Ok Guy's and Gal's I see someone has already asked some questions so I will try to keep it to a minimum. I had a screen crack so I went through the Asurion replacement deal and they sent me a new dinc right away. Today I get my 1st call and the speaker was terrible! Man oh man I was upset I hate going through all the Bs so I place the call and they do there thing and tell me to pull the battery and do a reboot?? (Like that was going to help) No dice! So she Tell's me that they will need to replace the phone and because I had trouble they are going to upgrade my phone to the dinc 2. Well I immediately tell her that I just bought a new Otterbox Defender and she Tell's me No worries the phones are the same dimensions?? I'm not so sure?? I say Ok then I guess I' good with that? Well I got to thinking what am I supposed to do with my SD card that I paid extra for when I bought the phone?? Will I be able to transfer my pix and other things off of the SD card? Also what other big issues will I run into? I am worried about the Otterbox because I will break the phone without it....Anyone need and otterbox for a Dec 1?? I suspect that this one will not work anymore... Just a gut that she is full of it because there is NO track ball and the buttons are not the same so I have been told. Thanks