Angry at Samsung about my Note 7

[johnpjackson]

I agree, how do we know this would not happen with a s8 or n8 again? What a shame and waste of time.

EXACTLY. That's a huge reason why they would be better off biting the bullet and fixing it now, in the Note 7. Once they proved they've fixed it there, people can not worry about it happening again in the next model to come out.

 

[PleaseComeBackNote7]

Just put a smaller battery in the Note 7 that fixes the root cause of the problem, and re-release. It is stupid to waste all of that inventory. The phone can be repackaged and sold under another name. What will happen to all of those phones?

 

[johnpjackson]

Just put a smaller battery in the Note 7 that fixes the root cause of the problem, and re-release. It is stupid to waste all of that inventory. The phone can be repackaged and sold under another name. What will happen to all of those phones?

Hell, put a bigger battery in it, put a redesigned back cover on it that accommodates the larger battery properly, and turn it into a win-win for everyone.

 

[RancidRichard]

You know what? I am SO MUCH MORE angry at Samsung for walking away from the Note 7 than I am about the technical fault that precipitated it. In fact, I'm not angry about the battery problem AT ALL. Samsung engineers did an amazing job creating an extremely well featured and constructed device in the Note 7, aside from whatever the specific mistake is that causes the battery problem. There MUST be a cause for the problem, and it can certainly be remedied.

There isn't another device out there, at all, that is the Note 7's equal or superior. Just as they apparently made a hugely stupid management blunder in rushing the recall and remedy after the initial failures, they are making the same stupid management blunder again, in abandoning the product completely.

I don't want a $100 credit. I don't want an S7 Edge. I want the large display, and I want the stylus, plus everything else the Note 7 has. I want Samsung to fix the problem as soon as it can and tell me I'll be able to return to the device as soon as they do. Or I want them to tell me when to expect I can return to a new model that doesn't leave anything out the Note 7 had.

What I don't want is Samsung just saying sorry, please accept something else, and then leave us hanging on what, if anything, we can expect at some unspecified point in the future.

Last but not least, I'm sitting here looking at my perfectly functioning Note 7, gorgeous piece of engineering that it is, trying not to let my blood boil when I consider that I'm being forced to turn it over to be thrown in a shredder, and I'm not going to have the opportunity to replace it with anything equal for who knows when. That really ticks me off. I want to hear the complete details from Samsung on why they are so sure that every Note 7 produced has a serious enough potential to fail this way that they are flushing BILLIONS of dollars in hard cash down the drain over it. I want the opportunity, myself, to know and feel what exactly the threat is caused by, to feel motivated to give my Note 7 up.

I agree with you. I bought a Note 7 and it was the first phone to lure me away from iPhones. I absolutely love it and it's an amazing feature packed phone that has no other comparable option to replace with. I looked at the Note 5 because I really want to keep the S Pen, but T-Mobile only has the 32 GB model (& of course no expandable storage option) and they are charging $700 for it which is the price it released at over a year ago. Sure, we get the $100 from Samsung for sticking with them, but I don't want to spend $600 for over a year old tech. I read Samsung has stated that they hope to announce what the issue was in 2-3 weeks (http://www.phonearena.com/news/Sams...axy-Note-7-issues-in-the-coming-weeks_id86515). Once they figure out the problem, assuming the solution can be put into place without a total redesign, then fix the phones and rerelease under the Note 7s name (or something completely different, I don't really care). Their sales won't be nearly as high as before this whole ordeal, but there are still a ton of people who want this phone and that would help stop the bleeding for Samsung financials.

 

[TexandroidSS]

I owned the LG G2, G3, and V10 in consecutive order. The V10 was awesome, but over time has become very buggy/glitchy. I do not like the changes on the V20, I am used to the volume being on the back, and they removed the feature that made the phone unique. The V10 sold better than the G5, so I am not sure why LG decided to change it, but they did.

Samsung phones are almost a year old now, so the Note being gone leaves a void for Samsung. The 7 series is wasy over priced at this point, so I got the iPhone 7 plus and hate it because I didn't want to switch from Android in the first place, I wish I would have gotten the Note before the recall. I would keep it. Over one million people using the phone now in the US, and many intend to keep it, I would unless I used the Airlines on a frequent basis.

