Help Any way to stop this?

[Nucleartwig]

While I don't mind the notifications itself, it's the time that they are sent that's pissing me off and is just ^%*&ing ridiculous. It's woken me up both times. The hell is wrong with virgin mobile. I'd rather not have to shut my phone off or put on silent just to avoid this.

 

[lordj]

You could try to text STOP it works for a lot of spam messages.

 

[codexex]

yep, it gets very annoying. I get multiple emails and texts from them about my upcoming billing cycle. Can't they see I already have a card associated with my account with the auto-pay feature enabled?

 

[qu4ttro]

yep, it gets very annoying. I get multiple emails and texts from them about my upcoming billing cycle. Can't they see I already have a card associated with my account with the auto-pay feature enabled?

Word. Same here, it is very annoying.

 

[koopakid08]

This is very annoying. Last one I got was at like 3am I thought someone was freaking dying or something.


Nope, reminder about my bill which is on auto pay...

 

[Nucleartwig]

Well, I tried texting stop but I got another one from them around 10pm saying at midnight my cycle resets. I'm going to email or call them. The hours they are sending these notifications are ridiculous. Boost mobile sent them all in the afternoon and never at these ridiculous hours.

 

[Droidula]

What about downloading a blacklist app, and putting the number these texts are coming from on the list?

 

[Nucleartwig]

Well, I got the notifications at the oddball hours again so I sent them an email. This is the response I got:

Hello Jason,

I have done some research and this issue has been brought to the attention of our IT division. They have implemented a plant to fix this issue. They are trying to get it repaired by next week. I have forwarded your concern to them . I apologize for the inconvenience this is causing you. Please feel free to email us any questions or concerns you may have.

Regards,
Stacey Y.
Social Media Team



So for anyone in the same boat as me, please let me know if you're still getting notifications at ridiculous hours (wait till end of next week). I'm hoping they either get the hours sent fixed, or even better, get rid of them all together if you have auto pay set up. I won't be able to confirm myself until near the end of this month but I'd like to see if it's fixed for anyone else.

 

[OverByter]

You can easily block them using the stock messaging app, just open up the message and click on menu and then block.

 

[trippin]

GoSMS has the option to set per contact notifications settings so just turn the sound off for that number.

 

[codexex]

Already gotten 1 email and 1 text for my upcoming billing cycle on October 3rd. Yes, 10 days from now. Seriously, 1/3 of a month away and they're already starting. I'll see how many they send over the next 1.5 weeks and complain. It gets to be borderline harassment!

 

[imabitfighty]

put the virgin mobiles text number on a filter set to silent only notifications.

might need a special app for it, some sms apps might be able to do it too.

 

[imabitfighty]

Already gotten 1 email and 1 text for my upcoming billing cycle on October 3rd. Yes, 10 days from now. Seriously, 1/3 of a month away and they're already starting. I'll see how many they send over the next 1.5 weeks and complain. It gets to be borderline harassment!

thats intensive.

I only get a notification an hour before my month is up to top up again.

and then when I top up I get a notification that it cleared and my new month started.

never hear from virgin besides that.

 

[G19]

Already gotten 1 email and 1 text for my upcoming billing cycle on October 3rd. Yes, 10 days from now. Seriously, 1/3 of a month away and they're already starting. I'll see how many they send over the next 1.5 weeks and complain. It gets to be borderline harassment!

lol. Same. Ridiculous especially considering my account is set up to autopay. Don't have to deal with this anymore as tomorrow will be my last day with VM.

 

[itsrayray89]

Saame here, 1 at 3:26am. And quite frequent IMO

 

[Nucleartwig]

Well, I got a text from them (same as you guys, stupid early in advance) saying my bill is going to be due soon despite using autopay. However, first sign is good so far. It was sent in the afternoon and not balls early in the morning unlike my last two notifications at 2 am and 4 am. I won't know for sure if they fixed it until the end of this month. There's going to be two or three more texts from them. Speaking of which, maybe we can all start emailing/calling and complaining about receiving 3-4 account notifications from them when we have autopay set up. Maybe we'll be able to get them to stop that stupid crap altogether.

Oh, for people that have gotten those early morning notifications, have you gotten any AFTER the 9th (I gave them a weeks time to fix it before I assume they haven't fixed it)? If yes, then I am most likely going to be expecting it. I hope not. I'd rather not be forced to use another app to bypass this and I don't see the block option on the stock messaging app. I want this to be fixed at the source if possible. Who knows how many others this may affect.

 

[OverByter]

Yeah it happens every month, I received it today at 5 pm and my account renews on the 5th, it's even more aggravating in that I have a $150 balance on my account.