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Never had any issues. What did they say?It's not working for me at all. I got my phone last Sun and have tried 6-8 times in various lighting conditions but to no avail.
When I try to register my face it goes to 70% very quickly then tells me to remove my glasses to continue but it never goes beyond 70% and eventually says "Couldn't register face. Face not recognized. Front camera may be dirty. Clean area above screen and try again" The front camera is not dirty.
Off to the local Verizon store I go.