• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help 3G Data Connectivity Issues

Well, if they did tower work, they effed up the one closest to my house completely, because my signal has sucked (-90 ~ -95) for days and I have *nothing* right now but a sleek paperweight.
 
melim said:
Well, if they did tower work, they effed up the one closest to my house completely, because my signal has sucked (-90 ~ -95) for days and I have *nothing* right now but a sleek paperweight.
Click to expand...

That stinks. Make sure you email or call them regularly with complaints - I hear tales of people getting credit for service time out when they get a hold of the right support staff, and enough people complain...
 
melissapugs said:
That stinks. Make sure you email or call them regularly with complaints - I hear tales of people getting credit for service time out when they get a hold of the right support staff, and enough people complain...
Click to expand...

Everything came back later that day, but my signal was still terrible and fluctuating wildly. I finally did call an escalation # today. The first guy I talked to was really helpful and listened and seemed to agree with me that there could be a problem with the tower closest to my house. Then he tried to transfer me to the tech team and I got some dude who wasn't tech who told me to re-activate my phone and wait the 4 hours, blah, blah, blah...:rolleyes: But I did it anyway, and now my signal is still crappier than it was before all this, but it's more stable. I'll keep an eye on it and keep after them, but I'm supposed to be moving soon and then this particular tower will cease to be of my concern, lol.
 
Johnny puello said:
I bought my phone a week ago and I have the same problem. I tried pressing the actibation app which fixes the problem just for a day, removing the battery does the same thing.
The easiest way to fix the no conection to internet on the LG Uptimus V is to 1) go settings on your phone 2) wireless and networks 3) mobile network and disable data conection....wait a few seconds and enable data. in dother words disable and enable data on the phone. Do this every time you loose conection. I have not had anyproblems in the last few days.





You
Click to expand...

Thank you so much definitely just fixed my phone. i guess my data connection for the mobile network was disabled to begin with.
 
My service has been spotty for about a week or more now. Error 104 no data etc...
Sometimes I try to go to a web page and it just immediately says no page available. It's like it didn't even try. Sometimes it works then 60 seconds later it doesn't work then 2 minutes later it's working again. I've done numerous system updates, prl updates... everything I could update I did. I downloaded a large sytem update 100+mb file or maybe it was pushed to me, I can't recall. But still so far it stops working often.

Phone calls seem to work fine and I don't usually text so I don't know if there is problems there.

I'm, in Indianapolis with Sprint but it sounds like same problem I see other people talking about.
 
craZhorse said:
Adian80. I am going through this same senerio with my optimus. VM customer service is indeed a joke and I too will return my phone to Best
Buy and go with another carrier. I have made dozens of calls to their
customer service and have yet talked to anyone who could follow my conversation and I could not understand them either. Its the worst customer service I have ever encountered in my 65 years of life on this planet. Good luck.
Click to expand...

You've obviously never dealt with AT&T

VM is Fabulous after you've had to deal with AT&T
 
Hmmmmmm.....

They just raised the cost of service AND at the same time put in some serious data caps.

I wonder if this means Service Quality will improve :confused:

If there were a bunch of bandwidth hogs out there using up tons of bandwidth, maybe.

One other thing.......

Sprint uses VirginMobile as their TEST environment. Whenever they want to test something they are considering use on Sprint, they use VM as the Guinea Pig. Hence more service interruptions.
 
well, after working great for approx. 3 weeks I lost the 3g again. After 3 days of phone calls to Virgin They sent me a new phone (overnight btw) which has been working great so far! My only complaint is the amount of wasted time doing resets and battery pulls!
 
Noob here. The problem(s) I am having seems to be a 3G connectivity issue. If not, I hope someone can point me where to go.

I have had this phone for awhile. No real problems, but a few months ago, they started.

Problem #1 I have been unable to get any video messages and sometimes pic messages. I get the download button, press it, it connects to 3G. Downloads...and...nothing. The message is now blank.

Problem #2 I can send video or pics to anyone EXCEPT a friend of mine using an Iphone on AT&T. Pics come as a "jigsaw puzzle" and videos show up as blank.

This is not a deal breaker, but is sure is annoying!

Thanks for any help you can provide.
 
I wonder if the "wait 4 hour" thing given by the VM staff is just their trick of keeping us from bugging them for 4 hours. :) - I don't see how waiting 4 hours would do anything?!?
 
Yup...
I've said it before...I love this forum.
If I have a problem...I come here, and its already been discussed and fixed before I get here.
You all are awesome.:D
 
TVCCS said:
Make sure you hit the "Activate" button on the phone, it helps complete the provisioning for some users. It's likely just a temp glitch rather than a hardware issue...but...let us know. I'd also power cycle the phone at least once.
Click to expand...

What do you do when it asks you about the phone number thing?? I pressed the "have my own number" button but nothing is happening. :eek:
 
TVCCS said:
Make sure you hit the "Activate" button on the phone, it helps complete the provisioning for some users. It's likely just a temp glitch rather than a hardware issue...but...let us know. I'd also power cycle the phone at least once.
Click to expand...

oh my!! thank you so much it worked!!! i should have looked this forum about 3 days ago hahaha KUMAO..=)
 
Raechel said:
I have been on the phone (my other phone) 3 times today arguing w/ Virgin Mobile about the sudden disappearance of 3G. After being told to remove my battery for the 3rd time, and being assured that they were taking my problem very seriously, so seriously in fact that a technician would call me back within a few days, I decided to turn to the forums. I tried everything, finally did the Activate. I got the same error message and decided to call VM to find out what the heck 06-07-5910 means. Apparently they're not allowed to tell me, but they'll let the technicians know I asked. LOL. Anyone know what it means? Oh, and 3G is back.
Click to expand...

