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Help 3g what?

dsohn1015

dsohn1015

Newbie
If you don't like it, it is your right as a citizen of this country to return it. I have found that none of these threads are really resolving any issues; however, are creating more.

I do not work for Virgin Mobile, Sprint or any other wireless carrier. I am not apologizing for or condoning any behaviors exhibited by Virgin Mobile or it's affiliates.

With that being said, there is only one fix for this issue (which Chicago has not really felt the severe affects that other regions have) and that is patience- or just going with another carrier. Before the Optimus V, Virgin Mobile was a go to company for people that didn't want to sign contracts. They were not glorified for their phones or amazing value rates, otherwise they would have had this issue a long time ago and would have been more proactive about it. My point is, people that heard about the Optimus V (which in my opinion is a fine piece of machinery for they lay phone user) jumped on the VM bandwagon and thus created an overload.

Just like when the Hummer came out- everyone HAD to have one, or at least a gas guzzling SUV, and when people were using more gas than was necessary to get from point A to point B and gas prices skyrocketed they griped about the MPG and switched vehicles or just dealt with the consequences. Complaining and going out of their minds didn't create more MPGs. Case in point, complaining and relentlessly calling CS is not going to "speed" up the fix or make any ones life any easier. If I or other customers have an issue regarding something that isn't such a life or death experience like 3g apparently is then we have to wait 30 minutes to reach someone and that isn't fair either.

If you aren't happy, you are not in breach of any contracts if you switch. I completely understand your experiences and frustrations, complaining and obsessing isn't a solution- it's plain madness. Appreciate what you have instead of what you want and life will be a lot better.
 
dsohn1015 said:
If you don't like it, it is your right as a citizen of this country to return it. I have found that none of these threads are really resolving any issues; however, are creating more.

I do not work for Virgin Mobile, Sprint or any other wireless carrier. I am not apologizing for or condoning any behaviors exhibited by Virgin Mobile or it's affiliates.

With that being said, there is only one fix for this issue (which Chicago has not really felt the severe affects that other regions have) and that is patience- or just going with another carrier. Before the Optimus V, Virgin Mobile was a go to company for people that didn't want to sign contracts. They were not glorified for their phones or amazing value rates, otherwise they would have had this issue a long time ago and would have been more proactive about it. My point is, people that heard about the Optimus V (which in my opinion is a fine piece of machinery for they lay phone user) jumped on the VM bandwagon and thus created an overload.

Just like when the Hummer came out- everyone HAD to have one, or at least a gas guzzling SUV, and when people were using more gas than was necessary to get from point A to point B and gas prices skyrocketed they griped about the MPG and switched vehicles or just dealt with the consequences. Complaining and going out of their minds didn't create more MPGs. Case in point, complaining and relentlessly calling CS is not going to "speed" up the fix or make any ones life any easier.

If you aren't happy, you are not in breach of any contracts if you switch. I completely understand your experiences and frustrations, complaining and obsessing isn't a solution- it's plain madness. Appreciate what you have instead of what you want and life will be a lot better.
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That's fine and dandy,but the bottom line you create a product or service,advertise the product and service,take money and it does not matter if it is1 dollar or a million dollars for that product or service,and fail to provide that product or service,consumers have the rights to call you on it,and complain,VM has not handled this the way they should have by not coming out in the media to explain what is wrong,what is being done and an estimate of fix time,and i am not talking a facebook page or a twitter feed,that tells us that they do not care,and more consumers will continue to buy their products.and further escalate the problem,it is easy for you to write this you are not having issue's,a little truth goes a long way.
 
Chicago had no severe effects? Where was my 3G service Friday and Saturday evening and why did I have to reactivate my phone to get it back each time?
 
dsohn1015 said:
I forgot everyone is a public relation professional here. My sincere apologies.
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What does that mean,that consumers have no basic rights,to complain for something they paid for, or at least a truthful explanation.so sorry if this offends you
 
That means people need to read what they see and not read what they think. I said that before the Optimus V came out Virgin Mobile didn't have overload issues. I can attest to that because I was a customer. But when something happens i.e. a major influx of customers coming to VM- VM didn't say "oh let's attract more people than we can tolerate and screw them over by inaugurating this phone" ha! Shit happens and things take time to iron out. All I said is that people ought to be more patient and value what they have. I do have some issues and am paying the same amount of money as the next guy. But one thing I have learned is that good things come to those who wait. Don't bite the hand that feeds.
 
dsohn1015 said:
Neither will beating a dead horse about the same issue. That has been proven.
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And yet here you are, with whip in hand. As a VM customer for almost 10 years, I can tell you these problems are not just with the Optimus, but the intercept, rumor touch and loft and have been occurring for months.

No onee is forcing you to read these threads either. Don't like it, read something else. It is, as you say, a free country.
 
dsohn1015 said:
That means people need to read what they see and not read what they think. I said that before the Optimus V came out Virgin Mobile didn't have overload issues. I can attest to that because I was a customer. But when something happens i.e. a major influx of customers coming to VM- VM didn't say "oh let's attract more people than we can tolerate and screw them over by inaugurating this phone" ha! Shit happens and things take time to iron out. All I said is that people ought to be more patient and value what they have. I do have some issues and am paying the same amount of money as the next guy. But one thing I have learned is that good things come to those who wait. Don't bite the hand that feeds.
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Well then they should have not released the phone and service, till they where prepared to handle the traffic,that is their problem not the consumer they already got their fees prepaid.
 
lou- You're absolutely right. Other companies can take heed of this mistake and have a sign up sheet for all potential customers so they can get an educated estimate on how much they can handle. But until then, we are all up the creek.
 
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