed by an email telling me there was an error processing the order and the order had been cancelled. Because I'm a glutton for punishment, I tried to order 9 more times, each time getting the same result. I'm currently waiting for a call back from Walmart on this issue.
Having previously been on auto-refill with a $2.50/month discount, I made sure I had a valid credit card setup in their system, and decided to let auto-refill go through and bridge the gap until I could resolve the issue with Walmart. To my surprise, I was charged full price for a 90-day refill, instead of (a discounted) $42.50. My first call to ironically-named "customer service" got me a rep who insisted that the discount was only for customers on the $45 unlimited plan, and she failed to understand that this is the plan I'm on, regardless of whether I refill for 30 days or 90 days. An email to "customer service" detailing the overcharge and requesting a refund resulted in them telling me they cannot process the transaction by email, and that I need to call. My second call got me a rep who insisted that the discount was discontinued in February, despite the fact that my account details page tells me I'm eligible for this promotion.
The disputed amount is only $8 spread over 90 days, but I'm ticked off by their complete lack of logic and have a desire to pursue it anyway, even though it will clearly be more trouble than it's worth. My next step is to dispute the charge with the credit card company, which I've already contacted (but not disputed the charge yet).
Without this refill, today would be my last day of service. Objectively I know that it's not worth pursuing, but I think I need to hear it from someone else. Should I just chalk it up as a learning experience?
Having previously been on auto-refill with a $2.50/month discount, I made sure I had a valid credit card setup in their system, and decided to let auto-refill go through and bridge the gap until I could resolve the issue with Walmart. To my surprise, I was charged full price for a 90-day refill, instead of (a discounted) $42.50. My first call to ironically-named "customer service" got me a rep who insisted that the discount was only for customers on the $45 unlimited plan, and she failed to understand that this is the plan I'm on, regardless of whether I refill for 30 days or 90 days. An email to "customer service" detailing the overcharge and requesting a refund resulted in them telling me they cannot process the transaction by email, and that I need to call. My second call got me a rep who insisted that the discount was discontinued in February, despite the fact that my account details page tells me I'm eligible for this promotion.
The disputed amount is only $8 spread over 90 days, but I'm ticked off by their complete lack of logic and have a desire to pursue it anyway, even though it will clearly be more trouble than it's worth. My next step is to dispute the charge with the credit card company, which I've already contacted (but not disputed the charge yet).
Without this refill, today would be my last day of service. Objectively I know that it's not worth pursuing, but I think I need to hear it from someone else. Should I just chalk it up as a learning experience?