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Help Google Play Services not Working :(

L

LightyKD

Member
This week has been horrible for my phone. Actually, my wife and I are suffering from the same issue with our Hydro Vibes. For some odd reason, Google Play services has decided that it will simply not cooperate. For instance, I can open Inbox, Hangouts, Calendar, Play Games, Play books, Photos and of course the Play Store but Wallet, YouTube, YouTube Gaming, Play Music and Google Drive all force close. I have performed two factory resets this week and nothing has helped. Even contacting Kyocera and Virgin Mobile left me with no positive result. Is anyone else having the same issue?
 
I have had the same issue as well, and it's so dumb that all the apps I love don't work but the worthless ones to me crash. I didn't call Kyocera or Sprint, however I called Google for support and they told me to call Kyocera. We'll have to contact either google or Kyocera again so they can get this garbage sorted out.
 
Joshawa675 said:
I have had the same issue as well, and it's so dumb that all the apps I love don't work but the worthless ones to me crash. I didn't call Kyocera or Sprint, however I called Google for support and they told me to call Kyocera. We'll have to contact either google or Kyocera again so they can get this garbage sorted out.
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It sucks that you're also having this issue but it's awesome that I'm not the only one with this problem. That marks three users so far. If you, my wife and myself are having this issue than it has to be device wide. I'm just surprised that other Hydro Vibe users arent complaining. Virgin Mobile offered to replace my phone for $25. While I might take them up on that offer later (as a device refresh), the fact is, simply replacing the phone will not solve this issue. It's software related and someone on either Google's or Kyocera's end has dropped the ball.
 
Well we need to get their attention because they can't just screw over the thousands of users they have. I can't even use gmail now.
 
Do you guys all have twitter? We could mass tweet Kyocera. Otherwise multiple emails via the following page might give us a faster response.

http://www.kyoceramobile.com/contact/support/

Here is the email I sent to Kyocera

To whom it may concern,

As of September 9th, 2015 the Kyocera Hydro Vibe has ceased to cooperate with Google Play Services. For instance, I can open Inbox, Hangouts, Calendar, Play Games, Play books, Photos and of course the Play Store but Wallet, YouTube, YouTube Gaming, Play Music and Google Drive all force close. It's so bad, I have had to revert both YouTube and Google Drive back to their factory versions.

Originally I thought that the issue was only with my phone and performed a factory reset on the 9th. When my wife confirmed that she was also dealing with the same issue the 11th (she also owns a Hydro Vibe), I proceeded to contact your company via live chat. I was told to contact Virgin Mobile and after nearly an hour with them all they could offer me was a replacement device.

To be sure it wasn't something that could be solved with a factory reset, I performed a second factory reset to confirm and again the problem was still there. This problem is not local to the two Hydro Vibe devices owned by my wife and myself. Other users are having the same issue. Please refer to this conversation over at android Forums:

http://androidforums.com/threads/google-play-services-not-working.944032/#post-7080599

This problem is software related and one user has already contacted Google. Google told that user to contact your company. It seems as if everyone is passing around the blame but nobody is taking in the information and doing something about it. Any assistance will be greatly appreciated.

Sincerely,
*my name*
 
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I have contacted Google yet again today, (mainly to cancel and get a refund for play music since I'm not paying for what I can't use) they tried to get Kyocera on the line but alas Kyocera is closed on the weekend.

I spoke to their supervisor and was told that they would forward the issue to their third tier of support (Google has three tiers of support) and that they would forward the issue to an engineer, but I don't believe he will. The supervisor called the posts on this forum uncredible and said "you can get anything you want to come up when you do a Google search" I proceeded to tell him that my grandparents with the same phone have the issue and its not just me and I'm not a liar.

Then they tried blaming Kyocera, even though I told them Kyocera hasn't pushed any updates to the device on September 11th.

The last thing he told me was to send it To Kyocera so they can flash it back to factory factory settings and I kind of laughed that he expects thousands of users to do that because we all have the same problem because Google updates play services... the regular Google associate was more helpful than the superior.
 
I have also tweeted Kyocera and will be emailing them. We all know the more we send them messages the sooner we're going to get a fix so everyone who can please email them and tweet them as well. Or just ask them for better phones xD (trying to make a joke lol)
 
I am having the same issue, just reset my phone today thinking that would help, but all the google apps are flaky. I can get hangouts to launch for a few, but then it blows up, and then it fails.
 
Effective immediately, consider your phones broken for good.

Here is the email I received from Kyocera not long ago:

Dear *my name*,

Thank you for contacting Kyocera Communications Inc. This message is in response to your email regarding the inconvenience that you are having with your Kyocera phone.

We understand that this issue is a software failure however the warranty is handled by Virgin Mobile as they stated to you before you will need to contact them for phone exchange. Kyocera does not handle any Virgin Mobile phones for warranty since we have a internal agreement with them about warranty process they are the only ones that handle your phone. Please contact them for assistance.

Your case number for future assistance is 00575892.

