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Help [Verizon] S3 won't turn on

X

Xoji

Newbie
Hi all,

I went to take my break at work, phone in hand, working, put it in my pocket. Signed out, proceeded to the elevators to go downstairs, take it back out and no response. Okay. Fine. Hold power...nothing. Pop the battery out for 30ish seconds, back in, case on...power...still nothing. Get to my car thinking maybe it died even though it had 50% left to the battery. Plug it into my car mount and the LED doesn't light up. I work minutes away from a Verizon store so I decide to stop by. I explain to the rep what was going on, he plugs it in and nothing. He tries a different battery and nothing. We both tried vol up + power + home and nothing.

I have not rooted my phone, and the only thing I did recently was factory reset it over the weekend just to give it a "fresh start."

Does anyone have any ideas? I tried googling some answers to no avail but will search more after work.

Thanks.
 
Did the Verizon rep offer to replace or repair it?
Is it under warranty?
How long have you had the device?

Sounds like it could be hardware related here, but not sure.
No response from it whatsoever ??
 
None. I got it when the Verizon model launched here, day one. So it's approximately 14 months old, not under warranty, of course. No response. vol up/down, home, power doesn't work, the LED doesn't power on when plugged in.

I was reading other posts here on the forum and, sadly, saw one in which you had posted and you suggested that the person with an issue may have a hardbricked phone, which...I don't even want to go into that.

My only option, if I can't fix it, is to blow $100 and use the insurance I have. I guess it's better than full price, but the phone is barely a year old and it was an out-of-the-blue situation.
 
Geez, that is weird to have happen:(

Let me think out loud here....
Another battery no work.
Plugging into charger no response at all. (yours or Verizons)
Volume up/power/home..nothing.

Not that I would think this is an issue, but are the battery contacts clean? Perhaps clean them with a pencil eraser? (it's a long shot ;) )

I really don't know what else to offer for advice there my friend :(
 
Yeah, we both inspected them. This is just truly disappointing. While it is a long shot, I am planning on contacting Samsung directly to inform them of the issue just to see what they say.

Thanks for the assistance though.
 
Xoji said:
Yeah, we both inspected them. This is just truly disappointing. While it is a long shot, I am planning on contacting Samsung directly to inform them of the issue just to see what they say.

Thanks for the assistance though.
Click to expand...

Sure :)
Please let me/us know what happens as I am curious to the outcome k?
 
Quick update: I got home not too long ago, plugged the phone in using the cable I usually take with me (just happened to leave it home today of course) and no response from the phone. However, if I remove the back cover and take the battery out the LED light DOES come on if I plug the phone in again for several minutes and then it goes out.

Edit: If I plug it directly into my computer via USB the computer chimes that I hooked it up.
 
It'll have to wait until I go to work because I have no way of calling it. lol. I can't even call Samsung to see what their "Voice Support" rep says. I e-mailed them last night and, of course, they ignored about 80% of the stuff I said and suggested I take the battery out, do vol up/home/power and suggested if those steps don't work to call their Voice Support to possibly schedule something to send the phone in.
 
Sounds like 'sds'. Sudden death syndrome. The power button fails and it's considered a manufacturer defect. The Verizon people should have known that and given you a new phone on the spot.
 
Thought I would update you all on the situation:

Four days, two visits to the Verizon store, a call to Samsung and a call to Verizon and finally getting a replacement phone shipped -- free of charge -- for something Samsung should have accepted in the first place.

Thanks everyone for your input, tips, ideas and concern. It was, as always, much appreciated!
 
Xoji said:
Thought I would update you all on the situation:

Four days, two visits to the Verizon store, a call to Samsung and a call to Verizon and finally getting a replacement phone shipped -- free of charge -- for something Samsung should have accepted in the first place.

Thanks everyone for your input, tips, ideas and concern. It was, as always, much appreciated!
Click to expand...

Thanks for the feedback Xoji!

Sorry it had to happen, but at least you are getting a free replacement eh? ;)
 
Mikestony said:
Thanks for the feedback Xoji!

Sorry it had to happen, but at least you are getting a free replacement eh? ;)
Click to expand...

Yeah! I still feel (kind of) bad that Verizon is the one that ended up offering the replacement because I truly think it should have been Samsung's obligation as everything I've read pointed to a known, albeit rare, issue with the 16GB models. Oh well, the replacement shipped today and should be here early next week.

The warranty on the replacement is only 90 days, but that's fine. Once that is up I might as well root the hell out of it and do what I want. Might even bug you, sir, for some tips. ;)
 
Xoji said:
Yeah! I still feel (kind of) bad that Verizon is the one that ended up offering the replacement because I truly think it should have been Samsung's obligation as everything I've read pointed to a known, albeit rare, issue with the 16GB models. Oh well, the replacement shipped today and should be here early next week.

The warranty on the replacement is only 90 days, but that's fine. Once that is up I might as well root the hell out of it and do what I want. Might even bug you, sir, for some tips. ;)
Click to expand...

Well, could be that Verizon will send it back to Samsung to replace their stock, who knows :dontknow:

I'll be here to get bugged by you ;) haha, no worries :)
 
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