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2-4-1! Turning off in pocket + accidental call rejection

T

toweliechaos

Newbie
I've had my Desire S for a few months and I've got to grips with most things and it all seems to be fine. However, I have two problems that I can't seem to understand or resolve despite looking in here (but maybe I'm not looking in the right places...)

My phone has a very common tendency to shut itself down but only when it is being kept in my pocket. It never does this at any other time, but if I have it in my pocket for a while, there is a strong chance it will switch itself off. As I don't know it's done this until I look at it, it's not really doing a good job of being a phone!

The other problem is that if, on those occasions when it hasn't turned itself off in my pocket, I receive a call, it seems to disconnect the caller as soon as I take the phone out of my pocket. I don't know if I am inadvertently hitting the reject call button as I pull it out or not or if it is something else.

Nothing especially fancy on the phone re: apps and I do use a Case Mate Tough Case but I'm pretty sure this isn't responsible for either of these.

Any help greatly appreciated!
 
toweliechaos said:
My phone has a very common tendency to shut itself down but only when it is being kept in my pocket. It never does this at any other time, but if I have it in my pocket for a while, there is a strong chance it will switch itself off.
Click to expand...

Hmm, wonder if this is related to an issue I'm having with my phone always turning itself off - some issue with the battery sitting I think

DIRECT LINK

otherwise, are you putting it in your pocket power-button up?
 
aldredd said:
Hmm, wonder if this is related to an issue I'm having with my phone always turning itself off - some issue with the battery sitting I think

DIRECT LINK

otherwise, are you putting it in your pocket power-button up?
Click to expand...


I try to remember to put it in button-up but not always. I don't think that has made a difference though. I just can't figure out why it only does it in the pocket and what can be making the difference?
 
Well, I've tested it with case on and off, and it still goes off in the pocket. However, I am thinking it is something to do with the battery. I dropped the phone from less than a foot in height onto a hard surface (in the case mate case so no damage was happening) and I noticed the phone had turned off. This would suggest that the impact jolt had moved the battery enough for it to lose contact and this must be what is happening in the pocket (somehow!).

Any tips for how to secure the battery better or should I just see about getting a replacement/it fixed?
 
toweliechaos said:
Well, I've tested it with case on and off, and it still goes off in the pocket. However, I am thinking it is something to do with the battery. I dropped the phone from less than a foot in height onto a hard surface (in the case mate case so no damage was happening) and I noticed the phone had turned off. This would suggest that the impact jolt had moved the battery enough for it to lose contact and this must be what is happening in the pocket (somehow!).

Any tips for how to secure the battery better or should I just see about getting a replacement/it fixed?
Click to expand...


Would not the battery having momentarily lost contact probably make contact again and then re-boot the phone? Just a thought.
 
In the past, on other phones, I've used Blu-Tack to secure the battery inside its compartment or to the phone. Put some on the non-contact end and it'll mold itself around the end of battery when you close the compartment and hold it in place. Use as much as you need; you can easily peal it off again if you need to.

But if it's the contacts themselves that are the problem, not movement, then replacing the battery and/or phone would seem like the only other option.
 
marvin123 said:
Would not the battery having momentarily lost contact probably make contact again and then re-boot the phone? Just a thought.
Click to expand...


Nope. Once the contact between the battery and the terminal is lost, simply reconnecting it does nothing. You'd need to turn the device back on.


I'm taking it in for repair/replacement under instruction from my reseller. The blu-tac idea is a good one, but I'm going to see about getting it replaced before I try that!
 
toweliechaos said:
Well, I've tested it with case on and off, and it still goes off in the pocket. However, I am thinking it is something to do with the battery. I dropped the phone from less than a foot in height onto a hard surface (in the case mate case so no damage was happening) and I noticed the phone had turned off. This would suggest that the impact jolt had moved the battery enough for it to lose contact and this must be what is happening in the pocket (somehow!).

Any tips for how to secure the battery better or should I just see about getting a replacement/it fixed?
Click to expand...

This indeed sounds like EXACTLY the same problem I'm having.

To test, what I did was take off the cover. Firmly keep the battery in place whilst I lowered the little battery flap.

Very slightly reduce the pressure I'm using to hold the battery in place - then note how little I have to reduce by before the phone turns off.
 
aldredd said:
This indeed sounds like EXACTLY the same problem I'm having.

To test, what I did was take off the cover. Firmly keep the battery in place whilst I lowered the little battery flap.

Very slightly reduce the pressure I'm using to hold the battery in place - then note how little I have to reduce by before the phone turns off.
Click to expand...

AND?? What happened with your experimentation?
 
For anyone interested, I contacted HTC who told me it would be solved by a factory reset, even thought this was obviously not the case. So, my reseller told me to take it into CPW to sort. They said it was hardware and sent it off.

It comes back from repair...having had a software upgrade. The bloke said 'well that won't have fixed it' but rather than jerk me around, he started giving it a bit of a rub and lo and behold, it turned off. So he organised a replacement phone and a few days later - new phone.

Haven't had it long enough to see if there's any issues yet, but I'm pretty confident that I won't have the same fault on a new phone.

Hope this helps someone!
 
thanks toweliechaos. Mine certainly needs to go back to be looked at - just can't bring myself to be without my phone for 2 weeks! That said, off abroad for a week in a couple of weeks and won't be able to use it, so maybe send it off whilst I'm due to be away
 
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