Help Nexus Imprint Has Disappeared From My Device

[Androidcurious]

So this is bizarre. I had to reset my Nexus 6P. As I went through the set up process I came to setting up Imprint. Before I could put my finger on the scanner the screen said "Failed to recognize fingerprint" and skipped the step entirely. So I go back into settings - security to try again and the option isn't even there. I factory reset everything again and still it's not there.

Any ideas out there?

 

[Rxpert83]

If factory resets arent working I'd reflash the factory software via the factory image. If that doesn't fix it, you know its hardware related and should be covered under warranty.

 

[Androidcurious]

If factory resets arent working I'd reflash the factory software via the factory image. If that doesn't fix it, you know its hardware related and should be covered under warranty.

I called Huawei, CS worked with me on it. No luck. Gonna send it out for a replacement. Obviously it's a hardware issue, you're correct. I know things like this happen but I hate that it happened a month into owning the phone. Doesn't instill confidence in the OEM. That's not completely fair, I know, but it is what it is.