It was a pleasure to assist you! If you have any further questions, or are interested in purchasing, or information on accessories for your Kyocera Communications Inc. phone, please contact us at any of the phone numbers listed below:

-E-Mail: phone-help@kyocera.com
-Phone: (800) 349-4478 (Toll-free USA and Canada only)
-Sanyo Accessories: (877) 204-1816
-Kyocera Accessories: http://kyo.addtocell.com/
-International Access: (858) 882-1401 (Outside the USA)
-Fax: (858) 882-1717

Thank you for contacting Kyocera Communications Inc.

Denisse G,
Technical Support Specialist
Kyocera Communications Inc

After reading this I decided to call Virgin Mobile once more to try to get higher level technical help. As always, V.M. wanted to perform a network update to make sure it's not anything with their service. Of course it wasn't. I made it to their "technical team" and after explaining to this gent the current issue, all he could offer was a replacement (after a 25 dollar fee of course). A replacement will not solve this issue. I told him that unless they want to replace however many hundreds of thousand Hydro Vibe devices, they need to contact Kyocera and inform them of the issue.

The representative told me that he did not receive any notice of an issue and that Virgin Mobile does not have a person that is a go between for their company and manufacturers in regards to tech problems. Basically, nobody is willing to help. It's time to switch to a different device. Just make sure your next device isn't one from Kyocera. They have a bad habit of supporting their device for one year and then throwing their hands up

Good luck everyone. We're going to need it.
 
Ok, a quick update on this, I got my Hydro Vibe when they first came out, my wife got hers last black Friday for 30 bucks. Hers is NOT seeing any of the Google play services issues, while mine is freaking out. She can launch the music, hangouts, everything without one error. (and of course I verified she is running all the latest versions of software as in latest hangouts, etc) All the hardware under the about phone settings match, not sure what this could be- sooooo-

I took the plunge and ordered one new in box from Ebay, I figure I'll try that one and see if it works, if it does, I'd be glad to work with those here still having the issue to try and determine the difference between my old phone and the new one. I'll keep you all posted as to my results.

Joe
 
Just spotted Kyocera's response on Twitter. It's a lot better than anything we received over the past few days. I'll be patient and give them some time to fix the issue. Honestly, they might as well just give us a Lollipop update lol.
 
Sorry I am not on the site much anymore. My work on this phone pretty much come to a end. While I still have this phone (which does not have this issue) I am using another phone more often now. But I did a search on this topic for keywords that didn't come up. So I'll attempt to try to help out anyway I can.

Now I did not read everything here. But I will ask someone with this issue to try to use a dial codes.

##873283#
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Return to the home screen and it will take effect. This will not delete anything. it will just force it to perform a reactivation just like when you got it. This will not do a factory reset. Allow it to do its thing pushing on "Ok" when prompted. When its done it will reboot your device. Then attempt to see if this fixed your issue. ((This code is safe to use on Rooted devices))

If issue goes on, then back up what you can as this next step may or may not wipe and do a full factory restore along with a carrier reset.

##72786#
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Some phones need MSL Codes to do this action but I do not think the Vibe (Virgin Mobile one at least) requires it. But if it does here a link to download the Keyocera MSL Code reader(I extracted the APK as I know you all have Google Services Issue) which can show you the code for this phone. The code it gives for this phone is correct. Like the last dial code it will ask if your sure and will work on resting, it should reboot then start up performing a reactivation. ((I have not used this code yet on a rooted device, so I cant speak to the effects of using it this may or may not effect it. At worse it might just unroot it in which case just reroot it))

If this still does not fix the issue there are other things i can think of but is hard without having one with the issue physically in my hands to look into the issue and debug. But I can hope one of these dial codes do something.

Good Luck People! :)
 
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For kicks try to bring up application manager, look at "all" section --> Google Play Services see if you can turn it off (or uninstall updates). a notification should appear to reinstall it. See if that helps.
 
Oh trust me. I did that long before I reset my phone. I'm fairly tech savvy, I've reset Google play, the apps just force me to re update it. I've tried using the version of Google play that came before the one on the 11th through an apk and that crashes too
 
Puzzling, I find it hard to believe its a physical issues with the phone with no other app malfunctions. There must be something else wonky going on, something that also is screwy in the recovery partition. Really I am not sure without playing with a buggy phone myself and its a mixed bag of good for me. bad for you all that my Hydro vibe does not have these issues.

One thing I might try later on is extracting the Google Play Service's apk from my vibe and putting it up everyone to try from a vibe that's not derping (which is on the latest OTA).
 
My new phone should be arriving tomorrow, I'll see if that resolves my issues, and if it does, I would be happy to troubleshoot my existing device with those who are still having issues to see if we can figure out what's causing it on only some phones.
 
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Errr never mind the apps started crashing after a few seconds after initial launch :( I was so happy too

EDIT:
Some apps like YouTube, Hangouts, Google Docs, Maps do work tho but Gmail, Google Drive, Google Play Games and Google Play Music still crash
 
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