• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help And my Nexus 7 time comes to a close???

Obviously it was dropped, it didn't just spontaneously break. It wasn't smashed, the screen has a cracked running straight through the the middle. Reading the thread, you should see I'm not so much upset at Asus for it breaking as I am about not having a viable repair option that costs less than a totally unreasonable 70-80% of the original purchase price. I guarantee you that the screen is less than 20-30% of the cost of the unit. As I already stated, if I could buy a screen and repair it myself I would. Also already stated, this unit broke under the same conditions that the nook tablet it replaced didn't and the nook was used for a much longer period. I'm disappointed that the N7 isn't more durable, but I understand that corners need to be cut for costs. I'm doubly disappointed that as of right now, the N7 is essentially a $250 disposable lighter. It broke, I'll get over that, but having to shell out almost if not all that I paid after a month or so? That I'm not so good with considering it wasn't overtly mistreated or lost.
 
Kelmar said:
ASUS Google Nexus 7 16GB Wi-Fi 7in Black AS/IS! READ DESCRIPTION!!! 008622724786 | eBay

Maybe worth it ;)
Click to expand...

As expected, way too much for my needs. Right now, the N7 is several months old and $25 more than I originally paid with the end of the play store special. Electronics don't appreciate with time, quite the opposite. I may wait a couple of weeks to see if something shakes out, but that's it. If I do sell the N7 hulk, it's doubtful ill replace it with the another unless there's a significant price drop. I don't think I'm being unreasonable in my request, but Asus doesn't seem to care about customer service at all. I see their absurdity high repair price as them saying "go away and stop bothering us". I'll certainly keep that in mind when my next tech purchase comes around.
 
Apple iPad policy is that they will not "fix" anything - basically, for anything not covered under warranty, you pay $250. Which, perhaps not coincidentally, is about 70% of the cost of a new one.

Toshiba quotes $190 for screen replacements on their Thrive tablet, again more than half the cost of a new one.

A friend got a quote from Samsung for their screen replacement cost on one of their 10" tablets, and it was around $200, almost exactly half of what he paid for it.

It's not "go away and stop bothering us." It's just expensive to fix things. No matter what they do, they have to receive in your package and track it somehow. If they actually repair it, they have to be doing one-off disassembly/repair, which is very expensive compared to batch manufacturing or refurbishment (consider: full diagnosis, replacement part stock which will vary, replacement processes which are not "assembly-line" style since each task varies, and further diagnosis if what they do doesn't fix it).

If they don't repair it, they have to ship you a refurbished product, which basically has to look as-new regardless of the shape that you shipped yours in, so they need to take your possibly-crappy tablet, and replace it with their as-new tablet.
 
I would just buy another one.... really. They're cheap as hell for what they are, and are going to be. If your concerned enough to make a thread about a broken tablet then go get another one. Were talk in about 250 bucks here. If you could afford one you can probably afford to cop another
 
It's an unfortunate situation but I think the cost isn't unreasonable on asus' end, they just decided to fuse the digitizer with the lcd panel, which probably more than doubles the replacement cost.
In comparison, I fixed my N1s broken screen for just $20 (albeit 2 yrs after release) because only the digitizer was broken and it's ridiculously cheap compared to the actual screen.
If the screen breaks, 90% of the time it would only be the digitizer since the lcd/led panels flex pretty easily.
So asus isn't exactly overcharging, they just made an unfortunate hardware design choice in respect to screen repairs.

PS: Saying that if OP bought one N7 he should just the same buy a next one is logic I can't wrap my head around...
 
Yeah, I don't have enough disposable income to buy a second one either. I do understand the point, the tablet is a luxury, so if you can afford one luxury, getting a second isn't a big deal. But there are a few like me. I bought a touch pad for $85, sold it on ebay for $250. Bought my Acer for $189, sold it for $200, and bought my N7. I love electronics, but have to be very conscious of my spending to make it happen, and usually means sacrificing. Even the N7 I bought during tax free weekend to save me almost $20 in taxes.
 
Update- I'm going to send it in to Asus and try to get them to repair it and/or replace it for less than the $170 estimate. I've read of some people having success getting Asus to cover some screen damage under warranty. Worth a try and the cost of shipping. I know that it broke way too easy. It was in a padded case inside a padded laptop bag and I did not drop or hit the bag, just put it down. If it did drop, I was not aware of it. Certainly nothing occurred that should have caused damage. I'm extremely cautious and very gentle with my devices. With the exception of my old Moment who's screen my kids broke by hitting it with a hard ball while it was on a table charging, I always am able to sell my old stuff as like new after I'm done with it. I still have the Nook Tablet that the N7 replaced and it's in like new condition without a scratch or visible wear as was the gTablet that the NT replaced when I sold it.

As for buying another? I could afford it, but I simply refuse to. If I had abused the tablet, it would be a different story. Either there was some inherent flaw in this particular N7 or the thing is much too delicate to call portable.
 
Sorry to hear your troubles. The only suggestion I've got is that you can buy an insurance policy specifically for your electronics devices similar to the asurion coverage you can get through a cell phone carrier. Many insurance companies offer these kind of warranties, along with squaretrade and other similar third party companies. The cost is pretty much negligible. Safeware insures for $25/year, 45/2years or 66/3 year policies.

