If you don't have the side bar, you'll see a ">" on the side, then long press the back arrow button on the bottom below the screen and it should pop up. Only those apps on the bar will "multi-window". Bring up say, Facebook, then, from the bar, drag open say the music app to the screen and it should make a blue colored transparent block over part of the screen and drop the app in that spot. Mine hasn't had any issues since the update some I'm not sure what the problem may be, but I thought I'd try to help.