Help 2.2 Update Error (status 7)

[jdugan26]

When trying to update to the 2.2 software I get through the progress bar then I get an E: Error in /sdcard/update.zip
(status7)
Installation aborted.


Any ideas on how to fix?

 

[melissa a]

I had the same problem. I took it to the sprint store they did a hard reset on it. That still did not clear the problem. I call tech support "they said it had a bug in it and they are sending me a new phone. I would try a hard reset. If that does not work I would call tech support.

 

[jdugan26]

I had the same problem. I took it to the sprint store they did a hard reset on it. That still did not clear the problem. I call tech support "they said it had a bug in it and they are sending me a new phone. I would try a hard reset. If that does not work I would call tech support.

Ok will do, thanks so much.

 

[alanamaslama]

I had the same problem, so I chose to wipe the phone. That did the trick for me.

 

[jdugan26]

the hard reset didn't work, gonna have to advance exchange, thanks for the info