Carian
Lurker
Hi - I am new here and hoping someone can help me. About a month ago, I purchased a new Samsung Vibrant 4G at T-Mobile. I have an exchange email account, and originally was using TouchDown to sync my mail, calendar and contacts. It was working great until Sunday, when it stopped syncing all together. I uninstalled Touchdown, reinstalled, still the same problem. I uninstalled Touchdown again, and installed the paid version of Moxier. Worked great for several hours, but now I randomly receive ActiveSync errors, and when I check the settings, all the sync options are UNchecked, even tho I keep checking "email", "contacts", "Calendar" to be synced. If I re-check everything, it will keep working for a while.
My gmail and yahoo emails are working fine - but they are not coming thru the Moxier program.
I have checked all the settings on the phone and within my exchange account/server, etc., and everything appears to be correct. I am using a hosted exchange service called 123Together.
I've checked the error log within Moxier, and there is a bunch of stuff that doesn't look good to me, such as "resume direct push, the heartbeat interval expired before any changes occurred in the folders that are being monitored. the client should reissue the ping command request", and "network not alive"
The problems started on Sunday,and the only thing I can think of that changed is that I downloaded a new live wallpaper, which I stopped using last nite. I haven't received the sync error since then, but not sure if thats just a coincidence.
I apologize for not knowing a lot about the technical aspects of all of this, I'm doing my best but I feel like something is definitely wrong here and not sure where I should be looking - at the phone, Moxier, my set up, Tmobile, or the exchange server provider.
Thank you in advance for any help with this. I love the phone, I love the Moxier interface...but really need these errors to stop. I use my phone a lot to email with my freelance customers.
~ Carian
My gmail and yahoo emails are working fine - but they are not coming thru the Moxier program.
I have checked all the settings on the phone and within my exchange account/server, etc., and everything appears to be correct. I am using a hosted exchange service called 123Together.
I've checked the error log within Moxier, and there is a bunch of stuff that doesn't look good to me, such as "resume direct push, the heartbeat interval expired before any changes occurred in the folders that are being monitored. the client should reissue the ping command request", and "network not alive"
The problems started on Sunday,and the only thing I can think of that changed is that I downloaded a new live wallpaper, which I stopped using last nite. I haven't received the sync error since then, but not sure if thats just a coincidence.
I apologize for not knowing a lot about the technical aspects of all of this, I'm doing my best but I feel like something is definitely wrong here and not sure where I should be looking - at the phone, Moxier, my set up, Tmobile, or the exchange server provider.
Thank you in advance for any help with this. I love the phone, I love the Moxier interface...but really need these errors to stop. I use my phone a lot to email with my freelance customers.
~ Carian