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Annoying Facebook/Phone Book glitch

G

Gti fly

Well-Known Member
Can't seem to find an answer to get it totally sorted, but here is the problem.


I have my friend set up as a Google Contact - so email and mobile number stored.

I have what's app 'linked' to this contact in my htc phone book (people)


The problem is when I 'link' this contact to their facebook profile. The contact's mobile number then changes to their facebook entry (which they've entered incorrectly, by missing out the (+) symbol at the beginning of the number), and therefore you can't ring them or text them anymore!

For some reason the phone does not show the Google Contact mobile number anymore once linked, and you can't edit it to show either.


The only way is to un-link the contact (and therefore end up having two contact cards with same person)

OR

tell my friend to edit their facebook profile to show a (+) at the beginning of their number (it's currently showing as 447xx xxxxxx, instead of +447xx xxxxxx)



Any ideas why the phone favours the Facebook details over the Google contact card I have created? And any ideas why you can't get the Google details to have primary preference?
 
You can change which number is the prefered number.


  1. Long press on the contact in the phone book
  2. Select view contact
  3. Then long press on the number you wish to set as the prefered and select set as primary number
I had the same problem, so hope that solves the issue you had
 
There is a work around to solve this as I have a Facebook contact doing the same thing, I have told my mate to update his Facebook number which he has but the number still shows as 44..........

First of all unlink your Facebook contact, then open up your Google contact and go into edit that contact

Copy the number in your google contact, now add another number within your Google contact and call it for now home, now paste the number you copied into the home section you just created and then save your contact

Now go back into the people app and go into your contact you should now see that they have two sets of phone numbers, one called mobile and one called home but they are infact the same number, press and hold the home number and select that as your primary number

Link up your Facebook contact again

Then go back into your Google contact and edit, once in edit mode just simply delete the "Home" number you created which will leave you with mobile number left, save and exit.

Go back to people app and view your contact, you should now see his correct number as the primary number, the dodgy facebook number is still within the contact but its not set as a primary number so it don't matter.

I hope I have explained this well enough for you

Please bare in mind that after completing my above method if you decide to unlink and link Facebook contact again then you have to do the above method all over again
 
Schizzy said:
You can change which number is the prefered number.


  1. Long press on the contact in the phone book
  2. Select view contact
  3. Then long press on the number you wish to set as the prefered and select set as primary number
I had the same problem, so hope that solves the issue you had
Click to expand...

I didn't think it was that simple, when I long pressed numbers before the option to make primary wasn't there, I had to unlink Facebook first, I hope I'm wrong


Update, this doesn't work as when you view your contact it only shows the facebook numbers so your unable to select another number as primary,

You need to do my long winded method for this to work
 
martytarty said:
There is a work around to solve this as I have a Facebook contact doing the same thing, I have told my mate to update his Facebook number which he has but the number still shows as 44..........

First of all unlink your Facebook contact, then open up your Google contact and go into edit that contact

Copy the number in your google contact, now add another number within your Google contact and call it for now home, now paste the number you copied into the home section you just created and then save your contact

Now go back into the people app and go into your contact you should now see that they have two sets of phone numbers, one called mobile and one called home but they are infact the same number, press and hold the home number and select that as your primary number

Link up your Facebook contact again

Then go back into your Google contact and edit, once in edit mode just simply delete the "Home" number you created which will leave you with mobile number left, save and exit.

Go back to people app and view your contact, you should now see his correct number as the primary number, the dodgy facebook number is still within the contact but its not set as a primary number so it don't matter.

I hope I have explained this well enough for you

Please bare in mind that after completing my above method if you decide to unlink and link Facebook contact again then you have to do the above method all over again
Click to expand...


Thanks,

yes looks this looks like the best way around it, is to save the mobile number into your Google contact as anything else other than 'Mobile'.
So I basically put it in as a 'Pager' number instead, and it shows both Facebook number and Google number (albeit as a pager).
Then set the Pager number as default.



Thanks again
 
Schizzy said:
You can change which number is the prefered number.


  1. Long press on the contact in the phone book
  2. Select view contact
  3. Then long press on the number you wish to set as the prefered and select set as primary number
I had the same problem, so hope that solves the issue you had
Click to expand...


Thanks, but sadly doesn't solve the problem in this case.

