Help Anyone else not getting data?

[FaroeseViking]

My EVO is showing data exchange both over 3G and 4G, but not is being read. I know data can be exchanged because any website I try to visit, I get sent back to the VM home website and can browse all over it, including logging into my account. I've done all the resets and re activated the phone already, and VM opened a ticket on this, but are slow as molasses to get back to me. Anyone have any ideas?

 

[Jaxmoto]

I had this happen on my old Optimus V. I think it is referred to sa the "redirect of death".

Basically it means you are all set up but your account is not provisioned correctly for data. This happens most often when you swap from a Blackberry to an Android.

Three things you can do.....

1) Wait on customer service to fix it, basically they send it to an American customer service agent and they fix the account.

2) Try and find the current number for Virgin's "VIP American" customer service (not sure if they still call it this, but it is the American CS).

3) Cycle your account... you can go into your online account and restart your current month and it may fix it.

I had two issues a while back. When I swapped my Blackberry I got no data at all. The Indian CS said 5-7 days for a callback, so I found the American VIP number and called. They had me set up in just a few minutes.

The issue then was that I got the redirect... it was already my billing date so I just cycled my account and it got it all working again.

There may be more updated info out there... again, just search for "Virgin Mobile redirect of death" and you should find more.

 

[syidas]

My EVO is showing data exchange both over 3G and 4G, but not is being read. I know data can be exchanged because any website I try to visit, I get sent back to the VM home website and can browse all over it, including logging into my account. I've done all the resets and re activated the phone already, and VM opened a ticket on this, but are slow as molasses to get back to me. Anyone have any ideas?

Have you found the issue to the problem yet? I just got the phone 2 days ago and it started as soon as I got it. I called VM today I told them I was being rerouted to the VM home page. She told that she would connect me to the closest tower. Then I took at my battery and restarted my phone didn't fix it. Question are you reviving texts? I'm not I'm able to send them not receive.

 

[dg61981]

Have you found the issue to the problem yet? I just got the phone 2 days ago and it started as soon as I got it. I called VM today I told them I was being rerouted to the VM home page. She told that she would connect me to the closest tower. Then I took at my battery and restarted my phone didn't fix it. Question are you reviving texts? I'm not I'm able to send them not receive.

Same here. I mean down to the letter! Thank God is no just my phone. I was able to get thru to VM's ERT customer service dept and they said that there is no way to troubleshoot the issues due to there being a network outage in my area which is GA in case you're wondering. She said it was caused by those massive thunder storms they had in the Midwest earlier this week. She also said the problem should be fixed by the 11th. Which I replied "that sux!" At the time I talked to them that was like 6 days from when i started having the issue! I've been without data and the ability to receive text messages since Tuesday July 3rd. I also asked her since I'm missing all this time without full service, we need to talk about compensation$$$ and she said most definitely. As soon as the issues are taken care of.

 

[germ.sws]

same issue here guys, with the same answers from VM Customer Serv.

just picked up the phone 2 days ago, phone and text works but no data but i was able to get to the VM home site, which is proof the "storm" didnt knock out any towers. i did wait until the next day like the 1st rep asked me to, and when i woke up i contacted VM again only to have a KNOWLEDGEABLE rep finally see the problem (which is a VERY COMMON issue).....


the top up card that was used when the phone was activated was not applied correctly to my account, all he did was remove the "funds" and reapply my money to my acct and restart my phone.

and blammo, my phone has been working great since.



i would suggest to anyone that is having this same problem to contact VM and have them do the same thing that was done to my acct.

 

[Jaxmoto]

Yup, the CS will unfortunately give BS answers to this issue. Don't trust them when they say it is a network issue... if you can get the VM homepage then there is no network outage.

 

[dg61981]

same issue here guys, with the same answers from VM Customer Serv.

just picked up the phone 2 days ago, phone and text works but no data but i was able to get to the VM home site, which is proof the "storm" didnt knock out any towers. i did wait until the next day like the 1st rep asked me to, and when i woke up i contacted VM again only to have a KNOWLEDGEABLE rep finally see the problem (which is a VERY COMMON issue).....


the top up card that was used when the phone was activated was not applied correctly to my account, all he did was remove the "funds" and reapply my money to my acct and restart my phone.

and blammo, my phone has been working great since.



i would suggest to anyone that is having this same problem to contact VM and have them do the same thing that was done to my acct.

So I took your advice and they did this for me and it still didn't work. Only thing I can figure is that she did it wrong. I'm at a loss. Idk what to do.

UPDATE: got on the horn with someone way more knowledgeable and to quote u sir "blammo" my phone is 100 percent personal again! Damn it's been a long 4 days!

 

[syidas]

Woooo got mine working called the people! Made sure to Tell them I mean I rubbed in there face made sure they knew it was rerouting also told them what the other person did and that it didn't fix the problem.

 

[Jaxmoto]

Woooo got mine working called the people! Made sure to Tell them I mean I rubbed in there face made sure they knew it was rerouting also told them what the other person did and that it didn't fix the problem.

Looks like they hit me with the redirect a few days ago. My CC was expired and did not bill, so I updated it and thought everything was fine since I have been running off wifi. Finally found the redirect last night.

I was able to get them to clear it up. Took about 5 minutes of talk time with customer service (plus about a 10 minute hold).

Like you said, drill the phrase "redirect to virgin mobile website" at them and it should get it cleared up for you.

In my case they sent me to "technical support" from the initial operator. Tech support was still in the Indian call center but the woman was very quick and had it fixed in the time it took to reboot the phone.