One thing to consider, you have a defective phone, it explodes at work, on someone else's property, are you then held accountable? Samsung has issued several warnings and has advised people to shut their phones off completely. There's no way they'll accept liability for their product if it causes damage after all the warnings they've issued.

 

[jadmorffier]

There isn't another device out there, at all, that is the Note 7's equal or superior.

I feel your pain bro. I totally agree. So much so that when I returned my perfectly working replacement note7 to my carrier I told them I don't want any other phone and went on a sim only plan.

IMHO the next best thing to a note7 is either a note5 or a note4. I still have my Note4 so I've gone back to that. I've rooted it and installed a full port Note7 rom and it's awesome. Fingers crossed this will last me till the Note8 arrives, if that ever happens.

 

[Slug]

the S7 and Edge are to expensive considering March release date

The price of top-end smartphones rarely, if ever, decrease over time until the next flagship takes its place. That's true regardless of branding.

Just put a smaller battery in the Note 7 that fixes the root cause of the problem, and re-release.

As of now the cause is unknown to anyone outside of Samsung (if at all). They believed they'd 'fixed' the problem with the first tranche of replacement devices, and we now know how that worked out.

Samsung already stand to lose over $2bn thanks to this disaster and its stock has plummeted. Plus I doubt many resellers would be prepared to risk a repeat when they will still be awaiting reimbursement for stock already purchased and now worthless. The Note 7 is dead... mourn, accept, and move on.

 

[toptobottom]

This article made some interesting points.

https://www.fastcompany.com/3064627...sis-management-make-for-an-uncertain-recovery

 

[TexandroidSS]

Samsung already stand to lose over $2bn thanks to this disaster and its stock has plummeted.

If not for their washing machine fiasco, one might be tempted to invest in them. You have to figure that their stock has mostly hit rock bottom. The only chance you take is if you think they will fall into bankruptcy and your low priced stock will be worthless. Imagine though, they get bought out by one of their rivals, I would be ok with buying in on some low priced Samsung stock and having it swapped with Apple or LG stock.

 

[boxerluvr]

I wonder if the issue is some how tied into the USB-C charger??

 

[johnpjackson]

And _that_ is why the Note 7 has been pulled.
So to the OP, yes, I sympathise. It was a unique device in the current market,and withdrawing it will piss off lot of people. But this was about the long term survival of the business rather than a short term decision - if this carried on it _would_ have been the end of them as a phone maker.

I disagree. I think if they were smart, they would see long term survival and success in focusing on THEIR CUSTOMERS, instead of THEMSELVES. Tell me again who benefits from them cancelling the product? They are focusing on saving their own asses, and sacrificing the customers.

It has to be obvious that there is a definitive cause for the unintended ignition problem. Just as obvious, there can be a fix for it. Galaxy Note customers aren't just any customers. Many buy the Note because they know they can't get what it offers, for the most part, anywhere else. I'd bet you money that many Note buyers would be like me. I accept that mistakes get made sometimes. I don't want the Note taken away from me for my safety, and given nothing to replace it. If I need to give up my Note because there's a problem with it, I don't want anything less than an indication from Samsung on when I should expect to get it back. Whether it's the same Note 7 with the engineering boo-boo finally identified and corrected properly, or it's the Note 8 or any other name they want to use instead. Right now, it just looks like Samsung management wants nothing more than to cover its ass as much as it can, and than includes just walking away from the desires and needs of some of its most invested, knowledgeable, dedicated customers. To me, that isn't a good response for the long term survival of the company. That is a short sighted response that will only add to the damage that misguided, incompetent management has already inflicted on itself.

 

[mikedt]

I think many around these parts might buy an expensive flagship Samsung because it can (or now "did") convey status and prestige. Sort of goes with driving a BMW, wearing Gucci or Prada, playing golf, smoking Chunghwa cigarettes, etc.

And if offered iPhone 7 in exchange for Note 7, I'm sure that's what most of them would take.

 

[Hadron]

I disagree. I think if they were smart, they would see long term survival and success in focusing on THEIR CUSTOMERS, instead of THEMSELVES. Tell me again who benefits from them cancelling the product? They are focusing on saving their own asses, and sacrificing the customers.