Because the phone chooses to HIDE the google number and only show the Facebook number (because they are almost the same, which the exception of the first digit)


So the only way I can see around it, is to store the number under anything BUT mobile. So I chose 'other' when saving it in google contacts.
 
Does this for me too :/ And the workaround of adding a number to something other than mobile and making that entry the primary worked fine too.

Guess this is a FB issue as my friends FB nuber in his profile has dropped the leading "+" and/or "0"
 
japester said:
Guess this is a FB issue as my friends FB nuber in his profile has dropped the leading "+" and/or "0"
Click to expand...

Exactly this.

The phone prefers to show the Facebook number, and it will hide the Google number if it's listed as a mobile number too.
 
I only this glitch yesterday, as both me and my friend (who was a desire too) was trying to ring our friend.
Each time we couldn't ring them, getting the same weird message saying number not correct/available. We thought this was due to poor network signal etc..

But it was because the phone was dialling the facebook number which is in the wrong format.. All this happened after we starting linking contacts in our people phonebook with facebook profiles
 
Gti fly said:
Thanks,

yes looks this looks like the best way around it, is to save the mobile number into your Google contact as anything else other than 'Mobile'.
So I basically put it in as a 'Pager' number instead, and it shows both Facebook number and Google number (albeit as a pager).
Then set the Pager number as default.



Thanks again
Click to expand...

For the record you don't have to leave the number showing as pager, go back into your Google contact and remove the pager number which just leaves your mobile number, now go view the contact again In the people app and it should now show as mobile as primary number and the pager number will be gone, the facebook numbers still show as main but not as primary number
 
martytarty said:
For the record you don't have to leave the number showing as pager, go back into your Google contact and remove the pager number which just leaves your mobile number, now go view the contact again In the people app and it should now show as mobile as primary number and the pager number will be gone, the facebook numbers still show as main but not as primary number
Click to expand...


Yep cheers, got this.

Shame can't find a way of de-activating (or hiding) the facebook numbers. They only clutter up the list as they are as good as useless in this format
 
Gti fly said:
Yep cheers, got this.

Shame can't find a way of de-activating (or hiding) the facebook numbers. They only clutter up the list as they are as good as useless in this format
Click to expand...


Yeah just a simple hide Facebook numbers option would be fine, luckily its only 1 Facebook contact that was doing this, most of my contacts don't put numbers on facebook profile so that's prob why
 
This is weird. My phone doesnt hide the google account numbers it just lists them all under the contact, example when i open the contact i can choose 3 numbers to phone my sister on, her home and mobile that i had input and her mobile that was taken from facebook. The facebook number has no + infront but it was as simple as setting the manual input number as primary.

Just out of curiousity, Are you guys running branded versions?
 
Schizzy said:
This is weird. My phone doesnt hide the google account numbers it just lists them all under the contact, example when i open the contact i can choose 3 numbers to phone my sister on, her home and mobile that i had input and her mobile that was taken from facebook. The facebook number has no + infront but it was as simple as setting the manual input number as primary.

Just out of curiousity, Are you guys running branded versions?
Click to expand...


T-mobile UK handset, running T-mobile software.

I'm not able to edit Facebook entered numbers. It simply does not let you.
 
my phone was purchased brand new from carphone warehouse, unlocked, no branding, all my updates come direct from htc, not network

I might be wrong but i have a feeling that if you have 2 or more numbers stored under 1 contact then you wont encounter the facebook glitch, but if you have just the 1 number for your contact and it matches number of facebook contact then by default it only allows you to view facebook entry, thats why we have to add another number within our contact to override the glitch going my my long winded method above

seems logical
 
martytarty said:
I might be wrong but i have a feeling that if you have 2 or more numbers stored under 1 contact then you wont encounter the facebook glitch, but if you have just the 1 number for your contact and it matches number of facebook contact then by default it only allows you to view facebook entry, thats why we have to add another number within our contact to override the glitch going my my long winded method above

seems logical
Click to expand...


Yes all true.

If u have two contact numbers then it's fine.

So the best work around like you said is

add the mobile number into Google contacts as 'other'

Then set that number to 'primary'

Then edit the 'other' to be 'mobile'

Then everything works fine, and is clutter free


Everything works fine and dandy now. And atleast I know why me and my friend both couldn't ring or text our mate using our HTC desires!

something worth noting for anyone that uses Facebook HTC to link up with their telephone book
 
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