Kitten Mittens
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Kitten Mittens
Member
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Last edited:
INTREPID-NY
Android Enthusiast
What you experienced is NOT the random rebooting problem. The random rebooting problem occurs infrequently and reboots only once at a time. No settings or data are lost.
Is your phone operating normally now?
It sounds like you have a problem that some other users reported: Multiple reboots and non-stop reboots. This always means a defective phone. I would return it.
If it's working fine now, you may want to hard reset the phone and start over to be safe. But it may happen again so you should consider returning it. Also, If it's working fine now, you could also just go about restoring your data without a hard reset. By the way, you should by syncing your contacts with google so they won't be lost. Or in the alternative (not recommended) use Verizon's backup assistant built into the phone.
Here are the hard reset instructions:
There are two types of memory on the phone. Phone memory and SDCARD memory.
When you wipe the phone, it DOES erase your personal data on the Phone memory. You can also FORMAT your SDCARD to erase that data.
Scroll down the screen, and then tap Privacy > Factory data reset.
On the Factory data reset screen, tap
CLEAR STORAGE, and then press POWER.
When asked to confirm, press VOLUME UP.
Is your phone operating normally now?
It sounds like you have a problem that some other users reported: Multiple reboots and non-stop reboots. This always means a defective phone. I would return it.
If it's working fine now, you may want to hard reset the phone and start over to be safe. But it may happen again so you should consider returning it. Also, If it's working fine now, you could also just go about restoring your data without a hard reset. By the way, you should by syncing your contacts with google so they won't be lost. Or in the alternative (not recommended) use Verizon's backup assistant built into the phone.
Here are the hard reset instructions:
There are two types of memory on the phone. Phone memory and SDCARD memory.
When you wipe the phone, it DOES erase your personal data on the Phone memory. You can also FORMAT your SDCARD to erase that data.
Performing a hard/factory reset
You can return your phone to its original state, as it was when it left the factory. This is also called a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep.
You can return your phone to its original state, as it was when it left the factory. This is also called a hard reset. You might want to do this if you are giving your phone to a friend or relative and you want to remove all your data first, or if your phone has a persistent problem that is not solved by powering off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal data and customized settings, and also removes any programs you have installed. Make sure that you have backed up the information and files you want to keep.
If your phone hangs or freezes, we recommend that you do a “soft” reset instead of a hard/factory reset. To perform a soft reset, remove the battery, wait for a few seconds, and then re-install it. After re-installing the battery, turn on the phone.
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
Press HOME > MENU, then tap Settings.The most convenient way to do a factory reset is via the phone settings.
Scroll down the screen, and then tap Privacy > Factory data reset.
On the Factory data reset screen, tap
Reset phone, and then tap Erase everything.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
Press VOLUME DOWN to select
CLEAR STORAGE, and then press POWER.
When asked to confirm, press VOLUME UP.