Yea, I wouldn't be thrilled about the two-tone LED, but that's just me.
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Help Anyone return an Evo because the bottom screen is separating
- Thread starter Roman G.
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- htc evo 4g
Yea, I wouldn't be thrilled about the two-tone LED, but that's just me.
lopezpm
Well-Known Member
Mine too, it appears yellowish. (version 0003)
My new Evo isn't showing any signs of light leakage or raised glass. I very happy with it. It's difficult to tell since I applied a screen protector before it was turned on but I'm almost 100% sure any light around the edges is coming from the protector.
On a side note, when I was in BB (Wed.) they said this was their first shipment of Evo's since launch and they only received two.
On a side note, when I was in BB (Wed.) they said this was their first shipment of Evo's since launch and they only received two.
D
Deleted User
Guest
I actually don't have MUCH light leakage on the very bottom where you all noticing it. I don't even notice my screen lifting on the very bottom.
However.
I am seeing plenty of light bleeding onto the screen, and it seems to get worse every day. This isn't where you look at the buttons from an extreme angle (the 4 lights), this seems to be 8 individual set of lights distinctively different from the 4 button lights. When I press down on the bottom part of the display (not the entire screen, above the buttons and below the display), it goes away, but only for a minute or two. Since it washes out things on that side of the screen, I notice that when I push down I can see everything "setting" back into place as far as a half-inch up the screen. It's VERY distracting, and it seems like instead of the screen separating on the bottom, mine is happening above the buttons and below the display. Either that or there's something seriously misaligned.
Anybody else experience this?
Edit: quick addition of how I know it's not the menu button lights. It still shows up when the menu buttons are not lit up, which means the phone is sitting in a well-lit room. Yes, I notice it in a well-lit room and looking at the screen very directly, no weird angles or anything.
However.
I am seeing plenty of light bleeding onto the screen, and it seems to get worse every day. This isn't where you look at the buttons from an extreme angle (the 4 lights), this seems to be 8 individual set of lights distinctively different from the 4 button lights. When I press down on the bottom part of the display (not the entire screen, above the buttons and below the display), it goes away, but only for a minute or two. Since it washes out things on that side of the screen, I notice that when I push down I can see everything "setting" back into place as far as a half-inch up the screen. It's VERY distracting, and it seems like instead of the screen separating on the bottom, mine is happening above the buttons and below the display. Either that or there's something seriously misaligned.
Anybody else experience this?
Edit: quick addition of how I know it's not the menu button lights. It still shows up when the menu buttons are not lit up, which means the phone is sitting in a well-lit room. Yes, I notice it in a well-lit room and looking at the screen very directly, no weird angles or anything.
Mine is starting to exhibit it underneath the home button (the leaking light). I can just barely see that the screen is starting to come up.
Personally, I'm not going to mine replaced yet. First, it's not THAT bad. Second, I'm sure that given how many of us are seeing this issue, that HTC is going to either fix the screen problems in newer revisions of the phone or they'll come up with a policy to permanently fix the effected phones. I'm going to wait until they do this before I bother sending it in.
Personally, I'm not going to mine replaced yet. First, it's not THAT bad. Second, I'm sure that given how many of us are seeing this issue, that HTC is going to either fix the screen problems in newer revisions of the phone or they'll come up with a policy to permanently fix the effected phones. I'm going to wait until they do this before I bother sending it in.
ARR22
Android Enthusiast
I cant wait till mine gets replaced. Its getting worst and worst. Yet HTC claims its only a super minor issue. What a bunch of BS. I love the phone it is the best phone ever made. If it weren't for this blatant defect it would be my very own perfect phone. I know I'm just one of the unlucky ones so people DONT be discouraged in buying one they are not all defective. Maybe its only 5%, but out of 300,000 potential phones that is around 15,000 bad ones that got sold. That's still alot of us, but the chances are very good you wont get a dud. So if you want one go get one. And if you are unlucky you can always exchange it for another one. Me I'm just waiting for one to be in stock.
