Internal Location of Device is not where I am from

[Deleted User]

I have a Moto g7 power. I bought it unlocked. My problem is that the google play store, and most recently xbox game streaming don't let me access some features available only in America, because my phone does not think im in America. I live in America btw. Whenever I get system updates, not android ones, it shows them in Spanish, or some other language. So my phone internally thinks I'm not from America. And yes I have changed it in time settings and play store. Anybody know how to make my phone think it was manufactured, and from the US?

 

[ocnbrze]

I have a Moto g7 power. I bought it unlocked. My problem is that the google play store, and most recently xbox game streaming don't let me access some features available only in America, because my phone does not think im in America. I live in America btw. Whenever I get system updates, not android ones, it shows them in Spanish, or some other language. So my phone internally thinks I'm not from America. And yes I have changed it in time settings and play store. Anybody know how to make my phone think it was manufactured, and from the US?

who is your carrier? you might want to contact them.

 

[Hadron]

You say you bought it unlocked, but where did you buy it from? Was it new or second-hand, was it an American unlocked model or an import ("grey market")? Remember that the word "unlocked" is ambiguous: was the phone never locked to a service provider, or was it sold locked to one and then unlocked? These are not the same thing.

From what you say my guess is that this is a Spanish model (or one sold originally to a Spanish-speaking country). Changing its "localisation" isn't as simple as setting a time zone: the full model number (and some other details whose naming varies between manufacturers) defines the region it was manufactured for, and while I'm not a Samsung expert it's typical for firmware updates to vary according to the region.

Play Store localisation is something I'm not expert in, as I've always bought phones intended for my region and so don't know what they Play Store (or Play Services) app checks for that. I'd have guessed they'd check the SIM rather than the phone, but I don't actually know.

 

[Member 1919122]

If it was grey imported. My guess it's localised for some country or region in South or Central America. Of course I don't know Moto phones, so don't have any suggestions of what you can possibly do about it.

 

[svim]

I have a Moto g7 power. I bought it unlocked. My problem is that the google play store, and most recently xbox game streaming don't let me access some features available only in America, because my phone does not think im in America. I live in America btw. Whenever I get system updates, not android ones, it shows them in Spanish, or some other language. So my phone internally thinks I'm not from America. And yes I have changed it in time settings and play store. Anybody know how to make my phone think it was manufactured, and from the US?

Do you typically leave 'Location' enabled or disabled? If the latter, try enabling it so your phone's GPS and local cell towers get registered internally. Even if you prefer to leave Location disabled, it might help have your phone get its own locale settings established at least periodically.