Well, yes. They are a corporation, and corporations are by construction purely self-interested, and any corporation will screw any customer (and any of their own workers) if they think it is in their financial interest to do so. So if they think they'll lose more customers by keeping you happy, or suffer additional costs as a result, your investment and enthusiasm mean nothing to them.

To understand who benefits from the cancellation, consider the alternative. Unlike us, the general public don't know a Note 7 from a S7 from a J7, and what many people are hearing is not "a small number of Note 7s catch fire" but "Samsung phones are not safe". I've even seen that posted in the forum, where people are more knowledgeable than average. That's a threat not to the Note brand but to their entire mobile phone business, and even worse if people begin to associate the name "Samsung" generally with dangerous or unreliable because that could threaten other Samsung product divisions. That's why it's more important to put a stop to the situation than to keep Note 7 buyers happy (though the credit notes etc are an attempt to do the latter while limiting the costs of doing so).

So even if they did identify the cause and have a genuinely fixed product back on the market in a couple of months (assuming carriers wanted it and the regulators didn't insist on months of testing) it would mean a further reminder to the public that this happened. Is the risk of that, plus the costs of doing this, worth what they would gain from people like you? They would never get the sales they'd planned on, and remember that if they think you will buy their next device anyway then they'd be taking these risks & costs for nothing.

So who benefits from the cancellation? If it shuts the story down and limits damage to the brand, they do. But if that allows them to maintain their mobile phone business, all of their customers do. And if it means that they do actually release another large screen stylus-driven phone in future, you do as well. Realistically they are hoping that they can recover the customers they lose now in the longer term, but even if they don't I'm sure they would consider that a price worth paying to avoid wider damage to the brand overall.

 

[jb4kats]

You know what? I am SO MUCH MORE angry at Samsung for walking away from the Note 7 than I am about the technical fault that precipitated it. In fact, I'm not angry about the battery problem AT ALL. Samsung engineers did an amazing job creating an extremely well featured and constructed device in the Note 7, aside from whatever the specific mistake is that causes the battery problem. There MUST be a cause for the problem, and it can certainly be remedied.

There isn't another device out there, at all, that is the Note 7's equal or superior. Just as they apparently made a hugely stupid management blunder in rushing the recall and remedy after the initial failures, they are making the same stupid management blunder again, in abandoning the product completely.

I don't want a $100 credit. I don't want an S7 Edge. I want the large display, and I want the stylus, plus everything else the Note 7 has. I want Samsung to fix the problem as soon as it can and tell me I'll be able to return to the device as soon as they do. Or I want them to tell me when to expect I can return to a new model that doesn't leave anything out the Note 7 had.

What I don't want is Samsung just saying sorry, please accept something else, and then leave us hanging on what, if anything, we can expect at some unspecified point in the future.

Last but not least, I'm sitting here looking at my perfectly functioning Note 7, gorgeous piece of engineering that it is, trying not to let my blood boil when I consider that I'm being forced to turn it over to be thrown in a shredder, and I'm not going to have the opportunity to replace it with anything equal for who knows when. That really ticks me off. I want to hear the complete details from Samsung on why they are so sure that every Note 7 produced has a serious enough potential to fail this way that they are flushing BILLIONS of dollars in hard cash down the drain over it. I want the opportunity, myself, to know and feel what exactly the threat is caused by, to feel motivated to give my Note 7 up.

You just took the words right out of my mouth! I agree with everything you said but listen, don't turn anything down that they are offering, for now I got the V10, not anything close to the 7 but close enough that I can deal with it and they are letting me jump to the V20 when it hits the shelves. Still not a Note that is true but I am not going to just hang until another Note comes out. I have the Edge also and it's not a bad phone. It really isn't so take your Hundred bucks and get it. I am going with the V20 I think, I am still trying to do a lot of research on it right now, but since I have had this V10 I have found that a lot of things you can do with the Galaxy's you can't do with the LG's and I like that flexibility. I have until Tuesday (when you can pre-order the V20) to play around with this V10 to see if I would like it enough to get the V20 but if not I probably will get another Edge and let my hubby have the older Edge. The LGV20 is coming with Android 7.0 Nougat right out of the box so that will be interesting to see.