In hopes this might help someone...I recently switched from my LG Rumor Touch to the Blackberry Curve. I decided to do it manually. After 3 "error" messages, I called the customer service rep. The VM rep. said that I was to be charged a $10 activation fee. I told him I shouldn't be penalized for their service problems. The fee was pardoned.

Later this week, my mom also switched from her Rumor Touch to the HTC Wildfire S. I learned from my mistakes and did a manual setup. First, I was the victim of the 06-07-5910 error. Turns out, all you have to do is disable the Wi-Fi capability in order for the network to enable the 3G. I overcame the error and proceeded with the activation. Then came the 06-07-5101 error. Because I had run out of solutions, I found a way to fix it. This is only for those who are "swapping phones". Locate the MDN and the MSID numbers in your OLD phone. Then EDIT the ones in the new phone with the ones from the OLD phone. Press "Done" and the phone should reprogram itself (turns off and back on). Once again, try to reactivate and you're all set!

P.S. The MDN (Mobile Directory Number) should be the phone number you received when you purchased the phone or the number you are trying to keep while activating your new phone.

The MSID is separate and shouldn't be one you're familiar with. That's just how I identify it. Don't make one up or erase it.


In the case of the HTC Wildfire, you can locate the MSID and the MDN under "Settings", "About Phone", and then "Phone Identity".:)
 
Amy1995 said:
In hopes this might help someone...I recently switched from my LG Rumor Touch to the Blackberry Curve. I decided to do it manually. After 3 "error" messages, I called the customer service rep. The VM rep. said that I was to be charged a $10 activation fee. I told him I shouldn't be penalized for their service problems. The fee was pardoned.
Click to expand...

Sorry to hijack....

I swear there is something seriously wrong going on with the company that VM is using for their call centers. There is no "activation fee". That's free and always has been. Very similar to them trying to charge me 10 bucks for text messages that I never received. They've tried to do this to me several times now, and normally they don't put up much of a fight when I dispute it. Only once did I get a text message from some horoscope place that tried to charge me (you shouldn't reply to those things because then they know it's a valid number). I had a heck of a time trying to get VM to remove the charge, but they did eventually. Kind of irritating when you try to keep 10 bucks as a backup in your VM account, and they try to screw you out of it every single month. :mad:

Only problem is, how and where do we report issues with their call centers?
 
Thanks! Once again you seem to come through with the answers. :) ;)

The (888)322-1122 is the call center for support, but the other one is indeed a New Jersey number. :D
 
I had this problem a few days ago. and since this does seem like a ongoing problem I'll let you know what I did and what I got out of it from VM. Even though I don't own a LG optimus V, I had this problem on my Lg Optimus Slider,so I went to the virginmobileusa website and contacted them through email. I sent them two emails..within the same day=/ I was annoyed. I was polite and thorough in explaining my problem and all the steps I tried (gotten off this exact forum) and the next day I got a response. which is:

Thanks for contacting Virgin Mobile Customer Care.

Our apologies for any inconvenience you are currently experiencing with your phone.

Virgin Mobile uses the data connection to establish the Internet Service on your phone and it is usually referred as "3G Internet Connection Service". When this service gets clutter and sluggish, it means that your phone is not connecting properly to our server and your intercommunication is failing to go through.

Ensure that Wireless Fidelity Feature is disable. Select Menu > Settings > Wireless & Networks. Please ensure Wi-Fi mode is not checked (This feature must be disable).

The next step is to toggle ON and OFF the "Airplane Mode" feature. Please select Menu > Settings > Wireless & Networks.

Select Airplane mode and a green check mark appears. Tap Airplane mode again to deactivate and the green check-mark will disappear. Please make sure that this feature remains OFF.

Verify data access is enabled on your phone. Click Settings > Wireless & Networks > Mobile Networks.

Data Enabled should have a green check box. If no green check appear, select the box to enable this feature and the top notification bar should show a 3G or 1X icon.

On the other hand we reset the connection in your account for the "3G Internet Service". This reset will enable to the phone to reconnects to the server, deleting any issues and clearing our bad connection from the phone.

Please remove the battery for two minutes, insert it back again after two minutes and wait four complete hours to retry to use the service again. Please test your data connection by streaming music from Virgin Mobile Live. You may gain access by following the next steps: Go to "Applications > Virgin Mobile Live > Play".

If this issue persists, you may let us know so we can provide further assistance.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us from Monday to Sunday from 4:00 am- 9:00 pm PST. As a reminder, please include your Virgin Mobile phone number and account PIN on any reply to us.

Even though all of those steps was already mentioned in THIS forum, I did them anyway, but i'm betting my problem was fixed when they said they reset the 3g internet service on my account. I didn't have to call customer service thank goodness, and I hope my data doesn't go out again *knock on wood* but, this is something one of you might want to try if you don't feel like going through the phone hassle. I thank Lester at VM for fixing this for me.
 
You must log in or register to reply here.
Back
Top Bottom