Here is a picture of mine, the gap is so big that I could fit a blockbuster membership card underneath of it. LOL
Here is a picture of mine, the gap is so big that I could fit a blockbuster membership card underneath of it. LOL
coolguy949
Well-Known Member
That's insane. I didn't think they were getting that bad. Mine is slightly above the bezel.
ARR22
Android Enthusiast
I would return it as soon as they fix this manufacturing issue. I'm sure yours will get worst. I hope not.
By the way just got this email from HTC.
Dear Anthony,
Hi, I'm Victor, and I will be glad to assist you today. You do have a warranty on your device from the factory. I suggest you contact your carrier for repair or possible replacement of your device. You can also contact our repair department at 877-293-0807. At this time we have no information about any fixes that are being released to help resolve this issue. If you have any other questions feel free to reply. You may also enjoy http://www.htc.com/us/community/, our customer-based forum, which has a plethora of information on HTC devices. I would also like to invite you to participate in a customer satisfaction survey located at http://survey.htc.com/worldwide/. I hope you have a great day!
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW25ENA000548.
Sincerely,
Victor
HTC
Exactly...
Selfdestruct
Well-Known Member
You return it for another.
or if you want to do a warranty replace in a couple months once the new production line hits
you call sprint have them log it onto your account that you have this problem
you activate warranty replacement likely indicating that it has gotten worse (assuming it has) since logging it on account on x date (log the date you talk to CS in case they "forget" to log it and the name of rep you speak to)
they ship you new one, you ship yours back in box they provide
everyone is happy you never go phoneless during this process
p.s. btw they cannot do a OTA adhesive repair
I suspect the separation issue is so widespread that they will never come out and state it is a problem that needs to be fixed on the existing phones. More likely, they will fix the ones for customers who complain on a case by case basis.
wase4711
Android Expert
define "widespread?
if 3% of people have it, that 9000 people out of the 300000 or so they have sold
hardly "widespread"..
and, btw, in manufacturing, 3% "defective" is the NORM, NOT considered "widespread".
I have 3 perfect ones, so i guess its not THAT widespread..
geez, the exaggeration that goes on about this issue is "Incredible"...
if 3% of people have it, that 9000 people out of the 300000 or so they have sold
hardly "widespread"..
and, btw, in manufacturing, 3% "defective" is the NORM, NOT considered "widespread".
I have 3 perfect ones, so i guess its not THAT widespread..
geez, the exaggeration that goes on about this issue is "Incredible"...
ARR22
Android Enthusiast
If anything is exaggerated its the screen separation on my phone
Im am glad you got 3 perfect ones. I got 2 imperfect ones. And if HTC aknowledged the issue, that means its a little more widespread then what you think. HTC has fix in the works for EVO 4G screen sensitivity; separation problems are minor -- Engadget
The funny thing is that even with my issues, Its the best freakin phone I have ever had.
In light of the fact that HTC is saying they are making changes to production for the issue, I suspect it more than an acceptable rate of defects. And generally, I would have hoped that they had some sort of quality control so that this supposed acceptable defective ones are caught at the assembly line instead of slipping through to final shipment.
I don't know where you are getting the 3% but if it is indeed 3% as you suggest, there are some VERY unlucky people on this and other forums. Some have bought several units and they all had the separation. Some have exchanged and have had the exchanged unit with separation. What are the chances of this happening if only 3% of them are having the issue?
And to suggest that people who paid good money for their phones are just imagining the issue just insults their intelligence.
I returned mine but fully intend to purchase another one once some of the fixes are implemented. Hopefully, people expressing their concerns and dissatisfaction on forums such as this will help HTC identify the problems and expedite the process.
wase4711
Android Expert
Well of course HTC would say they are going to have an action plan when someone calls up to complain about something; you assume the person on the phone was actually someone who could make that change in production..a Customer Service rep answering the phone has no such authority or power
As far as catching this on the line, do you think that someone actually sits and examines every phone as it comes off the line??? You obviously have never been involved with the manufacturing of a consume electronic product.
