Amazon - returns?

[UKseagull]

Hi folks,
I wasn't really sure where to post this, so it'll have to be here unless it gets moved.

I'm struggling to decide between buying a sim free Sensation or a Galaxy S 2, I'm a HTC Sense fan so I 'think' I'm going to try a Sensation and hope that I get a good one.

My question is:-

If I buy from Amazon and say the Sensation suffers from issues such as dust under screen, signal drop or whatever, are Amazon OK to deal with as far as returns go? Will they only swap for the same model, or would they exchange for an alternative if need be (price difference to be paid). Or will they give a full refund if need be?

 

[johncf]

i have to say i dont 100% know the answer but...but if the phone is faulty you should be able to send back for either a refund or replacement, but i beleive it is up to them which,

just make sure your actually buying from amazon and not one of the sellers ( unless their feedback is great)

either way th phones have a year guarantee if bought new so htc would deal with any manufacturing faults in that time.

 

[Cornflake]

Will they only swap for the same model, or would they exchange for an alternative if need be (price difference to be paid). Or will they give a full refund if need be?

I suspect they'd only replace or refund.
Check out the returns information on the Amazon site.

 

[MrMister]

either way th phones have a year guarantee if bought new so htc would deal with any manufacturing faults in that time.

HTC in UK have a 24 month manufacturers guarantee. I've confirmed his with HTC and the documentation in my Sensation XE states this as well.

Amazon are great for returns, as someone said make sure it's Amazon and not a reseller. I would have bought my XE from Amazon but the XE last week was

 

[UKseagull]

Thanks for your replies.

I've been stalking Amazon for a few weeks now, watching the prices for the Sensation, the Evo 3D and the Galaxy S II. I've seen the re-sellers but I want to deal with Amazon personally (so to speak), I haven't had a problem with them so far.

I just need to decide on the right device.

 

[peterc10]

The only time I ever had to return something from Amazon they were very good. I emailed them because something I bought actually shorted and blew up - the next morning they were on the phone to me to make sure I was all right, and sorting out full refund. They give you a link where you can print out a pre-paid return slip.