I agree 100%. Blackberry has fallen by the wayside with everything BUT email, it's really too bad. I'm coming from a BB Curve, and the web browser is basically unusable. I chose to take slightly "worse" email in order to have a much better all around phone in the Incredible.
RIM is marketing Blackberry as being for the unwashed masses...it hit that peak with the Storm series of handset...but it's still mostly a business class operation. It does business extremely well.
Consumer, not so much.