That policy has 0 deductible and covers pretty much any type of damage, including drops, water damage, or theft.

Just a thought for the future...
 
Good luck mate! Be sure to mention it was in a padded case and be sure to leave out the 'not-entirely-sure-if-not-dropped' part :p
Fwiw I take my N7 with me more then regularly, and not even in a bag at times, just my jacket pocket. It dropped again yesterday, always makes quite a nasty thud hitting the floor, not a mark on it. I do have it in a cheap $7 ebay smart case thing tho.
But I don't think the general build quality is bad, I suppose you just had a bad spot of luck or like you said, a manufacturing flaw. There have been a few more people reporting their screen breaking from just normal use.
 
Update- sent the N7 back to Asus and with less haggling than I thought I would have to, it looks like I'm getting it back next week. All it took was a few calls till I found a sympathetic rep. I don't know it it was repaired or replaced, but I have tracking #. Still no info from FedEx, so maybe Wednesday or Thursday? Plan on treating it like it's made of fine porcelain when/if it returns, CM10 on the NT was fun, but the quirks and bugs only made me pine for the fallen N7 that much more.
 
Glad to hear! I'm happy it worked out for you after all. I'd recommend getting a slightly bulky case if you plan on carrying it around. I still have mine in a $8 smart case off ebay and feel perfectly confident throwing it in my backpack every day or carrying it in my jacket pocket.

Hope you have better luck this time around :)
 
pastafarian said:
I'm not so much complaining about how or why it broke as trying to figure out my next course of action. Still, considering how easily and quickly it broke compared to the Nook Tablet it replaced that was carried in the same manner for much longer and still looked like new, I'm not too excited about investing in another N7. Doesn't mean I won't do it, but I'm not too high on it at the moment. As it stands right now, I have a $250 paperweight on my hands. This reminds me of my old Logitech harmony one remote. Great device, but a bit too fragile. When my kids dropped it to the carpeted floor and the screen cracked? No repair available, it's the $200 remote equivalent of a disposable lighter. Needless to say, I'm not happy with nor will I buy from Logitech again.
Click to expand...

I have the Harmony One. The eager beaver in me should've waited for price drop. Mine was $250 at the time & still going strong. Been dropped all over the place--the disadvantage of having a 3 yr old toddler fascinated by touch screens.
IMG_20121020_085835.jpg
 
The Nexus is BACK! They replaced the screen as opposed to replacing with a refurb. I take back all the bad things i may have said or thought about Asus! It could have been handled faster and with less stress, but in the end i'm satisfied.

As for the Harmony One. BE CAREFUL! Mine dropped a many times before it broke, but the fall that broke it wasn't severe ~2' to carpet. Guess it hit just right? There are virtually no repair options if it does break, as many (former) One users have found out. Later models can have the screen replaced, but the only supply of screens is from dead units. Logitech will not repair nor will they sell parts. If the screen cracks, they will sell you a refurbished unit at around the going price for a new one at discounters. I miss the thing, but refuse to buy another even at the $120 they sell for now.
 
Glad you got this resolved after taking the extra effort to talk to a rep. I would have thrown it in a box and picked up a new one. (I hate to beg.)

BTW, I picked up my H1 lightly used on fleaBay for $82. :D
 
My daughters Google Nexus 7 was sat on the desk at the front of our Computer Business, when a crack started to appear, several of us watched and examined it WHILST IT WAS HAPPENING and the crack was growing.

One of our Techies had just the same thing happen to his iPad on his bench some months earlier, and despite us filming it Apple denied it was "a fault", unfortunately he backed down to Apple and agreed to pay
 
ScandaLeX said:
I have the Harmony One. The eager beaver in me should've waited for price drop. Mine was $250 at the time & still going strong. Been dropped all over the place--the disadvantage of having a 3 yr old toddler fascinated by touch screens.
Click to expand...

We have had the Harmony 880 for 3 years. We have thrown it, dog chewed it, dropped it, bounced it and stepped on it multiple times and its still going strong. I highly recommend it as a superb all-in-one remote - if you can find it.

Its discontinued now though - too bad.
 
magohn said:
We have had the Harmony 880 for 3 years. We have thrown it, dog chewed it, dropped it, bounced it and stepped on it multiple times and its still going strong. I highly recommend it as a superb all-in-one remote - if you can find it.

Its discontinued now though - too bad.
Click to expand...

My H1 is still alive and kicking. If it should ever kick the bucket I doubt I'll buy another. Just as easy to use the one that came from Comcast.
 
tobermoryboy said:
My daughters Google Nexus 7 was sat on the desk at the front of our Computer Business, when a crack started to appear, several of us watched and examined it WHILST IT WAS HAPPENING and the crack was growing.

One of our Techies had just the same thing happen to his iPad on his bench some months earlier, and despite us filming it Apple denied it was "a fault", unfortunately he backed down to Apple and agreed to pay
Click to expand...
 
You must log in or register to reply here.
Back
Top Bottom