So, how many unique individuals on this form have actually said they have this issue? 50? 100? 500?
Even if its a thousand, that is still a tiny tiny proportion of the total amount of phone sold. And, considering the fact that people only post on the internet when something is "wrong", that skews reality even more.
Not meaning to insult anyone, but, lets be honest; when some people read something over and over on the Internet, they can become obsessive with the issue, and, may even "imagine" or believe they too have the same problem when they really dont.
As I said, if they sold 300000 phones, and 9000 are ones with issues, that is still only 3%, and that is a totally acceptable number in the world of consumer electronics. I know that because I was involved as Director of Sales for a consumer electronics company, and 3% was always the number that we were ok with, even though, we always said we wanted ZERO defects..It just doesnt work that way in the real world
As far as catching this on the line, do you think that someone actually sits and examines every phone as it comes off the line??? You obviously have never been involved with the manufacturing of a consume electronic product.
So, how many unique individuals on this form have actually said they have this issue? 50? 100? 500?
Even if its a thousand, that is still a tiny tiny proportion of the total amount of phone sold. And, considering the fact that people only post on the internet when something is "wrong", that skews reality even more.
Not meaning to insult anyone, but, lets be honest; when some people read something over and over on the Internet, they can become obsessive with the issue, and, may even "imagine" or believe they too have the same problem when they really dont.
As I said, if they sold 300000 phones, and 9000 are ones with issues, that is still only 3%, and that is a totally acceptable number in the world of consumer electronics. I know that because I was involved as Director of Sales for a consumer electronics company, and 3% was always the number that we were ok with, even though, we always said we wanted ZERO defects..It just doesnt work that way in the real world
I thought the article posted regarding the touchscreen and screen separation was from an "official' HTC source and not some CSR giving lip service on the phone to an unhappy customer.
These forums are obviously skewed toward those who are having problems. But it's highly unlikely that the same individual would encounter the same problem on more than one phone if the rate of defect is actually 3%. You may believe these people are just seeing things that aren't there, but when I read about someone who has exchanged his phone due to screen separation only to have the replacement exhibit the same problem or someone who has purchased several phones that are all having the same problem, I am inclined to believe that it's something that could potentially be fairly widespread. But then again, as I said maybe these people are just VERY VERY unlucky people who are repeatedly ending up with those 3% defective ones...
ARR22
Android Enthusiast
By the way the phone in my pic is my second one. First one I had displayed a issue something similar to the black screen of death effect only thing was that It wouldn't come back on even after a reboot. It did have a slight light leakage but not as bad as my current one. Who cares what the percentage is. All I know I know is aside of the defect I love this phone and will eventually get it replaced. But on a side note I think its a little more then just 3% but know one really knows. I just think so cuz 2 of my friends have an EVO and the both have the same problem mine has. And today I went to the mall and saw some one that had one at my local Barnes and Nobles and I asked him how his was doing and first thing he said was great except for the light leakage.
Went to a sprint kiosk and saw a demo on display, guess what? Light leakage. But who cares right? Just the people like myself that are unlucky to have one. But on the bright side. I will be getting a non defect ASAP. I'll keep you guys posted on my 3rd and hopefully last one till the EVO 2 comes out!!!! 
Roman G.
No-Posting Probation
Mine is still rooted, it's in the ups bag waiting to send it back. I guess the only way they will know is if they try to run an app that requires SU permission
I don't see why it would. The leak is between the screen and the bottom bezel. A screen protector should end prior to this junction between the screen and bezel. Also a screen protector is transparent (to varying degrees depending on which you have) to light so even if it did conceal this area the leaked light would still be visible through it. I have a Seidio clear screen protector on mine and I have noticeable leakage under all 4 buttons.
nonsense.