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Help Anyone having issues with random reboots/ freezing?

A

AmyG89

Lurker
I've only had the Optimus M since Sunday but it has randomly either froze up or rebooted 3 times. Last night I was installing Facebook for Mobile and the application kept freezing up and giving me that revolving wheel like it's loading and then my phone completely rebooted itself.

I called Metro PCS to tell them about the random reboots and freezing 2 days after I got the phone and he told me to download Advanced Task Killer to kill all the apps. He said the phone gets overloaded with things running that it will freeze/ reboot.

I'm having a hard time accepting that this will continue to happen and would like to know if anyone else has this issue, if there is a solution, or if I should return the phone?
 
AmyG89 said:
I've only had the Optimus M since Sunday but it has randomly either froze up or rebooted 3 times. Last night I was installing Facebook for Mobile and the application kept freezing up and giving me that revolving wheel like it's loading and then my phone completely rebooted itself.

I called Metro PCS to tell them about the random reboots and freezing 2 days after I got the phone and he told me to download Advanced Task Killer to kill all the apps. He said the phone gets overloaded with things running that it will freeze/ reboot.

I'm having a hard time accepting that this will continue to happen and would like to know if anyone else has this issue, if there is a solution, or if I should return the phone?
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That's crap. No one at MetroPCS should have told you to install a third party app to fix a known issue with this particular phone.
Take it to a corporate store and be prepared to have them do a hard reset, pat you on the head and tell you to come back if the problem persist.
You can be insistent and kindly demand they simply give you a new phone without the reset, which will probably be a refurb, but be prepared to be kindly insistent.
Then check the phone before excepting it. You don't want a refurb, so check all the buttons for the protective covers. Usually, refurbs will not have these.

Some phones, including my wife's, had this issue fixed by rooting and installing a new ROM but I will not suggest doing that because I don't want anyone mad at me if it fails to fix the problem.
 
Do you have any third party apps installed? I haven't had my phone for that long but it did this after I installed something on it. After I removed it all is well. HTH!
 
Corporate stores seem to be the better option typically with Metro. In my experience, non-corporate stores not only fail to help you with warranty issues because they're not authorized, but for some reason don't always know what "Customer Service" means. The phone I was using before becoming an android nut was having a problem where the camera would start erroring out if I tried to take a high-res picture--it would only work on the lowest resolution. Generally a reset of sorts fixed this problem, but before I could find that out at a corporate store, a girl at a regular store asked to see my phone, took a random pic at low res, showed me the screen, and asked, "Isn't that good enough?" I couldn't believe my ears, and she found out very quickly how convincing I can be without cursing her out.
 
Amy - my first problem was that it lost it's mac address and ability to connect to wi-fi. A hard reset managed to fix it - although I lost 2 paid apps.

Then last weekend the the phone froze and rebooted itself at least 9 times in the space of an hour - and all I was doing was checking email. I un-installed all 3rd party apps (and did a hard reset - but it didn't cure it). So then I went to a corp store and after a long conversation, they ordered me a replacement phone (which still isn't in - 7 days later). My wife has the exact same phone - hers has no problems at all - and she has way more shopping apps alone than I had apps. You may just have a dud, like me.
 
Thank you everyone. Just an update. I brought the phone back to the authorized dealer that I bought it from yesterday because it rebooted itself 3 times in the course of 2 hours. I walked in and explained the situation and he gave me a brand new phone. I made sure it was a new phone and not a refurbished phone. He didn't give me any hassle and it was a pretty painless process. So far the new phone works great, no issues yet. I hope it continues. When I was leaving he said to make sure I put advanced task killer back on, but I'm assuming from this thread that I shouldn't listen to him?
 
I quit using a task killer, and I'm not having any problems. I don't think I ever had reboot problems before I overclocked, either. You should be able to run that phone fine without a task killer. A metro pcs employee is not the be-all end-all of android knowledge. In fact, his knowledge is likely miniscule and largely insignificant when it comes to this lol.
 
jesusjdm89 said:
i just got my phone today and it has allready turned of on my 2 times in a couple of hours of use should i go return it
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do you mean it entirely turned off on you? are you sure the screen didn't just turn off due to inactivity? did the phone restart itself? please be more specific.
 
I had this same problem. Phone would randomly power down and restart especially when I would put it on the charger. Apps would constantly stop unexpectedly. I couldnt figure out what the deal was with this. i went andbought another phone from Metro and havent seen it since.
 
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