How to do a factory reset with the 2.1

[iamtooproud]

Can anybody tell me how to do a factory reset on my Eris after installation of the 2.1 OTA update?

 

[lilxerolil]

Settings > Privacy > Factory data reset

 

[iamtooproud]

Thanks, it worked!

 

[Eric2]

Can anyone summarize exactly what gets reset (and what doesn't)?

Does it remove apps, e-mail accounts, messages, WiFi network info, or just "custom" settings such as screen brightness, sound levels, and stuff like that?

Thanks!!

 

[cmerrtt]

Good questions ~ if you back up with "My Backup Pro" are you able to restore the settings through that app?

 

[WineJones]

^^ My question EXACTLY!

 

[Demache]

I think it reformats your phone. So it wipes everything but the memory card and OS files.

 

[weems]

So you will lose contacts also?

 

[jps]

everything gets reset.

 

[polizi212]

Factory rest puts the phone back to the way you got it from Verizon!

 

[paleodust]

It makes it exactly the way it was when it first came out of the box, except that it's got 2.1 instead of 1.5, assuming you've updated it to 2.1.

You have to reinstall and re-sync everything.

 

[WineJones]

Sorry to be so specific, but I wanted to make sure before I did it. I've backed up my apps, and my data and even made paper notes about my screen layouts, so I guess I'm ready to go.
Thank you all for the info!

 

[reinert012]

Its not letting me reactivate my phone?

What do i do?

 

[WineJones]

So you're doing the *228 option 1 and it's not accepting your phone? Ouch! My best guess is to call VZW tech support?

 

[reinert012]

thats exactly whats happening

 

[polizi212]

I just did A factory reset not really any issues except for setting up my email again but that was my error not the devices!

 

[reinert012]

I just did A factory reset not really any issues except for setting up my email again but that was my error not the devices!

How did you activate it?

 

[polizi212]

How did you activate it?

To activate the phone I just followed the HTC set up as it took me step by step and it called the *228 and I presses option 1 at the prompt and it activated no issue!

 

[reinert012]

Wow, that will not work for me.

 

[polizi212]

how far into the process do you get

 

[reinert012]

I press 1 and it says let us retrieve some information, then it says it cannot be completed at this time.

 

[polizi212]

Didi you try restarting the phone again and seeing if starting all over helps?

 

[reinert012]

Didi you try restarting the phone again and seeing if starting all over helps?

Will try that now

 

[reinert012]

did not work

 

[polizi212]

did not work

If restarting it has no effect I doubt a battery pull will either, I would say it might be best to call Verizon Tech support and see what they can do to get it handled for you!