 

[recDNA]

They already tried to fix it, and more importantly said they *had* fixed it. I doubt you'll get much more in terms of detail about the cause of the problem. At this point they just want to draw a line under it and move on, to avoid more damage to their brand.
It's definitely one of the most serious screw ups ever.

The "fix" was a stab in the dark without a serious study to.solve the problem.. Perhaps taking months. That was the unforgivable error. Make sure you solve the problem before putting product back on shelves.

 

[Obs1234]

I still love my note 7...I am keeping it. I'll wait for a few months until the flight ban thingy cools down tho before traveling with it.....

 

[mikedt]

Frankly I can't see the FAA lifting the N7 ban anytime soon, if ever, and I bet security checks will be looking out for them as well, via x-ray and searching.

Of course that's on top of any carrier blacklisting and number blocking, possible forced OTA updates to neuter, disable and brick.

In fact apparently carrier blacklisting of the N7 has already started, so it will be useless as a phone.
http://forum.xda-developers.com/note-7/help/samsung-carrier-blacklisting-note-7-t3480694

 

[stewarta13wsb]

You know what? I am SO MUCH MORE angry at Samsung for walking away from the Note 7 than I am about the technical fault that precipitated it. In fact, I'm not angry about the battery problem AT ALL. Samsung engineers did an amazing job creating an extremely well featured and constructed device in the Note 7, aside from whatever the specific mistake is that causes the battery problem. There MUST be a cause for the problem, and it can certainly be remedied.

There isn't another device out there, at all, that is the Note 7's equal or superior. Just as they apparently made a hugely stupid management blunder in rushing the recall and remedy after the initial failures, they are making the same stupid management blunder again, in abandoning the product completely.

I don't want a $100 credit. I don't want an S7 Edge. I want the large display, and I want the stylus, plus everything else the Note 7 has. I want Samsung to fix the problem as soon as it can and tell me I'll be able to return to the device as soon as they do. Or I want them to tell me when to expect I can return to a new model that doesn't leave anything out the Note 7 had.

What I don't want is Samsung just saying sorry, please accept something else, and then leave us hanging on what, if anything, we can expect at some unspecified point in the future.

Last but not least, I'm sitting here looking at my perfectly functioning Note 7, gorgeous piece of engineering that it is, trying not to let my blood boil when I consider that I'm being forced to turn it over to be thrown in a shredder, and I'm not going to have the opportunity to replace it with anything equal for who knows when. That really ticks me off. I want to hear the complete details from Samsung on why they are so sure that every Note 7 produced has a serious enough potential to fail this way that they are flushing BILLIONS of dollars in hard cash down the drain over it. I want the opportunity, myself, to know and feel what exactly the threat is caused by, to feel motivated to give my Note 7 up.

This is so spot on - exactly how I feel, plus of course no $100 in the UK - not a penny offered. I guess they value the US business more!
I have a perfect Note 7. The few (as a percentage of total sales) that have gone wrong could easily be down to abuse (accidental or otherwise) maybe sat on while in a back pocket for example. I'd love to know more - did the phones belong to men (phone in pocket) and not ladies (phone in bag safe and sound)
No conspiracy theories here, just questions and disappointment. And no idea what to get next

 

[Hadron]

This is so spot on - exactly how I feel, plus of course no $100 in the UK - not a penny offered. I guess they value the US business more!
I have a perfect Note 7. The few (as a percentage of total sales) that have gone wrong could easily be down to abuse (accidental or otherwise) maybe sat on while in a back pocket for example. I'd love to know more - did the phones belong to men (phone in pocket) and not ladies (phone in bag safe and sound)
No conspiracy theories here, just questions and disappointment. And no idea what to get next

They probably think that the Americans are more likely to get stroppy . Maybe just the fact that so many more were distributed in the States meant they felt they had more to lose in terms of goodwill? Anyone's guess really.

I've seen reports of phones owned by adult males, adult females and kids all burning, so no such simple pattern. But it's hard to make generalisations based on gender anyway, especially when talking about a small fraction - I know plenty of young women who stick phones in back pockets, whereas I have not done that once in the smartphone eta. Some phones have burned when charging, some when inside bags, some when just sitting on a table, but there's been no suggestion of user abuse as a cause (though Samsung would have to withdraw a phone that ignited if sat on anyway, as that would clearly be unsafe).