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Help Any help to understand this issue?

First, worth noting that Kies is not meant for the Captivate. Samsung does not support it for the US market or US phones. There are endless problems reported with people trying to force it to work.

Second, the Captivate FAQ has sections which might help you get familiar with connecting your Captivate and getting data to/from it:

Connectivity - CapFAQ
Media - CapFAQ
 
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