Bob Maxey
Android Expert
Many of our clients use free software for some uses. The main problem is the lack of support. A free product broke on us the other day. If there was support for the product, a quick phone call probably would've resulted in a solution. Instead, there was half a day of work and half a day of lost productivity for the business looking for the solution.
Yup, free is often more costly than the most costly alternative. I would have hated to see our facility shut down because something free arrived, was installed, and IT was clueless.